社会保险公共服务标准化研究

发布时间：2018-02-15 04:20

本文关键词： 社会保险公共服务标准化　出处：《西北大学》2013年硕士论文　论文类型：学位论文

【摘要】：随着社会保险覆盖面的扩大,经办量的增加和社会公众对社会保险需求的日益增长,社会保险在公共服务中出现的机构形象混乱、操作随意、信息孤立、服务供需失衡等问题越来越突出,严重影响了公共服务的质量和水平,阻碍着社会保险制度政策的有效贯彻执行和社会保险事业的健康发展。分析存在的问题,公共服务中标准化的缺失和滞后是最重要的原因,因此必须创新社会保险公共服务方式,通过社会保险公共服务标准化来有效解决问题、适应发展、满足公共需求。目前,我国一些社会保险机构已开始探索走标准化的途径,并取得了初步成效,全国社会保险标准化出台的两项国家标准,填补了社会保险公共服务标准化制度方面的空白,但从总体来看,我们的标准化意识还不够强,标准化建设还是各行其是,公共服务标准化还存在着许多问题。本文从现代社会公共服务角度出发,首先分析了标准化在公共服务中的重要作用,然后通过研究我国社会保险发展历程、公共服务现状、国内外社会保险公共服务标准化经验,分析我国社会保险公共服务标准化的必要性和可行性,提出社会保险公共服务标准化是提高社会保险公共服务水平、保证公共服务质量和促进社会保险事业发展的有效途径和重要手段。并针对社会保险公共服务标准化的现状及原因,提出我国社会保险公共服务标准化的发展设计和对策措施。
[Abstract]:With the expansion of the coverage of social insurance, the increase of the amount of social insurance and the increasing demand of the public for social insurance, the image of social insurance in the public service is chaotic, the operation is random, and the information is isolated. The imbalance between supply and demand of services is becoming more and more prominent, which seriously affects the quality and level of public services, hinders the effective implementation of social insurance system policies and the healthy development of social insurance undertakings. The lack and lag of standardization in public service is the most important reason. Therefore, it is necessary to innovate the way of social insurance public service, to effectively solve the problem through the standardization of public service of social insurance, to adapt to the development and to meet the public demand. Some social insurance institutions in China have begun to explore the way of standardization, and have achieved initial results. The two national standards of social insurance standardization have filled the gap in the standardization system of social insurance public services. But on the whole, our standardization consciousness is not strong enough, the standardization construction is still on their own, and there are still many problems in the standardization of public service. From the perspective of public service in modern society, this paper first analyzes the important role of standardization in public service, and then through the study of the development of social insurance in China, the status quo of public service. The paper analyzes the necessity and feasibility of the standardization of social insurance public service at home and abroad, and points out that the standardization of public service of social insurance is to improve the level of public service of social insurance. The effective way and important means to guarantee the quality of public service and to promote the development of social insurance are put forward. In view of the present situation and reasons of the standardization of public service of social insurance, the development design and countermeasures of standardization of public service of social insurance in China are put forward.
【学位授予单位】：西北大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F842.61

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