萧山供电公司业务外包过程管理研究

发布时间：2018-11-05 18:32

【摘要】：业务外包可通俗易懂的理解为“把不擅长的业务全部外包出去,我们只做我们熟悉的”。随着改革开放的深入发展,国内大环境的变化,社会上要求深化国有企业市场化改革的呼声越来越高,国有垄断行业的优势逐渐弱化。在中央相关政策的引导下,越来越多的民间资本及人员正在逐步进入电力企业,参与电力建设。此外,随着供电成本日益增加,企业对核心业务精力分散,供电企业的正式编制职工越来越少等等问题,导致供电企业无法满足大量的实际工作,迫切要求大量外部人力资源的补充,亟需业务外包。同时,在业务外包的过程中,供电企业对核心业务的把控和大量外包业务与核心业务相互关联之间的矛盾日益尖锐,各地的供电企业对外包业务的全过程管理尚处于懵懂的状态,对业务外包的全过程管理也仅限于有限的几个方面。以上种种问题的出现,都迫切需要供电企业对业务外包的全过程管理进行深入研究。本文立足于萧山供电公司业务外包过程管理研究基础之上,以点带面推动供电企业业务外包的过程管理研究。本文从供电企业业务外包的研究背景及意义出发,运用相关研究方法,在了解业务外包理论基础、研究现状与相关政策前提下,结合萧山供电公司业务外包具体案例,构建供电企业未来业务外包过程管理体系。本文为供电企业业务外包的全过程管理构建了一套可行的基础框架,制定了工作的流程和操作方法。在工作流程中体现了PDCA循环管理理念,同时在操作上可以规避文中提出的相关的危险点和不合理因素。当然,支撑庞大的电力系统不断向前的业务和人财物太多太多。本文仅从一个研究者的角度来探讨供电企业业务外包的过程管理,难免有不妥或者不尽完善的地方。本文提出的管理框架和工作流程在具体的应用时,还是要结合当地的工作实际不断地进行修正和改进,希望在管理的思路上给读者一个有益的启示。
[Abstract]:Outsourcing can be easily understood as "outsource all the business we are not good at, we only do what we are familiar with." With the deepening development of reform and opening up and the change of domestic environment, the demand for deepening the market-oriented reform of state-owned enterprises is getting higher and higher, and the advantages of state-owned monopoly industry are gradually weakened. Under the guidance of relevant policies of the central government, more and more private capital and personnel are gradually entering electric power enterprises and participating in electric power construction. In addition, with the increasing cost of power supply, the enterprises' efforts on core business are scattered, and the formal establishment of power supply enterprises is becoming less and less, resulting in the power supply enterprises being unable to meet a large number of practical work. A large number of external human resources are urgently required to supplement, and business outsourcing is urgently needed. At the same time, in the process of outsourcing, the power supply enterprises control the core business and a large number of outsourcing business and core business related to the increasingly sharp contradiction. The whole process management of the outsourced business is still in an ignorant state, and the whole process management of the business outsourcing is limited to a few aspects. The emergence of all these problems urgently requires the power supply enterprises to conduct in-depth research on the whole process management of business outsourcing. Based on the research of business outsourcing process management in Xiaoshan Power supply Company, this paper promotes the process management research of power supply enterprise outsourcing. Based on the background and significance of business outsourcing of power supply enterprises, this paper applies relevant research methods to understand the theoretical basis of business outsourcing, research status and related policies, combined with Xiaoshan power supply company business outsourcing specific cases. Build the power supply enterprise future business outsourcing process management system. This paper constructs a set of feasible basic framework for the whole process management of power supply enterprise's business outsourcing, and formulates the working flow and operation method. The idea of PDCA cycle management is embodied in the workflow, and the related dangerous points and unreasonable factors can be avoided in operation. Of course, there are too many people and possessions to support the huge power system. This paper discusses the process management of power supply enterprise outsourcing from the perspective of a researcher, it is inevitable that there are some defects or imperfections. The management framework and workflow proposed in this paper should be revised and improved in the light of the actual work in the local area, hoping to give readers a beneficial enlightenment in the thinking of management.
【学位授予单位】：浙江工业大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F426.61;F273

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