医药行业基层业务人员胜任力企业文化相关性实证研究

发布时间：2018-07-23 21:18

【摘要】：企业的核心竞争力在哪里?企业如何获得竞争力?如何提高竞争力?这些问题一直是企业界与学术界所关注的话题。从资源基础理论的观点来看,企业内部资源的差异,形成了竞争力的不同。Peteraf认为,企业的竞争优势来自于其本身所拥有的异质性资源,这些异质性资源会产生持续性的竞争优势,使企业得以在竞争的环境中获得成功与长期发展。文化具有独特的属性,它很难交易,也很难模仿,所以,它可以成为企业核心专长和技能的出发点,是企业可持续发展的基本驱动力。因此,无论是人力资源还是企业文化都是成为企业竞争力的动力的核心。本研究通过文献整理胜任力理论和人与组织匹配理论,建立了企业文化-胜任力模型,采用问卷调查、深度访谈等方法运用确定胜任力指标。在此基础上,编制出企业文化、胜任力模型调查问卷,通过两次取样,采用探索性和验证性因子分析方法,检验了医药行业基层业务人员胜任力结构模型,并采用回归分析检验了不同企业文化类型对医药行业基层业务人员胜任力的影响。结果显示①医药行业基层业务人员胜任力结构维度由工作技能、工作态度、沟通能力、责任心四个维度结构,其中工作技能维度包含三个指标；工作态度包含6个指标、沟通能力包含3个指标、责任心包含5个指标。②“弹性”的企业文化下对医药行业基层业务人员的工作技能、工作态度、沟通能力、责任心产生正向作用。“外向”的企业文化下对医药行业基层业务人员的工作技能、工作态度、沟通能力、责任心产生正向作用。③企业在培养基层员工的时候,进行人员培训与管理者发展时,要了解与注意到自身企业文化的类型,以强化管理者胜任力的重点,以便与公司企业文化相互匹配。最后,本文在对上述研究做出总结的同时,分析了其不足之处并提出未来工作展望。本为后续研究提供了方向和思路。本研究提出的一套实证研究医药行业企业文化、胜任力模型,对以后相关问题的进一步研究具有借鉴意义。
[Abstract]:Where is the core competence of an enterprise? How can enterprises gain competitiveness? How to improve competitiveness? These issues have always been a topic of concern to the business community and academia. From the point of view of resource-based theory, the difference of internal resources forms the difference of competitiveness. Peteraf believes that the competitive advantage of enterprises comes from the heterogeneity of resources they own. These heterogeneous resources will produce sustainable competitive advantages and enable enterprises to achieve success and long-term development in a competitive environment. Culture has a unique attribute, it is difficult to trade, and it is difficult to imitate, so it can become the starting point of the core expertise and skills, and the basic driving force of the sustainable development of enterprises. Therefore, both human resources and corporate culture are the core of corporate competitiveness. Based on the theory of competency and the theory of matching between human and organization, this study established the corporate culture-competency model and used questionnaire survey and in-depth interview to determine the competency index. On this basis, the enterprise culture, competency model questionnaire was compiled, through twice sampling, exploratory and confirmatory factor analysis method was used to test the competency structure model of medical industry grass-roots business personnel. Regression analysis was used to examine the influence of different corporate culture types on the competence of medical industry grassroots business personnel. The results show that the competency structure dimension of medical industry grass-roots business personnel consists of four dimensions: job skill, work attitude, communication ability and responsibility, among which the work skill dimension includes three indicators, and the work attitude includes 6 indicators. The communication ability includes three indexes, and the responsibility includes 5 indicators. 2. 2. The enterprise culture has a positive effect on the working skills, working attitude, communication ability and sense of responsibility of the basic level business personnel in the pharmaceutical industry. The positive effects of "extroverted" corporate culture on the working skills, working attitude, communication ability, and sense of responsibility of the grass-roots business personnel in the pharmaceutical industry. 3. When enterprises train their staff at the grass-roots level and develop their managers, To understand and pay attention to the types of corporate culture in order to strengthen the focus of the competency of managers in order to match the corporate culture. Finally, this paper summarizes the above research, analyzes its shortcomings and puts forward the future work prospects. This article provides the direction and the thought for the follow-up research. A set of empirical research on corporate culture and competency model of pharmaceutical industry is presented in this study, which is useful for further research on related issues.
【学位授予单位】：西南交通大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F272.92;F426.72;F270

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