FR公司售后管理部工作分析应用研究

发布时间：2018-04-18 03:08

本文选题：FR公司 + 人力资源管理　；参考：《中国海洋大学》2014年硕士论文

【摘要】：伴随着加入WTO后改革步伐的不断深入及国际金融危机的影响，中国的汽车销售行业正在经受着前所未有的挑战。从规模急剧扩张为主的粗放型发展向以提升品牌竞争力为主的集约型发展进行转变，这已经成为中国汽车销售行业突出重围的必然选择。除了技术等“硬件”因素之外，人才等非技术性的“软件”因素也受到了企业越来越多的重视。众所周知,作为人力资源管理基础的工作分析对于进行高级人力资源管理工作有着举足轻重的作用和意义。本论文以一个以汽车销售为主营业务的民营企业的工作分析项目为研究对象。基于工作分析、劳动分工、组织及权变等理论，结合该公司的自身特点，战略、职能和业务流程等要素对岗位体系现状进行分析、研究与优化，设计出了既符合公司实际又具有现代人力资源管理特色的工作分析方案，实现了本项目的既定目标，从一定程度上解决了FR公司售后管理部目前所存在的问题，这对于FR公司的进一步发展起到了积极的作用。本文共分为五个部分。本次工作分析项目综合运用了多种工作分析方法，系统地收集到了较为充分的部门及岗位信息；此后，通过对岗位信息的各种数据指标进行了详细、系统的统计和分析,从而根据调查、统计和分析的结果,对FR公司售后管理部的部门职能、岗位职责和工作流程进行了界定,形成了最终文件，即岗位说明书和岗位操作指导书。本项目所采用的是理论探讨与实践研究相结合的研究方法。首先，在项目实施过程中，通过多种方法对岗位信息进行搜集。其次，通过对多个数据指标的应用，对部门及各岗位的信息进行定量统计、分析。最后，根据多种标准综合使用的原则，运用并发展了部门划分、岗位设置及人员定编的主要依据和标准。这也是本次研究的创新之处。 FR公司的工作分析应用研究，是笔者通过MBA理论学习后，，结合自己多年从事人力资源管理工作的经验，进行的一次有益尝试。通过本项目的研究成果揭示了工作分析不仅对企业人力资源建设具有重要作用，对于企业岗位体系的建设同样重要。希望本次的研究成果不仅能对工作分析及岗位优化提供参考，亦能够为同类型企业在此方面的实践提供有益帮助。
[Abstract]:With the deepening of the reform after China's entry into WTO and the impact of the international financial crisis, China's auto sales industry is undergoing unprecedented challenges.From the extensive expansion of scale expansion to the intensive development which is mainly to enhance the brand competitiveness, it has become the inevitable choice for the Chinese auto sales industry to break out the tight circle.In addition to technology and other "hardware" factors, talent and other non-technical "software" factors have also been paid more and more attention by enterprises.As we all know, work analysis, as the basis of human resource management, plays an important role and significance in advanced human resource management.This paper focuses on the work analysis project of a private enterprise with auto sales as its main business.Based on the theories of job analysis, division of labor, organization and contingency, combining with the company's own characteristics, strategies, functions and business processes, the paper analyzes, studies and optimizes the status quo of the post system.The work analysis scheme which not only accords with the company reality but also has the modern human resource management characteristic has been designed, and the established goal of this project has been realized, and the problems existing in the after-sales management department of FR company have been solved to some extent.This has played a positive role in the further development of FR Company.This paper is divided into five parts.This work analysis project synthetically uses many kinds of work analysis method, has collected the relatively sufficient department and the post information systematically; since then, has carried on the detailed, systematic statistics and the analysis to the post information each kind of data index,According to the results of investigation, statistics and analysis, this paper defines the department function, post responsibility and work flow of the after-sales management department of FR Company, and forms the final document, that is, the post specification and the post operation instruction.This project adopts the research method which combines the theory discussion with the practice research.First of all, in the project implementation process, through a variety of methods to collect post information.Secondly, through the application of multiple data indicators, quantitative statistics and analysis of department and post information.Finally, according to the principle of comprehensive use of various standards, the main basis and standards of department division, post setting and personnel arrangement are applied and developed.This is also the innovation of this study.The research on job analysis and application of FR Company is a beneficial attempt after the author has studied through MBA theory and combined with his experience in human resource management for many years.The research results of this project reveal that job analysis plays an important role not only in the construction of enterprise human resources, but also in the construction of enterprise post system.It is hoped that the research results will not only provide a reference for job analysis and job optimization, but also provide useful help for the practice of the same type of enterprises.
【学位授予单位】：中国海洋大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F426.471;F274

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