电子合同错误下的消费者权益保护研究

发布时间：2018-04-29 08:45

本文选题：电子合同 + 合同错误　；参考：《宁波大学》2017年硕士论文

【摘要】：当前,由于网购的普及,因电子合同错误所导致的消费者权益受损的案件逐年递增。有鉴于目前缺乏直接的法律依据,致使实践中消费者合法权益得不到有效保障,甚至由此引发的诉讼案件也无法得到妥善的解决。消费者权益保护不仅是世界各国以及国际组织所关注的焦点,也是与人民生活水平息息相关的重要环节。倘若在电子商务的发展中,消费者权益不能得到很好的维护,那么这一朝阳产业将势必走向萎靡。本文分为以下三个部分进行研究:第一部分对电子合同错误进行了界定并进行相关实例分析。电子合同错误应当是在传统合同错误以下,包含着电子信息系统产生的主客观错误因素。如果就其致成对象为条件来进行类型划分,可以分为平台内经营者、信息系统、未经授权者、不可抗力及意外事件、网络服务经营商所导致的电子合同错误。本文根据实际案例情况,归纳了现实生活中由不同的致成对象所造成的消费者权益受损的情形。第二部分针对第一部分中电子合同错误情形下的消费者权益受损情况提出目前法律及实践中存在的相关问题。立法方面,我国并没有关于电子合同错误的相关立法,在借鉴《合同法》的过程中,对于重大误解的适用问题仍存在分歧。另外,在消费者权益赔偿方面,对于其信赖责任以及缔约过失责任应当进行区分,以合理保护消费者利益为前提。最后,由于电子合同错误致使消费者权益受损时,消费者维权程序方面仍然存在着消费者诉讼主体认定困难、取证困难等问题。第三部分讨论对策性问题,以第二部分的法律问题为基础,在此基础上提出解决对策。对于重大误解方面,可以借鉴德国的错误制度,确立我国的意思表示错误制度,明确重大误解制度的内涵。其次,从规范错误损害赔偿责任来规范当前消费者求偿中出现的问题。最后,通过举证责任倒置等方面的举措,来完善消费者维权诉讼程序。
[Abstract]:At present, due to the popularity of online shopping, the cases of consumer rights and interests caused by electronic contract errors have increased year by year. In view of the lack of direct legal basis, the legal rights and interests of consumers in practice can not be effectively guaranteed, and even the resulting litigation cases are not properly solved. The protection of consumer rights and interests is not only It is the focus of the world and international organizations, and it is also an important link with the living standard of the people. If the consumer's rights and interests can not be maintained well in the development of electronic commerce, the sunrise industry will be bound to decline. This article is divided into the following three parts: the first part is on the electronic integration. The error of the same error is defined and analyzed. The error of the electronic contract should be under the traditional contract error, including the subjective and objective error factors produced by the electronic information system. If the type is divided on the condition of the target, it can be divided into the operator, the information system, the unauthorized person, the force majeure and the intention. External events, electronic contract errors caused by network service operators. This article, based on actual cases, sums up the situation of consumer rights and interests caused by different targets in real life. The second part puts forward the current law and the actual situation of the loss of the rights and interests of the consumers in the first part of the electronic contract. On the legislative aspect, there is no relevant legislation on the error of electronic contracts in our country. In the course of reference to the contract law, there are still differences in the application of the major misunderstandings. In addition, in the respect of the compensation for the rights and interests of consumers, the liability for trust and the liability for negligence in contracting parties should be distinguished in order to protect and eliminate them. In the third part, the third part discusses the problem of countermeasures, based on the legal problems in second parts, and puts forward the Countermeasures on the basis of this. In the aspect of big misunderstanding, we can learn from the wrong system in Germany, establish the wrong system of meaning in our country and clarify the connotation of the system of major misunderstanding. Secondly, standardize the problems arising from the current consumer claims from the standard error damage compensation responsibility. Finally, through the measures of the inversion of the burden of proof, we can improve the litigation procedure of the consumer rights protection.

【学位授予单位】：宁波大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：D923.8

【参考文献】