基于IT的小额贷款管理公司业务流程优化研究

发布时间：2018-06-17 11:45

本文选题：小额贷款 + 业务流程优化　；参考：《北京林业大学》2014年硕士论文

【摘要】：本文作者立足于实习公司Z的第一手资料,通过文献查阅和整理,归纳了业务流程优化和IT的相关理论,结合Z公司业务流程现状和企业发展战略,构建了基于IT的业务流程优化实施模型。该模型从信息处理、自动化处理、精细化管理及并行机制四个方面对业务流程各环节进行分析,为流程的诊断及优化提供支持；然后,采用系统化改造法按照模型的4个方面对其进行业务流程优化,并运用平衡计分卡原理及模糊综合评价的方法对业务流程优化实施效果进行评价；最后,对研究结果进行总结,基于IT的研究方案在Z公司得到了成功应用,在提高审批效率、客户的满意度及贷款质量等方面达到了预期的目标,同时也为更深层次的研究打下了基础。本文研究结论如下： 1、IT为业务流程优化提供必要支持,业务流程优化必须要重点考虑IT； 2、从IT对业务流程优化支持作用的角度来构建基于IT的业务流程优化实施模型,成功应用于小额贷款公司； 3、对于小额贷款公司业务流程优化而言,贷款审批流程的优化是重中之重,直接关系到其综合竞争力的提升。
[Abstract]:Based on the first hand information of Z in the internship company, the author sums up the related theory of business process optimization and IT through literature review and collation, and constructs a IT based optimization implementation model based on the business process status and enterprise development strategy of Z company. This model is from information processing, automation, fine management and parallel. Four aspects of the mechanism are analyzed to provide support for the diagnosis and optimization of the process. Then, the systematic transformation method is used to optimize the business process according to the 4 aspects of the model, and the effect of the business process optimization is evaluated by using the Balanced Scorecard Principle and the fuzzy comprehensive evaluation method. Finally, The research results are summarized, and the research program based on IT has been successfully applied in Z company. It has achieved the expected goal in improving the efficiency of examination and approval, customer satisfaction and quality of loans, and also laid the foundation for deeper research.
The conclusions of this study are as follows:
1, IT to provide the necessary support for business process optimization, business process optimization must focus on IT;
2, from the IT business process optimization of supportive angle to construct the implementation model of business process optimization based on IT, successfully applied to small loan companies;
3, for small loan companies, business process optimization, optimize the loan approval process is the priority among priorities, is directly related to its comprehensive competitiveness.
【学位授予单位】：北京林业大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：TP315;F832.39

【参考文献】