DY石油销售分公司加油站员工绩效评价研究

发布时间：2018-06-27 23:39

本文选题：加油站 + 平衡计分卡　；参考：《中国石油大学(华东)》2014年硕士论文

【摘要】：近年来,随着石油销售行业竞争的加剧,DY公司也面临巨大的竞争压力,加油站员工作为DY公司的主要销售群体,对公司战略目标的实现起着重要作用。本文根据DY公司加油站员工绩效评价中存在的问题,运用现代绩效评价理论以及对有关文献的研究,对DY公司加油站员工绩效评价体系进行了全面而深入的分析,找出了DY公司加油站员工绩效评价中存在的问题,并重新对加油站员工的绩效评价体系进行了设计。主要内容和结论如下:文章以平衡计分卡和KPI的相关理论为依据,结合DY加油站业务的实际情况,构建DY加油站综合绩效,对加油站的员工绩效评价有一定的借鉴作用。本文从如何设计绩效指标及其权重,从如何注重加油站员工绩效评价的过程和控制入手,力求建立一个科学的、高效的加油站员工绩效评价体系。同时在设计和实施新加油站员工绩效评价体系的过程中也找到了一些解决问题的新方法、新思路。例如设置加油站员工个人绩效指标时,将工作业绩、工作态度和工作能力三者相结合来,从而弥补了绩效指标设置单一且考核不科学的问题。在加油站员工绩效准备中,更重视对绩效评价人员及其他相关人员的培训。通过开展绩效评价,及时找到加油站员工、零售部门和公司在目标达成上所遇到的问题,并及时加以指导、改进,最终达成DY公司零售经营的整体绩效目标。为了使加油站员工绩效评价体系有效实施,本文还提出了一些配套措施,如树立科学的绩效评价观,进行有针对性的培训,与其他人力资源管理相结合,建立以绩效为导向的企业文化,以保证新的加油站员工绩效评价体系的顺利实施。
[Abstract]:In recent years, with the intensification of the competition in the oil sales industry, DY Company is also facing great competition pressure. As the main sales group of DY Company, gas station employees play an important role in the realization of the company's strategic goal. According to the problems existing in the performance evaluation of gas station employees in DY Company, this paper makes a comprehensive and in-depth analysis of the performance evaluation system of gas station employees in DY Company by using the modern performance evaluation theory and the study of relevant documents. This paper finds out the problems existing in the performance evaluation of gas station employees in DY Company, and redesigns the performance evaluation system of gas station employees. The main contents and conclusions are as follows: based on the relevant theories of balanced Scorecard and KPI, combined with the actual situation of DY gas station business, the paper constructs the comprehensive performance of DY gas station, which has certain reference to the employee performance evaluation of gas station. From how to design the performance index and its weight, how to pay attention to the process and control of the performance evaluation of the gas station staff, this paper tries to establish a scientific and efficient performance evaluation system of the gas station staff. At the same time, in the process of designing and implementing the performance evaluation system of the new gas station staff, some new methods and new ideas are found to solve the problem. For example, when setting up personal performance index of gas station staff, it combines work performance, work attitude and work ability, thus making up for the problem of single performance index setting and unscientific evaluation. Pay more attention to the training of performance appraisers and other related personnel in the performance preparation of gas station staff. Through the performance evaluation, find out the problems encountered by the gas station staff, the retail department and the company in order to achieve the overall performance goal of the retail operation of DY company. In order to effectively implement the performance evaluation system of gas station staff, this paper also puts forward some supporting measures, such as setting up a scientific performance evaluation concept, conducting targeted training, and combining with other human resources management. Establish a performance-oriented corporate culture to ensure the smooth implementation of a new performance evaluation system for gas station employees.
【学位授予单位】：中国石油大学(华东)
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F426.22;F272.92

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