六西格玛方法在E公司项目管理中的应用研究

发布时间：2018-01-02 08:03

本文关键词：六西格玛方法在E公司项目管理中的应用研究　出处：《天津大学》2014年硕士论文　论文类型：学位论文

更多相关文章： 六西格玛 项目管理 DMAIC 客户满意

【摘要】：在当今激烈的市场竞争中，各行各业都必须尽最大可能的进行内部优化，提高自身技术能力和管理水平，最大的满足客户的需要并达到客户的满意。即使是E公司这种全球领先的制造型企业也是需要不断的内部改善，不断的改进自己的工作方法和工作流程，以更好的满足客户的要求，最终赢得更多客户的亲睐。在E公司中，项目管理工作的主要职责是在内部制造工厂和最终用户之间架起了一座沟通桥梁和纽带，并且在整个项目的进程中起到沟通、协调和控制的作用。本文首先解释了六西格玛的概念和发展历程，并详细阐述了六西格玛管理的含义、特征、优点和实施程序。指出六西格玛管理方法在解决问题、指导实践中的重要作用。同时简述了六西格玛改进循环DMAIC的含义和工作方法，包括定义、测量、分析、改进和控制等个步骤的定义和大体工作内容。同时针对项目管理的概念进行定义和解释。尤其是针对于本文主要关注的项目时间管理进行了介绍。随后结合E公司项目管理工作的实际情况首先介绍了E公司的公司背景，以及项目管理部门的职责和成长经历。介绍了E公司项目管理的模式和方法，描述了E公司项目管理过程现状并指出存在的问题。针对E公司项目管理中最主要的问题也是客户最关心的项目周期长的问题进行分析研究，主要是按照六西格玛管理中DMAIC循环的改进模式来进行的。在定义阶段选取具有代表性的核电项目做为实例，确定项目初始状态，，做为改进的起点。在测量阶段，绘制出项目流程图，并根据项目流程图得出每个项目阶段所需的时间，从而得到项目总时间。在分析阶段，针对各个阶段间的关系进行分析，确认各个阶段间的实际关系是否和流程图中显示出来的完成-开始关系相吻合；同时对3个所需时间最长的阶段进行分析，希望能够通过改善这3个长时间的阶段来缩短项目整体时间。在改进阶段中基于分析阶段的结果，根据各项目阶段间的实际关系重新绘制流程图；并且对于3个长时间的项目阶段进行改进，从而缩短了这些阶段的所需时间。在控制阶段，使用YJ四期项目做为测试，以验证项目改善成果，得到较好的数据结果。最后通过对改善的总结和展望，希望以后能够将六西格玛管理方法和项目管理相结合，来改进项目管理中出现的的问题。
[Abstract]:In today's fierce market competition, all walks of life must make the best possible internal optimization, improve their technical ability and management level, to satisfy the biggest customer and meet customer satisfaction. Even E the world's leading manufacturing enterprises also need to constantly improve the internal, improve working methods and work flow oneself constantly, to better meet customer requirements, and ultimately win more customers favor. In E company, the main responsibilities of project management is to set up a communication bridge and link in the internal manufacturing between the factory and the end users, and to communicate in the whole project process, coordinate and control role.
This paper explains the concept and development of Six Sigma, and expounds the Six Sigma management meaning, characteristics, advantages and the implementation of the program. It is pointed out that the Six Sigma management method to solve the problem, an important role in the practice. At the same time, the Six Sigma concept and methods of work, the cycle of DMAIC including the definition, measurement the definition, analysis, improvement and control steps and the main content. At the same time to define and explain the concept of project management. Especially the project time management for the main concern of this paper are introduced.
Then combined with the actual situation of the project management of E company first introduced the E company's background, and project management responsibilities of the departments and the growth experience. Introduces the pattern and method of project management of E company, describes the project management process of E company current situation and points out the existing problems. According to the analysis of the main problems of project management E company is the customers are most concerned about the project cycle is long, is mainly carried out in accordance with the improved model of circular DMAIC in six sigma management. In the definition phase of selecting representative nuclear power project as an example, determine the initial state, as the starting point. Improvement in measure, draw out the project flow chart according to the project, and flow chart of each phase of the project that the time required to obtain the total project time. During the analysis phase, according to the analysis of the relationship between the various stages, confirm Show whether the actual relationship of each stage and the flow chart of the finish to start relationship is consistent; and the 3 time the longest stage are analyzed, hoping to shorten the overall project time by improving the 3 long time period. Based on the results of the analysis phase in the improvement stage, according to the actual the relationship between the new phase of the project flow chart; and for the 3 phase of the project a long time are improved, so as to shorten the time required for the stage. In the control stage, using the YJ four project for testing, to verify the improvement project results, get better results.
Finally, through the summary and Prospect of improvement, we hope that we can combine the Six Sigma management and project management to improve the problems in project management.

【学位授予单位】：天津大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F273;F426.4

【共引文献】