基于DEA的太原农行柜面业务流程效率评价

发布时间：2018-05-03 22:18

本文选题：银行柜面业务 + 数据包络分析　；参考：《太原理工大学》2014年硕士论文

【摘要】：中国农业银行太原分行(以下称太原农行)是中国农业银行在太原市设立的二级分行,是一家县县有网点、村村通网络的国有商业银行。中国农业银行太原分行下辖24个一级支行,现有对外营业网点85个。在建设流程银行的大趋势下,太原农行先开始了运营部门的流程再造,形成了现行的柜面业务流程。论文先对太原农行的柜面业务流程展开说明,从整体到局部,从前台到后台,以及各个环节的具体工作都配以流程图一一说明。再以数据包络分析(DEA)相关基础理论为指导,研究了整个柜面流程的运营效率。首先选取各个时间段的流程为DEA决策单元,再验证投入产出指标体系的合理性,最后测算了每个时间段的DEA效率,以此来分析各种指标要素变化对效率的影响,找出最合理的指标配置。针对非有效的阶段,按照流程改进(BPI)理论,提出合理化建议。本文通过分析国内外研究经验,为研究找出最科学的方法。对太原分行柜面业务流程的精细化、高效化发展具有一定的指导意义。
[Abstract]:Agricultural Bank of China Taiyuan Branch (hereinafter referred to as Taiyuan Agricultural Bank) is the agricultural bank of China in Taiyuan City set up a secondary branch is a county and county network network of state-owned commercial banks. Agricultural Bank of China Taiyuan Branch under the jurisdiction of 24 first-level branches, the existing foreign business outlets 85. Under the trend of construction process bank, Taiyuan Agricultural Bank started the process reengineering of the operation department first, and formed the current counter business process. The paper first explains the counter business process of Taiyuan Agricultural Bank, from the whole to the local, from the front desk to the background, as well as each link of the specific work are accompanied by a flowchart to explain one by one. Based on the basic theory of data Envelopment Analysis (DEAA), the paper studies the operation efficiency of the whole counter flow. Firstly, the process of each time period is selected as the DEA decision-making unit, and then the rationality of the input-output index system is verified. Finally, the efficiency of DEA in each time period is calculated to analyze the influence of the change of various index elements on the efficiency. Find out the most reasonable allocation of indicators. According to the theory of process improvement BPI, the rational suggestions are put forward for the non-effective stage. Through analyzing the domestic and foreign research experience, this paper finds out the most scientific method for the research. Taiyuan Branch cabinet business process refinement, high-efficiency development has certain guiding significance.
【学位授予单位】：太原理工大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F832.33

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