天津赫比公司成品检验能力提升的改进方案研究
发布时间：2018-12-29 12:26
【摘要】：赫比天津公司是新加坡赫比集团,在中国建立的一个主要的手机整机及零部件生产基地。天津工厂产业链条是整个赫比集团最完整的,涵盖了从电子产品设计研发,机构件的生产,电路板生产,整机装配、测试及包装的全部环节。作为单一工厂,天津工厂涉及的生产环节之多、之全面在华北地区是少有的。自2003年建厂以来已经累计为许多国际大品牌的电子产品制造商提供优质的代工服务,例如MOTOROLA,NOKIA,SAMSUNG,YOTA等,年营业额在数亿美元。天津赫比公司自2003年建立以来,企业的质量管理水平由最初的质量控制阶段发展到质量保证阶段,同时公司的质量管理体系也在不断地进行完善。然而,受到随着多方面因素的影响：经济全球化的普及、行业内企业竞争日趋激烈、原材料成本不断上升、产品售价不断下降、电子产品功能不断增多、生产工艺越来越复杂,产品良率无论是在厂内生产还是供应给其他外包厂商都是每况愈下,退货及返工成本居高不下,企业的利润空间逐步被挤压。面对这种严峻的外部形势,对天津赫比公司的质量管理提出了更高的要求,需要公司的员工对新形势下的质量管理进行深入的研究,特别是成品检验工序作为产品出货前的最后一道把关的质量管理问题,但到目前为止还没有进行专门的进一步研究以提升出货产品的质量。本人从2011年加入赫比公司以来一直在质量部担任客户质量工程师的职务,从事项目质量的管理工作,从项目初期参与新项目的开发验证,到项目量产持续跟踪项目的良率及客户投诉等。根据本人多年的手机项目质量管理经验及体系流程管理经验,结合真实的典型案例,同时收集厂内及客户端的数据,对天津赫比公司目前的产品检验的问题进行深入的分析。以天津赫比工厂目前的质量结构为基础,结合天津赫比工厂目前处于质量保证和体系的各要素等特征,论述天津赫比工厂质量管理流程目前的运行情况,阐述赫比天津工厂质量管理中存在的检出力差,责任到人追踪困难、突发事件处理缓慢、良率起伏波动大等问题。并分析了产生这些问题的主要原因：产品检验没有流水线化、精益生产理念没有应用在检验工作上、没有处理突发情况的机制,人员培训及考核不到位。最后,指出赫比天津工厂成品检验的新措施：如用精益生产的理论指导检验工作,使检验工作流水线化,对检验工作进行分工;人员培训专业化,使检验人员对每个检验环节更加专业；建立快速反应质量控制系统(QRQC),及时对生产过程中发现的问题进行整改。
[Abstract]:Herbie Tianjin is Singapore's Herbie Group, a major mobile phone parts and components manufacturing base in China. Tianjin factory industrial chain is the most complete of the whole Herbie Group, covering all links from electronic product design and development, mechanism component production, circuit board production, whole machine assembly, testing and packaging. As a single factory, Tianjin factory involves a lot of production links, which is rare in North China. Since its establishment in 2003, the company has provided quality contract manufacturing services to many international electronics manufacturers, such as MOTOROLA,NOKIA,SAMSUNG,YOTA, with annual turnover in the hundreds of millions of dollars. Since the establishment of Tianjin Herbie Company in 2003, the quality management level of the enterprise has developed from the initial stage of quality control to the stage of quality assurance, and the quality management system of the company has been continuously improved. However, with the popularity of economic globalization, the competition among enterprises in the industry is becoming increasingly fierce, the cost of raw materials is rising, the price of products is declining, the function of electronic products is increasing, and the production process is becoming more and more complex. No matter whether the product yield is produced in the factory or supplied to other outsourcing firms, the return and rework costs remain high, and the profit margins of the enterprises are gradually squeezed. In the face of this severe external situation, the quality management of Tianjin Herbie Company has put forward higher requirements, which requires the staff of the company to conduct in-depth research on the quality management under the new situation. Especially, the final quality control of finished product inspection as the final check before shipment, but so far no special further research has been carried out to improve the quality of the product. Since I joined Herbie in 2011, I have been working as a customer quality engineer in the quality Department, engaged in project quality management, and participated in the development and verification of new projects from the beginning of the project. Keep track of project yield and customer complaints to mass production. According to my experience of mobile phone project quality management and system process management, combined with the real typical cases, and collecting the data of the factory and the client, the problems of the current product inspection of Tianjin Herbie Company are analyzed in depth. Based on the current quality structure of Tianjin Herbie Plant and the characteristics of Tianjin Herbie Plant which is currently in the quality assurance and system, this paper discusses the current operation situation of Tianjin Herbie plant quality management process. The problems in quality management of Herbie Tianjin factory, such as poor detection power, difficulty in tracing responsibility to people, slow handling of unexpected events and large fluctuation of yield, are described. The main reasons for these problems are analyzed: the product inspection is not pipelined, the lean production concept is not applied in the inspection work, there is no mechanism to deal with the unexpected situation, and the personnel training and assessment are not in place. Finally, the paper points out the new measures of finished product inspection in Herbie Tianjin factory, such as using the theory of lean production to guide the inspection work, make the inspection work pipelined, and carry on the division of labor to the inspection work; Personnel training specialization, so that the inspectors for each inspection link more professional; Establish a rapid response quality control system (QRQC),) to correct the problems found in the production process in a timely manner.
