工业工程视角下A银行业务流程再造研究

发布时间：2018-05-03 02:31

本文选题：工业工程 + 银行业务　；参考：《河北工程大学》2014年硕士论文

【摘要】：伴随着我国经济的飞速发展，银行的服务也越来越重要，现在外资银行加速进入中国，就使的国内银行的竞争压力一直增大，加之国家开放金融政策的实施，一些城市银行异军突起，这就使得银行业的竞争越来越激烈。与先进银行相比，我国的银行业发展相对滞后。银行不仅仅是人们办理储蓄贷款的地方，现代银行也是人们投资理财的重要场所。基于这样的现实，就要求银行业不仅仅要关注自身的发展，还要悉心考量周围的环境。所以银行的改革变得越来越紧迫，银行的再造也就变得越来越紧迫。而在银行再造的过程中，最核心的就是银行的业务流程再造（Business Process Reengineering，简称BPR）。本文结合国内外相关的文献资料，结合银行的实际问题，提出了工业工程理论指导下的银行相关业务流程再造的方法。本文通过对相关概念的界定，结合A银行的实际情况，运用数据包络分析法（DEA）方法找出最需要改进的流程，然后集合工业工程的相关理论和ARIS理论提出可行的业务流程再造方面的方案，以期可以对A银行在业务流程方面存在的相关问题进行解决，进而可以使银行的组织结构变得更加适合银行的发展，并且使A银行的风险管控能力得到提高，防止出现重大金融问题。
[Abstract]:With the rapid development of our country's economy, the banking services are becoming more and more important. Now that foreign banks are speeding up their entry into China, the competitive pressure of domestic banks has been increased, and the implementation of the national open financial policy. Some city banks suddenly emerge, which makes the competition of banking more and more fierce. Compared with the advanced banks, the development of China's banking industry lags behind. The bank is not only the place where people handle savings and loans, but also the important place for people to invest and manage money. Based on this reality, the banking industry is required not only to pay attention to its own development, but also to carefully consider the surrounding environment. So the reform of the bank becomes more and more urgent, and the reconstruction of the bank becomes more and more urgent. In the process of bank reengineering, the core is Business Process Reengineering. Based on the domestic and foreign literature and the practical problems of banks, this paper puts forward the method of BPR under the guidance of industrial engineering theory. Based on the definition of relevant concepts and the actual situation of Bank A, this paper uses the method of data Envelopment Analysis (DEA) to find out the process that needs to be improved most. Then combining the relevant theories of industrial engineering and ARIS theory to put forward a feasible business process reengineering plan, in order to solve the related problems in the business process of Bank A, Thus, the organizational structure of the bank can be more suitable for the development of the bank, and the risk control ability of bank A can be improved to prevent the emergence of major financial problems.
【学位授予单位】：河北工程大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F832.2

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