太平人寿续收服务专员人力费用优化策略研究

发布时间：2018-04-04 16:34

本文选题：保险公司　切入点：交易费用　出处：《华东理工大学》2017年硕士论文

【摘要】：2014年8月,国务院发布了《关于加快发展现代保险服务业的若干意见》,就保险业的改革和发展提出了一系列的重大战略部署,提升了保险业的行业地位。保险业作为我国经济发展的一个重要支柱,处于非常重要的位置。太平人寿保险有限公司(简称：太平人寿)作为一家全国排名前10的大中型国有寿险公司,2001年于上海全面恢复国内寿险业务以来,新单保费和续期保费收入也逐年攀升。2007年,太平人寿成立了专门的续期收费部门保费部,同时配置了相应的外勤人力,用于保费续期收费和公司客户续期服务工作。随着续期保费量(2015年续期保费收入已占公司总保费收入的50%)和续期保单件数的不断提升,这只外勤队伍的人力从2007年成立初期的331人,发展到2015年年底的1542人。续期外勤队伍的壮大,在助推了公司续期收费进度加快的同时,也给公司人力费用带来了压力。本文将从交易费用理论角度出发,研究激励式薪酬模式,以太平人寿的续期收费队伍作为研究对象,对各分支机构的人力现状,人力费用不断升高等问题进行阐述；结合太平人寿续期条线的目标,运用激励相容理论,对于不同层级的分支机构给出可行性方案,为公司制定队伍的人力费用优化方法提供参考。通过对太平人寿续收服务专员人力现状、人员薪资结构做全面的分析与思考,提出改善措施和建议的同时,希望可以对太平集团系统内乃至同行业的外勤队伍人力费用管控起到重要的现实指导意义。
[Abstract]:In August 2014, the State Council issued the "on accelerating the development of modern insurance services industry views", the reform and development of the insurance industry put forward a series of important strategic deployment, enhance the insurance industry's position in the industry. The insurance industry as an important pillar of China's economic development, in a very important position. The Taiping Life Insurance Ltd. (abbreviation: TPL) as a national top 10 large and medium-sized state-owned life insurance company, since 2001 in Shanghai, the full recovery of domestic life insurance business, a new single premium and premium income is increasing year by year.2007 years, TPL established a special department of premium renewal fees, while the configuration of the corresponding field of human for premium renewal fees, and customer service work. With the renewal premium amount (2015 renewal premium income accounted for the company's total premium income of 50%) and continued Paul single The number of continuous improvement, the OPS team was established in 2007 331 at the early stage of human development, to 1542 by the end of 2015. The growth of the team in the field of renewal, boost the company's renewal fees to speed up the progress at the same time, but also to the human costs brought pressure. This paper from the perspective of transaction cost theory, research the incentive compensation model, the renewal fees team of Taiping Life as the research object, the status of human resource of the various branches of the higher problem of rising personnel costs; combined with the renewal of Taiping Life Line, using the theory of incentive compatibility, the branches of different levels are feasible, providing reference to human cost optimization method making team for the company. The Taiping Life continued to close the service status of human resource, staff salary structure to do a comprehensive analysis and thinking, put forward the improvement measures and suggestions. At the same time, the hope of the Pacific Group within the system and even in the same industry in the field of human cost control team plays an important practical significance.

【学位授予单位】：华东理工大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F842.3

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