360度绩效考评法在X超市的商品采购人员绩效管理中的应用

发布时间：2018-03-04 01:09

本文选题：绩效考评　切入点：360度绩效考评　出处：《深圳大学》2017年硕士论文　论文类型：学位论文

【摘要】：国内零售市场的竞争日趋激烈,面对经营成本不断上升和电商企业对实体店的冲击,许多零售企业的效益和员工收入待遇都不断下滑,导致人员流失非常严重,因此,许多零售企业对一些核心人才尤其是采购人员的重视程度与日俱增。为了有效地激励和留住采购人员,深圳本土超市连锁企业超市有限公司决定引入一家专业的人力资源管理咨询机构对该公司的所有采购人员进行360度绩效考评,并决定将考评的结果充分应用到调岗调薪等人力资源管理工作中去。本文主要运用人力资源管理、绩效考核等的研究成果,在数据收集阶段主要采用了理论研究与实证分析相结合、人员现场访谈和网络在线问卷调研等研究方法。本文首先是对绩效考核的相关概念作了初步介绍,并重点阐述了360度绩效考评方法的相关理念及实施方法,作者在对公司的绩效管理现状进行简单介绍的基础上,着重分析了该公司在绩效考评方面存在的问题、原因及因此导致的一些不利后果(采购人员的士气低落、人员流失频繁和经营业绩不佳等),紧接着作者探讨了应如何构建该公司的360度绩效考核体系(重点是如何设计考评的KPI指标及权重设置),如何在该公司全体采购人员中实施360度绩效考评,并根据第一次360度考评的结果,如何在人员的调薪调岗方面加以应用,然后作者还从采购人员的员工满意度、人员流失率和经营业绩等三个角度,判断该公司的360度绩效考评方案已经取得初步的成效,最后,作者还认真总结了该公司的360度绩效考评方案今后需要继续改善的不足之处。作者在本论文撰写过程中,一方面可以将MBA的相关理论知识应用到公司的实践中去,从而提升了作者的分析和解决实际问题的能力,另一方面也有助于该公司进一步完善其对采购人员的绩效考评的问题。与此同时,作者也希望本论文可供其它同行在对其采购人员实施绩效考评时参考。
[Abstract]:The competition in the domestic retail market is becoming increasingly fierce. Facing the rising operating costs and the impact of e-commerce enterprises on physical stores, the benefits of many retail enterprises and the income treatment of employees are declining, resulting in a very serious staff loss. Many retail enterprises pay more and more attention to some core talents, especially procurement personnel. In order to encourage and retain purchasing staff effectively, Shenzhen Local supermarket chain supermarket Co., Ltd. has decided to introduce a professional human resources management consulting agency to conduct 360-degree performance appraisal of all the company's procurement personnel. And decided to fully apply the results of the appraisal to the human resources management such as post adjustment and salary adjustment. This paper mainly uses the research results of human resources management, performance appraisal, etc. In the stage of data collection, this paper mainly adopts the research methods of combining theoretical research with empirical analysis, personnel field interview and online questionnaire investigation and so on. Firstly, this paper makes a preliminary introduction to the related concepts of performance appraisal. The author mainly expounds the relevant concepts and implementation methods of 360-degree performance appraisal method. On the basis of a brief introduction of the company's performance management status quo, the author emphatically analyzes the problems existing in the performance appraisal of the company. Causes and some of the adverse consequences (low morale of procurement staff), Then the author discusses how to construct the company's 360-degree performance appraisal system (how to design the KPI index and weight setting, how to purchase in the whole company). Implementation of 360-degree performance appraisal among personnel, According to the results of the first 360-degree appraisal, how to apply the adjustment of salary and post to the staff, and then the author also from three angles of staff satisfaction, staff turnover rate and operating performance, etc. Judging the company's 360-degree performance evaluation program has achieved preliminary results, finally, the author also seriously summed up the company's 360-degree performance evaluation program in the future need to continue to improve the shortcomings. On the one hand, MBA theory knowledge can be applied to the practice of the company, thus enhancing the author's ability to analyze and solve practical problems. At the same time, the author also hopes that this paper can be used for reference by other peers in the performance appraisal of their purchasing staff.
【学位授予单位】：深圳大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.92;F721.7

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