B企业零担物流配送中心作业流程优化的实证研究

发布时间：2019-02-15 15:15

【摘要】：近年来,信息技术在我国发展越来越快,尤其在零担物流业的应用。人们越来越看重物流服务水平,物流企业也越来越重视物流服务质量和企业运营效率。零担物流作为第三方物流中的一种,发展空间很大。但行业内部操作较为复杂混乱,没有完整的作业流程操作手册,在一定程度上限制了物流行业的发展,影响了物流运作效率。本文是依据B企业零担物流的产品运作现状,对产品网络中涉及到的四大环节进行详细的研究分析,确定关键影响指标的关键环节。本文针对配送中心的配送时效问题,利用六西格玛管理理论对其作业质量进行分析优化,以及对分析结果的验证过程。首先,分析了当前零担物流行业的发展现状和发展趋势,以及作业流程优化的研究现状。阅读相关学者的研究内容,提出了本文的重要研究主张和研究内容,即针对零担行业,对已有的作业流程的质量优化分析。其次,对B企业零担物流四大作业流程的现状描述。通过对B企业作业流程的现状研究,收集相关数据,具体分析B企业存在的作业流程问题。本文分析的问题主要集中在配送中心的配送时效上。利用六西格管理理论和DMAIC模型分析法,基于历史数据,对配送中心的作业流程进行分析优化。通过对关键指标的优化提高企业的配送时效。最后,运用WINTNESS仿真软件进行结果验证,通过设置不同参数值,对优化前后的作业改进方案进行仿真比对,分析优化前后的仿真结果,评价前后作业流程优化效益,从而验证改进方案的有效性。
[Abstract]:In recent years, information technology is developing more and more rapidly in our country, especially in the application of spare-load logistics industry. People pay more and more attention to the level of logistics service, and logistics enterprises pay more and more attention to the quality of logistics service and the efficiency of enterprise operation. As a kind of third party logistics, part-load logistics has great development space. However, the internal operation of the industry is complicated and confused, and there is no complete manual of the operation flow, which limits the development of the logistics industry to a certain extent and affects the efficiency of the logistics operation. According to the current situation of product operation in B enterprise, this paper makes a detailed study and analysis of the four major links involved in the product network, and determines the key link of the key impact index. Aiming at the distribution limitation problem of distribution center, this paper uses six Sigma management theory to analyze and optimize the operation quality of distribution center and verify the result of the analysis. Firstly, the paper analyzes the current development and trend of the part-load logistics industry, as well as the research status of job flow optimization. Reading the research content of related scholars, this paper puts forward the important research proposition and research content, that is, the quality optimization analysis of the existing work flow for the part load industry. Secondly, the paper describes the current situation of the four parts logistics processes in B enterprise. By studying the present situation of B business process and collecting relevant data, this paper analyzes the problem of B business process. The problems analyzed in this paper mainly focus on the distribution limitation of distribution center. Based on historical data, six sigma management theory and DMAIC model analysis method are used to analyze and optimize the operation flow of distribution center. Through the optimization of the key indicators to improve the enterprise distribution prescription. Finally, WINTNESS simulation software is used to verify the results. By setting different parameter values, the job improvement schemes before and after optimization are simulated and compared, the simulation results before and after optimization are analyzed, and the benefits of job flow optimization before and after optimization are evaluated. In order to verify the effectiveness of the improved scheme.
【学位授予单位】：浙江理工大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F259.23

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