【学位授予单位】：天津财经大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F416.63;F273
本文编号：2394828
[Abstract]:Herbie Tianjin is Singapore's Herbie Group, a major mobile phone parts and components manufacturing base in China. Tianjin factory industrial chain is the most complete of the whole Herbie Group, covering all links from electronic product design and development, mechanism component production, circuit board production, whole machine assembly, testing and packaging. As a single factory, Tianjin factory involves a lot of production links, which is rare in North China. Since its establishment in 2003, the company has provided quality contract manufacturing services to many international electronics manufacturers, such as MOTOROLA,NOKIA,SAMSUNG,YOTA, with annual turnover in the hundreds of millions of dollars. Since the establishment of Tianjin Herbie Company in 2003, the quality management level of the enterprise has developed from the initial stage of quality control to the stage of quality assurance, and the quality management system of the company has been continuously improved. However, with the popularity of economic globalization, the competition among enterprises in the industry is becoming increasingly fierce, the cost of raw materials is rising, the price of products is declining, the function of electronic products is increasing, and the production process is becoming more and more complex. No matter whether the product yield is produced in the factory or supplied to other outsourcing firms, the return and rework costs remain high, and the profit margins of the enterprises are gradually squeezed. In the face of this severe external situation, the quality management of Tianjin Herbie Company has put forward higher requirements, which requires the staff of the company to conduct in-depth research on the quality management under the new situation. Especially, the final quality control of finished product inspection as the final check before shipment, but so far no special further research has been carried out to improve the quality of the product. Since I joined Herbie in 2011, I have been working as a customer quality engineer in the quality Department, engaged in project quality management, and participated in the development and verification of new projects from the beginning of the project. Keep track of project yield and customer complaints to mass production. According to my experience of mobile phone project quality management and system process management, combined with the real typical cases, and collecting the data of the factory and the client, the problems of the current product inspection of Tianjin Herbie Company are analyzed in depth. Based on the current quality structure of Tianjin Herbie Plant and the characteristics of Tianjin Herbie Plant which is currently in the quality assurance and system, this paper discusses the current operation situation of Tianjin Herbie plant quality management process. The problems in quality management of Herbie Tianjin factory, such as poor detection power, difficulty in tracing responsibility to people, slow handling of unexpected events and large fluctuation of yield, are described. The main reasons for these problems are analyzed: the product inspection is not pipelined, the lean production concept is not applied in the inspection work, there is no mechanism to deal with the unexpected situation, and the personnel training and assessment are not in place. Finally, the paper points out the new measures of finished product inspection in Herbie Tianjin factory, such as using the theory of lean production to guide the inspection work, make the inspection work pipelined, and carry on the division of labor to the inspection work; Personnel training specialization, so that the inspectors for each inspection link more professional; Establish a rapid response quality control system (QRQC),) to correct the problems found in the production process in a timely manner.
【学位授予单位】：天津财经大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F416.63;F273
【参考文献】
相关期刊论文 前1条
1 赵秋香;赵欣春;;卓越绩效模式与质量管理技术方法[J];石油工业技术监督;2009年03期
，本文编号：2394828
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