商业银行员工工作压力、社会支持与主观幸福感关系的研究

发布时间：2018-05-03 23:30

本文选题：工作压力 + 社会支持　；参考：《山东大学》2014年硕士论文

【摘要】：近年来主观幸福感一直是心理学、社会学、管理学界研究的热点,主观幸福感不仅是衡量个体生活质量的重要标准,也从侧面反映了一个国家的整体发展状况。目前关于主观幸福感的研究多集中于构建其内在结构,分析其影响因素,以职业特征划分研究对象的研究并不多,且研究对象大多为教师、医护人员等群体,对商业银行员工主观幸福感的研究几近空白。随着中国经济的全球化发展,商业银行面临着巨大的内外竞争,商业银行的工作人员也遭遇了前所未有的挑战。繁重的工作任务、客户越来越高的要求等增加了银行职工的工作压力,关注这一部分群体的工作压力、主观幸福感情况,有助于银行管理者采取有效措施,提高职工的工作积极性,进而影响整个组织绩效。本研究以商业银行员工为调查对象,通过发放《工作压力源量表》、《社会支持行为问卷》、《中国城市居民主观幸福感量表简本》,回收有效问卷后运用统计软件进行数据分析,对商业银行员工的工作压力、社会支持和主观幸福感水平进行评估,并且探讨三者之间的内在关系,特别是社会支持对工作压力和主观幸福感的中介效应,并在此基础之上对商业银行管理者提出相应的建议性对策。通过实证研究,本文的主要结论如下： (1)商业银行员工的工作压力和社会支持处于中等水平,主观幸福感程度处于中等偏上水平。其中商业银行员工最主要的工作压力来源于工作任务压力,接受最多的社会支持类型为工具性支持。 (2)商业银行员工的工作压力、社会支持和主观幸福感在性别、年龄、岗位类型、教育程度等变量上均存在显著性差异。其中在18-45岁之间,工作压力随年龄的增长而增加；社会支持随年龄的增长而递减；35-44岁年龄段群体的主观幸福感程度最高。领导负责人的工作压力水平和主观幸福感程度均同最高,源于高的社会支持水平。随着学历的增长,员工的社会支持水平相应增加。 (3)工作压力与主观幸福感呈显著负相关,社会支持与主观幸福感呈显著正相关；工作压力与社会支持呈现显著的负相关。 (4)社会支持对工作压力、主观幸福感起不完全中介效应。
[Abstract]:In recent years, subjective well-being has been a hot topic in psychology, sociology and management. Subjective well-being is not only an important standard to measure the quality of individual life, but also reflects the overall development of a country. At present, most of the researches on subjective well-being focus on constructing its internal structure, analyzing its influencing factors, and dividing the research objects according to the professional characteristics are few, and most of the research objects are teachers, medical staff and other groups. The research on the subjective well-being of commercial bank staff is almost blank. With the globalization of China's economy, commercial banks are facing enormous internal and external competition, and the staff of commercial banks are facing unprecedented challenges. Heavy work tasks and increasingly high customer requirements have increased the work pressure of bank workers. Paying attention to the work pressure and subjective well-being of this part of the group is helpful for bank managers to take effective measures. Improve the work enthusiasm of the staff, and then affect the performance of the entire organization. This research takes the commercial bank staff as the investigation object, through issuing the work stressor scale, the social support behavior questionnaire, the Chinese city resident subjective well-being scale simple book, after retrieves the valid questionnaire, carries on the data analysis by the statistical software. This paper evaluates the work stress, social support and subjective well-being of commercial bank employees, and probes into the internal relationship among them, especially the intermediary effect of social support on work stress and subjective well-being. On the basis of this, the author puts forward the corresponding countermeasures to the managers of commercial banks. Through empirical research, the main conclusions of this paper are as follows: 1) the work stress and social support of the commercial bank employees are in the medium level, and the subjective well-being is in the middle level. The most important job stress of commercial bank staff comes from task pressure, and the most accepted social support type is instrumental support. (2) there were significant differences in job stress, social support and subjective well-being among commercial bank employees in gender, age, job type, educational level and so on. Among them, between 18 and 45 years old, work stress increases with the increase of age, and social support decreases with the increase of age. The subjective well-being of the group aged 35-44 is the highest. The level of work stress and subjective well-being of leaders were the highest, which resulted from the high level of social support. With the increase of educational background, the level of social support of employees increases accordingly. 3) work stress has a significant negative correlation with subjective well-being, social support has a significant positive correlation with subjective well-being, and work stress has a significant negative correlation with social support. 4) Social support plays an incomplete mediating effect on job stress and subjective well-being.
【学位授予单位】：山东大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F832.33;F272.92

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