基于平衡记分卡YZ百货商城KPI指标体系构建与应用研究

发布时间：2018-04-01 17:04

本文选题：绩效考核　切入点：组织行为　出处：《山东大学》2017年硕士论文

【摘要】：绩效考核领域的研究深耕而常新。本文采用理论分析法、访谈法等研究了 YZ百货商城内部的考核指标体系的建构与应用研究。文章的核心内容包括理论研究,公司分析和绩效分析,绩效指标构建研究与指标检验,管理行为研究及绩效配套措施,研究结论及展望等部分,主要创新是充分考虑了实践性,包括两个方面,其一是引入了组织行为的分析,其二是理论与企业实际操作行为相结合。流通为商品增加了价值,本文选取的研究对象属于零售行业的百货商城,作为供应链中非常重要的一环,百货商城为人们的生活提供了便利,为商品的销售提供了平台,研究百货商城的指标体系,是对流通的提升,也是对资源的利用和节约。本文从一家百货商城的战略目标入手,结合研究对象的自身特点,对百货商城的绩效指标进行了系统的构建,对其运营管理进行了深入的剖析。在理论研究方面,本文着重介绍了绩效管理和组织行为的相关理论知识;绩效管理和组织行为关系的理论研究;平衡计分卡相关研究。在现状分析方面,本文针对性地介绍了公司的基本情况;通过对YZ百货商城问卷的统计与解读剖析了企业的考核状况;根据现状和研究得出公司现存问题,确定了研究的基本思路。在指标构建研究部分,本文通过环境分析的除了企业战略,按照平衡记分卡进行了分解,随后以运营部和财务经理为例进行了部门和员工的指标分解,并最终形成了 YZ公司自己的平衡计分卡体系。本文对指标体系进行了组织行为方面的检验;对权重的设定、分数的计算以及权重的管理进行了分析研究;对指标体系的其他方面进行了研究。在管理行为分析和保障措施部分,本文对四个层面各指标进行了管理行为的分析,阐述了指标与行为间的关系,从公司管理和绩效管理的方面进行了检验,制定了相应的绩效配套措施等。管理行为是企业日常工作中开展的活动,这些活动包括计划、组织等,是指标达成的前提;配套措施则围绕着企业的绩效管理活动进行了细致研究,在公司层面进行了保障。在研究结论和展望部分,本文对研究过程进行了总结,并根据研究过程得出了相应的结论;对研究的展望方面,主要是跟踪研究,包括动态分析和团队研究。综上所述,论文通过对公司现状、环境、发展阶段及战略目标进行分析,运用平衡计分卡对YZ公司关键绩效指标进行了构建和检验设计,并进行了管理行为分析和管理优化,该研究有利于了解绩效考核从战略到行为的过程,了解百货商城的运营模式,为公司的绩效管理提供依据和保障。
[Abstract]:This paper studies the construction and application of the evaluation index system in YZ department store by using theoretical analysis method and interview method. The core content of this paper includes theoretical research. Company analysis and performance analysis, performance index construction research and index testing, management behavior research and performance matching measures, research conclusions and prospects, the main innovation is to fully consider the practicality, including two aspects, One is the introduction of the analysis of organizational behavior, the other is the combination of theory and practical operation behavior of enterprises. Circulation adds value to commodities. The research object of this paper is the department store of retail industry. As a very important link in the supply chain, the department store provides convenience for people's life, provides the platform for the sale of commodities, studies the index system of the department store, is the promotion of circulation. This paper starts with the strategic goal of a department store, combines the characteristics of the research object, and makes a systematic construction of the performance index of the department store. In the theoretical research, this paper focuses on the theoretical knowledge of performance management and organizational behavior, the relationship between performance management and organizational behavior, the relationship between performance management and organizational behavior, the relationship between performance management and organizational behavior, and the relationship between performance management and organizational behavior. In the current situation analysis, this paper introduces the basic situation of the company, through the YZ department store questionnaire statistics and analysis of the status quo of the enterprise; According to the present situation and the research, the basic idea of the research is determined. In the part of the index construction research, in addition to the enterprise strategy, the paper decomposes according to the balanced scorecard through the environmental analysis. Then take the operations department and the finance manager as an example to carry on the department and the employee's index decomposition, and finally formed the YZ company's own balanced scorecard system. This article has carried on the organization behavior aspect test to the index system, has set the weight to the weight, The calculation of scores and the management of weights are analyzed, and other aspects of the index system are studied. In the part of management behavior analysis and safeguard measures, this paper analyzes the management behavior of each index at four levels. This paper expounds the relationship between indicators and behavior, examines the aspects of company management and performance management, and formulates corresponding performance measures. Management behavior is an activity carried out in the daily work of an enterprise, which includes planning, organization, etc. It is the premise of the achievement of indicators; the supporting measures around the performance management activities of enterprises are carefully studied and guaranteed at the corporate level. In the part of research conclusions and prospects, this paper summarizes the research process, According to the research process, the paper draws the corresponding conclusions; the prospect of the research is mainly tracking research, including dynamic analysis and team research. To sum up, the paper analyzes the current situation, environment, development stage and strategic objectives of the company. The key performance indicators of YZ Company are constructed and tested with balanced Scorecard, and the management behavior analysis and management optimization are carried out. The research is helpful to understand the process of performance appraisal from strategy to behavior. Understand the operation mode of department store, provide the basis and guarantee for the company's performance management.
【学位授予单位】：山东大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.5;F721

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