北京某公寓式酒店员工满意度、组织承诺与离职意向关系研究

发布时间：2018-01-31 06:46

本文关键词： 员工满意度组织承诺离职意向　出处：《首都经济贸易大学》2017年硕士论文　论文类型：学位论文

【摘要】：酒店业作为劳动密集型产业,人才去留关系到整个企业的经济效益和可持续发展性。近年来酒店业居高不下的人员流失则严重制约了酒店业的发展,成为了不可回避的重大问题。本文就以此为研究出发点,通过理论与实践相结合,以作者现就职的单位北京某公寓式酒店为研究对象,研究该酒店员工满意度、组织承诺对酒店员工离职意向的影响。本文在文献研究的基础上,根据本组织的实际情况,进行员工满意度、组织承诺、离职意向调查问卷设计,调查收集了88份样本,对问卷进行了比较系统严谨的信效度分析,删除了对量表没有直接影响的维度和问题,开发出了适合本组织用的满意度、组织承诺调查量表。并在此基础上对本组织员工满意度、组织承诺与离职意向关系进行了实证研究。研究主要得到以下几方面结果:员工满意度、组织承诺与离职意向均处于中等或中等偏上水平;不同个体属性员工在员工满意度、组织承诺与离职意向上存在差异;员工满意度、组织承诺与离职意向三者呈现负相关;组织承诺作为中介变量对员工满意度及离职意向起到了部分中介作用。本研究得到的结果,对本组织解决员工离职问题会有一定帮助,在提出相关解决方案时我们既要考虑组织承诺的干预,也要注意个体属性的影响。结合数据统计结果,提出了完善培训及薪酬福利系统,强化企业文化建设,针对不同个体属性的员工进行培训和职业发展方案设计等建议。
[Abstract]:As a labor-intensive industry, the talent or not is related to the economic benefits and sustainable development of the whole enterprise. In recent years, the high turnover of personnel in the hotel industry has seriously restricted the development of the hotel industry. This paper takes this as the starting point of the research, through the combination of theory and practice, taking the apartment hotel in Beijing, where the author is currently working, as the research object, to study the employee satisfaction of the hotel. The impact of organizational commitment on the turnover intention of hotel staff. Based on the literature study, according to the actual situation of the organization, staff satisfaction, organizational commitment, turnover intention questionnaire design. The survey collected 88 samples, conducted a systematic and rigorous reliability and validity analysis of the questionnaire, removed the dimensions and problems that had no direct impact on the scale, and developed a satisfaction degree suitable for the use of the organization. On the basis of this, an empirical study on employee satisfaction, organizational commitment and turnover intention is carried out. The main results are as follows: employee satisfaction. Organizational commitment and turnover intention are in the middle or upper level; There are differences in employee satisfaction, organizational commitment and turnover intention among employees with different individual attributes. Employee satisfaction, organizational commitment and turnover intention are negatively correlated; Organizational commitment, as an intermediary variable, plays an intermediary role in employee satisfaction and turnover intention. The results of this study will help the organization to solve the problem of employee turnover. We should not only consider the intervention of organizational commitment, but also pay attention to the impact of individual attributes. Combined with the results of data statistics, we proposed to improve the training and compensation and welfare system, and strengthen the construction of corporate culture. Suggestions for training and career development programs for employees with different individual attributes.
【学位授予单位】：首都经济贸易大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.92;F719.2

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