L公司物流部业务流程优化研究

发布时间：2018-01-13 21:29

本文关键词：L公司物流部业务流程优化研究　出处：《东华大学》2014年硕士论文　论文类型：学位论文

【摘要】：L公司是一家医疗科技公司,主要从事高端医疗器械的研发生产和销售业务,公司物流部门现在主要面临的问题如下：物流成本居高不下,仓储空间利用率低下,工作人员工作效率低下,物流器械在出入库低峰时期使用率较低,高峰时期不够用。部门之间沟通不够,信息得不到共享,而信息流动的迟缓导致的运作低效进而使得作业计划进度的愈发难以控制；其次,权责不明确,对于很多货损货差问题无法追溯责任。对于呆滞料的处理过于简单,浪费严重。这些问题均导致L公司物流部的工作效率大大降低,客户满意度始终无法提高,物流成本也居高不下。本文对L公司物流部业务流程优化问题进行了研究。论文在综述了相关文献的基础上,使用业务流程图描述了企业现有业务流程,然后使用价值链分析法对现有流程进行了分析,并提出现有的物流部业务流程存在的问题,包括采购入库流程繁琐,货损货差的追责困难,出入库高峰期的货物积压,呆滞料处理过于简单而导致的浪费严重,以及信息沟通不畅导致的成本问题和效率问题等。运用ECRSI优化方法,对采购入库业务流程进行了取消待入库区、简化合并入库暂存区和扒箱区的功能,以及增加供应商信息数据库的优化方法；对销售发货实行了增加驳前检查区并设计U型装卸平台的优化办法；对呆滞料处理流程增加了呆滞料预警系统,增加了合格零件和研发可用件的检验由此形成新的业务流程方案。最后通过Extendsim仿真模拟技术对优化前后的物流部业务流程进行仿真模拟并对比评估。仿真及预测性评估结果表明：新方案简化了工作流程,可以提高L公司物流部工作人员的工作效率、仓储空间的使用效率,物流机械的利用率,并控制了产品质量、加强了部门之间的沟通、减少了高峰期出入库货物积压、降低了物流成本、提高了客户满意度,研究成果对提升L公司的综合竞争力具有一定的参考价值。本论文分为六大章节：第一章为引言；第二章为业务流程相关理论；第三章为L公司物流部业务流程现状分析；第四章提出了L公司物流部业务流程优化方案；第五章为L公司物流部业务流程优化仿真及评价；第六章为L公司物流部业务流程优化效益评估,对之前在模拟仿真中无法建模仿真的业务流程进行补充对比评价,由此证明了优化方案的有效性。
[Abstract]:Company L is a medical technology company, mainly engaged in high-end medical equipment R & D, production and sales business, the company's logistics department is now facing the main problems as follows: high logistics costs. Low utilization of storage space, low efficiency of staff, low utilization rate of logistics equipment in the low peak period of entering and leaving warehouse, insufficient use in peak period, insufficient communication between departments, and information can not be shared. The slow flow of information leads to inefficient operation, which makes it more and more difficult to control the progress of the work plan. Secondly, the rights and responsibilities are not clear, for a lot of damaged goods can not be traced back to the problem of liability. For stagnant materials too simple, wasteful. These problems have led to the L company logistics department work efficiency greatly reduced. Customer satisfaction has always been unable to improve, logistics costs are also high. In this paper, the logistics department of L business process optimization problem was studied. Based on the review of relevant literature, business flow chart is used to describe the existing business processes. Then the use of value chain analysis of the existing process analysis, and put forward the existing logistics department business process problems, including the cumbersome process of procurement and warehousing, the loss of goods poor accountability difficulties. The goods in and out of storage peak period is overstocked, the waste caused by too simple processing of stagnant materials, the cost problem and efficiency problem caused by poor information communication, etc. ECRSI optimization method is used. The business process of purchasing storage is cancelled, the function of merging temporary storage area and picking box area is simplified, and the optimization method of adding supplier information database is also introduced. The optimization method of increasing the check area before barge and designing U type loading and unloading platform is carried out for sales and delivery. The early warning system of stagnant material is added to the processing process of stagnant material. The test of qualified parts and available parts is added to form a new business process scheme. Finally, the logistics business process before and after optimization is simulated and compared with Extendsim simulation technology. Assessment. Simulation and predictive assessment results show that:. The new programme simplifies the workflow. It can improve the working efficiency of logistics staff, the use efficiency of storage space, the utilization rate of logistics machinery, control the quality of products and strengthen the communication between departments. It reduces the backlog of goods in and out of storage during the peak period, reduces the logistics cost, and improves the customer satisfaction. The research results have certain reference value to enhance the comprehensive competitiveness of company L. This paper is divided into six chapters: the first chapter is the introduction; The second chapter is the theory of business process; The third chapter is the analysis of business process of logistics department of L company. Chapter 4th puts forward the business process optimization scheme of logistics department of L company; Chapter 5th for L company logistics department business process optimization simulation and evaluation; Chapter 6th is the benefit evaluation of business process optimization in logistics department of L Company. The effectiveness of the optimization scheme is proved by comparing and evaluating the business process which can not be modeled and simulated in simulation before.
【学位授予单位】：东华大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F426.4;F252

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