平安财险公司车险理赔服务问题研究

发布时间：2018-05-23 12:06

本文选题：平安财险 + 车险理赔　；参考：《广西大学》2014年硕士论文

【摘要】：平安财险江西分公司自2003年建立以来,在十年的时间里取得了骄人成绩,在车险领域一跃成为江西最具社会影响力的企业之一。笔者在多年的基层保险工作实践中,在感受平安财险飞速发展的同时,也观察到其在车险经营过程中有不少不足之处。通过实际观察和内部统计数据分析,笔者发现该公司车险运作仍旧存在许多问题,团队的整体工作氛围偏于紧张,对员工的人文关怀不够,在工作中还偶尔出现规章制度落实不力的现象。部门的整体状况与其他业内优秀团队相比,还有一定差距。造成这一结果的原因主要在于部门管理层的功利思想过重,不重视对先进公司文化和经营理念的构建,在部门的实际运作中也缺乏高效稳健的运营机制,此外,在员工薪酬待遇等等方面也存在不合理之处。基于此,笔者结合国内外先进保险理赔经验,对该公司车险部的管理工作提出针对性的改进意见。首先在企业经营理念方面,应该学习借鉴国外先进车险理赔经验,如美国车险业一直倡导的自由与竞争思想、英国车险业坚持的科学及严谨理念和日本保险业的社会服务意识等,用先进的思想引领企业的发展；其次,在企业的具体运作方面,应该向国内其他优秀保险公司学习,努力构建一支素质较高、专业过硬的学者型管理队伍,为企业制定稳健而长效的发展机制,以及改进公司的理赔服务水平等,以提高企业在行业内的综合竞争力。在具体政策制定上,应该有针对性地着眼于提升员工整体素质、优化企业管理体制、提高员工工作效率、加强企业管理层社会服务意识以及构建符合企业实际需求的公司文化等方面。同时要有意识地调整和改善普通员工与企业管理层之间的关系,防止不良风气的沾染,努力构建一个和谐温馨的理赔工作团队。
[Abstract]:Since the establishment of Pingan property Insurance Jiangxi Branch in 2003, it has made remarkable achievements in ten years, and has become one of the most influential enterprises in Jiangxi Province in the field of auto insurance. In the practice of grass-roots insurance for many years, the author observes that there are many deficiencies in the process of vehicle insurance management while experiencing the rapid development of Ping an property insurance. Through actual observation and analysis of internal statistical data, the author finds that there are still many problems in the operation of auto insurance in this company, the overall working atmosphere of the team is on the side of tension, and the humanistic care for employees is not enough. In the work also occasionally appear the phenomenon of weak implementation of the rules and regulations. The overall situation of the department and other excellent teams in the industry, there is a certain gap. The main reasons for this result lie in the excessive utilitarian thinking of the department management, the neglect of the construction of advanced company culture and business philosophy, and the lack of efficient and stable operation mechanism in the actual operation of the department. In employee salary treatment and so on aspect also has the unreasonable place. Based on this, the author puts forward some suggestions to improve the management of auto insurance department based on the experience of advanced insurance claims at home and abroad. First of all, in terms of business philosophy, we should learn from the experience of foreign advanced auto insurance claims, such as the idea of freedom and competition that the American auto insurance industry has been advocating all the time. The British auto insurance industry adheres to scientific and rigorous concepts and the social service consciousness of the Japanese insurance industry, and so on, leading the development of enterprises with advanced ideas. Secondly, in terms of the specific operation of the enterprises, we should learn from other excellent domestic insurance companies. In order to improve the comprehensive competitiveness of enterprises in the industry, we should try to build a high-quality, professional and excellent management team of the scholarly, formulate a steady and long-term development mechanism for enterprises, and improve the service level of claims. With regard to the formulation of specific policies, we should aim at improving the overall quality of employees, optimizing the management system of enterprises, and improving the work efficiency of employees. Strengthen the social service consciousness of the management and construct the corporate culture which meets the actual needs of the enterprise. At the same time, we should consciously adjust and improve the relationship between the common employees and the management of the enterprise, prevent the bad atmosphere from being contaminated, and strive to build a harmonious and warm claim settlement team.
【学位授予单位】：广西大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F842.634

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