F集团基层主管培训评估体系优化研究

发布时间：2018-02-09 12:27

本文关键词： 基层主管培训评估体系　出处：《吉林大学》2014年硕士论文　论文类型：学位论文

【摘要】：随着全球竞争的日益激烈，人力成本急剧上升，人力资本的价值在企业中显得尤为重要，培训作为企业人力资本的重要投资活动，被企业管理者所重视，并成为促进企业创新及发展的重要手段，因此，越来越多的企业将员工培训上升到公司战略高度来审视。培训是改变员工知识、态度及技能的关键手段，而培训效果评估作为员工培训的重要组成部份，其效果不仅仅是简单的学习层面的效果评估，而更应该是学习效果转化，员工工作绩效提升的重要体现。在企业中，基层主管作为基层员工的直接管理者，其管理技能及改善技能对企业的战略发展发挥着至关重要的作用，因此针对基层主管的培训效果评估显得尤为重要。基层主管培训评估的深入研究,将为集团此类培训的实施提供理论支撑，同时为培训效果的落实提供专业指导。本文在深入研究培训相关理论以及培训评估体系的基础上，立足于企业基层主管的特性，从培训需求分析、培训设计、培训实施、现场实践、培训效果追踪五个阶段着眼，结合以过程评估为导向的CIPP评估模型及以结果为导向的柯氏评估模型，针对F集团基层主管培训评估体系进行优化。首先，从培训组织建设、培训方式开展、培训实施流程及培训效果评估等四个方面阐述了F集团基层主管培训及培训评估现状；其次，有针对性地提出基层主管培训评估体系中存在着评估层级低、评估方式缺乏课程针对性、缺乏对过程的评估、缺乏有效数据库的建立及运用等关键问题；并分析得出主要原因是未建立完善的评估流程、有效评估工具缺乏、培训工作者对评估的认识不够及高层重视不够等方面；然后，在深入分析国内外常用培训评估模型理论基础上，设计了一套基层主管培训评估体系优化方案，主要体现在柯克帕特里克层级评估模型与CIPP过程评估模型相结合运用、强化行为层及结果层的评估、针对基层主管的特性采用多样化的评估工具及方式等三个方面；最后，构建了从培训需求分析评估、培训设计评估、培训实施过程评估、现场实践评鉴到效果追踪评估五阶段的F集团基层主管培训评估体系，并将评估体系应用于具体的培训活动中。基层主管培训评估体系的建立，丰富了培训评估理论知识，也解决了基层主管培训实际操作过程中存在的问题，因此在理论研究及实际操作上都具有积极的意义。而且，基层主管培训评估体系的有效建立对集团其他员工的培训也有很好的指导意义。同时，F集团在中国制造业中具有典型性，本研究也将为其他制造企业提供借鉴作用。
[Abstract]:With the increasingly fierce global competition and the sharp rise in human costs, the value of human capital is particularly important in enterprises. As an important investment activity of human capital, training has been attached great importance to by enterprise managers. And become an important means to promote the innovation and development of enterprises. Therefore, more and more enterprises raise employee training to corporate strategic height to examine. Training is the key means to change employees' knowledge, attitude and skills. As an important part of employee training, training effect evaluation is not only a simple evaluation of learning level, but also an important embodiment of learning effect transformation and staff performance improvement. In the enterprise, as the direct manager of the grass-roots employees, the management skills and improving skills play a vital role in the strategic development of the enterprise. Therefore, it is particularly important to evaluate the training effect of grass-roots supervisors. The in-depth study of training evaluation of grass-roots supervisors will provide theoretical support for the implementation of this kind of training, and provide professional guidance for the implementation of training results. Based on the research of training theory and training evaluation system, this paper focuses on five stages: training needs analysis, training design, training implementation, field practice and training effect tracking. Combined with the CIPP evaluation model based on process assessment and the Koch evaluation model based on results, this paper optimizes the training evaluation system for the grass-roots supervisors of F Group. Firstly, the training organization construction and training mode are carried out. Four aspects of training implementation process and training effect evaluation are described in this paper. Secondly, it is pointed out that there is a low evaluation level in the evaluation system of grass-roots supervisor training. The evaluation method is lack of curriculum pertinence, lack of evaluation of process, lack of establishment and application of effective database, and analysis shows that the main reason is that the evaluation process has not been established and the effective evaluation tools are lacking. Then, on the basis of in-depth analysis of the common training evaluation model theory at home and abroad, a set of optimization scheme of training evaluation system for grass-roots supervisors is designed. It is mainly reflected in three aspects: the combination of Kirkpatrick hierarchy evaluation model and CIPP process evaluation model, the enhancement of the evaluation of behavior layer and result layer, and the adoption of a variety of evaluation tools and methods according to the characteristics of grass-roots supervisors. This paper constructs a training evaluation system for F Group grass-roots supervisors, which includes training needs analysis and assessment, training design evaluation, training implementation process evaluation, field practice evaluation and effect tracking evaluation. The evaluation system is applied to specific training activities. The establishment of the training evaluation system at the grass-roots level enriches the theoretical knowledge of the training evaluation and solves the problems existing in the practical operation of the training of the grass-roots supervisors, so it has a positive significance in both theoretical research and practical operation. The effective establishment of the evaluation system of grass-roots supervisor training also has a good guiding significance for the training of other employees of the Group. At the same time, Group F is typical in China's manufacturing industry, and this study will also provide reference for other manufacturing enterprises.
【学位授予单位】：吉林大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F272.92;F426.6

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