基于平衡计分卡的Z银行绩效管理研究

发布时间：2018-01-02 01:31

本文关键词：基于平衡计分卡的Z银行绩效管理研究　出处：《中国海洋大学》2014年硕士论文　论文类型：学位论文

【摘要】：随着人力资源开发与管理在企业运营中地位的提升，如何做好绩效管理逐渐成为理论界探讨的热点和企业界关注的焦点。本文以绩效管理理论为基础，提出了商业银行分支机构、部门和岗位推行绩效管理的具体方案，并指出只有紧密结合银行实际选择不同的绩效管理方法，商业银行的绩效管理才能有更加广阔的应用前景。从绩效管理的核心概念以及相关的理论分析入手，在对银行业进行特点分析的基础上，采用宏观的、微观的研究视角，研究Z银行绩效管理现状，，提出银行业绩效管理的系统和重点采用的绩效考评方法。通过引入平衡计分卡（Banlanced Scord Card，简称BSC），建立一套可行、有效而具有操作性的绩效管理方案，提高绩效管理的科学性，提高企业人力资源管理和开发水平。平衡计分卡是将企业战略目标逐层分解转化为各种具体的相互平衡的绩效考核指标体系，并对这些指标的实现状况进行不同时段的考核，从而为战略目标的完成建立起可靠的执行基础的绩效管理体系。在平衡计分卡的战略转化为行动的实施过程中，引入激励手段和机制，既实现了战略动态评价和管理，又体现了当今绩效管理理论的发展趋势。平衡计分卡从财务、客户、内部流程、学习成长四个维度更全面的考虑了影响Z银行绩效的因素，它能使银行对自身的关键能力和不足之处有清晰的认识，帮助Z银行及时发现问题，分析实际绩效达不到预期目标的原因。实现了Z银行外部衡量和内部衡量间的平衡、定量衡量和定性衡量间的平衡、短期目标和长期目标间的平衡、落后指标与领先指标的平衡。通过对Z银行建立现代绩效管理体系的探索，也为其他金融企业建立和完善绩效管理制度提供借鉴。
[Abstract]:With the status of human resource development and management in enterprise operation, how to do the performance management has gradually become the focus of academic and business circles. The focus of this paper is based on performance management theory, a branch of the commercial bank put forward specific programs to implement performance management departments and positions, and points out that only by combining the actual bank the performance of different management methods, the commercial bank's performance management in order to have a more broad application prospects.
From the analysis of the core concepts of performance management and the related theory, based on analysis of the characteristics of the banking industry, the macroscopic and microcosmic perspective, the research of Z bank performance management situation, put forward an evaluation of banking performance management system and the focus of performance.
Through the introduction of the Balanced Scorecard (Banlanced Scord Card, referred to as BSC), a set of feasible, effective and practical performance management system, improve the scientific performance management, improve the level of enterprise human resources management and development. The balanced scorecard is the enterprise strategic target decomposition into balance each other kinds of concrete the performance evaluation index system, different time and achieve the status of these indicators assessment, so as to establish strategic goals to perform reliable performance management system. In the Strategic Balanced Scorecard to implement process action in the introduction of incentives and mechanisms, not only to achieve the dynamic evaluation and management strategy again, reflects the tendency of the theory of performance management.
The balanced scorecard from financial, customer, internal processes, learning and growth in four dimensions, a more comprehensive consideration of the factors influencing the Z performance of the bank, it can make the key ability of the bank for their own shortcomings and have a clear understanding of the bank to help Z to find problems in time, cause analysis of actual performance not up to the expected goal. To achieve Z external and internal bank measure measure the balance between quantitative evaluation and qualitative measure of the balance between short-term and long-term goal of the balance between the backward indexes and the leading indicators of the balance. By exploring the establishment of modern performance management system of Z bank, as well as other financial enterprises to establish and perfect the performance management system to provide reference.

【学位授予单位】：中国海洋大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F832.33

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