T保险公司理赔中心绩效管理研究
发布时间：2018-07-16 08:17
【摘要】：21世纪以来，我国保险业经历了高速发展后，已形成国外和本土多家公司竞争的市场格局。在全球一体化的大背景下，保险企业的成长将更多围绕高效的管理体系和制度所形成的核心竞争力。而这些管理的核心都指向人力资源管理。作为人力资源中的一个重要环节，绩效管理体系的建立将提升保险企业战略执行的力度，增强企业的活力与竞争力，促进企业的发展和提升市场占有度。 T保险公司是一家近年来快速发展的中型股份制公司，其下属理赔管理中心近年来随着公司同步发展壮大，但由于综合管理能效低，有效管控手段不够，达不到公司的发展战略要求。 本文通过调查问卷及访谈的方法，，以定性和定量分析法，发现被研究对象当前工作中存在的问题，查找成因，最终确定了以实施绩效管理为切入点的改善策略。引入事业部管理模式，实施扁平化管理，调整中心组织构架，为绩效管理的全面实施做准备。通过战略规划，运用BSC的战略地图的逻辑，对战略目标进行了有效的拆解，设计了能使战略目标有效实施的指标考核指标，通过对绩效管理理论的梳理，确定了以关键绩效指标为主的考核方法；通过较全面的绩效评估，绩效结果的合理运用，最终搭建完成以战略为导向的绩效管理体系。
[Abstract]:Since the 21st century, China's insurance industry has experienced rapid development, which has formed a market pattern of competition between foreign and local companies. Under the background of global integration, the growth of insurance enterprises will focus more on the core competitiveness formed by efficient management system and system. The core of these management points to human resources management. As an important link in human resources, the establishment of performance management system will enhance the strategic implementation of insurance enterprises, enhance the vitality and competitiveness of enterprises, T Insurance Company is a medium-sized joint-stock company with rapid development in recent years. Its subsidiary claims Management Center has grown with the development of the company in recent years. However, because of the low efficiency of integrated management and insufficient effective control measures, it can not meet the requirements of the company's development strategy. Through the methods of questionnaire and interview, by qualitative and quantitative analysis, this paper finds out the problems existing in the current work of the subjects, finds out the causes, and finally determines the improvement strategy based on the implementation of performance management. Introduce the management mode of business department, implement flat management, adjust the organizational structure of the center, and prepare for the overall implementation of performance management. Through strategic planning, using the logic of BSC's strategic map, this paper disassembles the strategic goal effectively, designs the index evaluation index that can make the strategic goal carry out effectively, and combs the theory of performance management. The evaluation method based on the key performance indicators is determined. Through the comprehensive performance evaluation and the reasonable application of the performance results, the performance management system based on strategy is built and completed.
【学位授予单位】：云南师范大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F842;F272.92
本文编号：2125805
[Abstract]:Since the 21st century, China's insurance industry has experienced rapid development, which has formed a market pattern of competition between foreign and local companies. Under the background of global integration, the growth of insurance enterprises will focus more on the core competitiveness formed by efficient management system and system. The core of these management points to human resources management. As an important link in human resources, the establishment of performance management system will enhance the strategic implementation of insurance enterprises, enhance the vitality and competitiveness of enterprises, T Insurance Company is a medium-sized joint-stock company with rapid development in recent years. Its subsidiary claims Management Center has grown with the development of the company in recent years. However, because of the low efficiency of integrated management and insufficient effective control measures, it can not meet the requirements of the company's development strategy. Through the methods of questionnaire and interview, by qualitative and quantitative analysis, this paper finds out the problems existing in the current work of the subjects, finds out the causes, and finally determines the improvement strategy based on the implementation of performance management. Introduce the management mode of business department, implement flat management, adjust the organizational structure of the center, and prepare for the overall implementation of performance management. Through strategic planning, using the logic of BSC's strategic map, this paper disassembles the strategic goal effectively, designs the index evaluation index that can make the strategic goal carry out effectively, and combs the theory of performance management. The evaluation method based on the key performance indicators is determined. Through the comprehensive performance evaluation and the reasonable application of the performance results, the performance management system based on strategy is built and completed.
【学位授予单位】：云南师范大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F842;F272.92
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