上海机场S商业服务公司员工保留策略研究—双因素理论视角

发布时间：2018-04-27 22:50

本文选题：人力资源 + 工作满意度　；参考：《华东理工大学》2015年硕士论文

【摘要】：上世纪80年代开始,在全球经济的复苏与发展的带领下,中国经济也进入了快速发展时期,中国与世界各国的经济、文化交流也愈来愈密切。机场作为人员交流、货物运输的重要区域,商业价值逐步体现,商业服务公司也于90年代应运而生。经过十几年的快速发展,上海机场S商业服务公司进入了稳定发展时期,公司战略也作了相应的调整,由外部扩张转向内部经营管理,着手解决人力资源呈现出的员工工作积极性不高,离职率持续增长等现象。本文通过对员工工作满意度的调查,了解到现阶段人力资源管理存在的问题,分析产生这些问题的根本原因,寻求解决问题的方式方法。为了解决S商业服务公司的员工高流失率问题,本文作者运用赫兹伯格双因素理论知识,提出了基于保健因素的管理建议,以保证员工不因为保健因素的缺乏而产生工作不满意感。同时,提出了基于激励因素的管理策略,确保激励因素得以实现而让员工产生工作满意感。最后,借助保健因素与激励因素的有效结合与转化,进一步提出员工保留策略,以保证各项措施有效达成。
[Abstract]:Since the 1980s, under the leadership of global economic recovery and development, China's economy has also entered a period of rapid development, and the economic and cultural exchanges between China and the rest of the world have become closer and closer. Airport as an important area of personnel exchange, cargo transportation, commercial value gradually reflected, commercial service companies came into being in the 1990s. After more than ten years of rapid development, Shanghai Airport S Commercial Services Company has entered a period of stable development, and the company strategy has also been adjusted accordingly, from external expansion to internal management. Take action to solve the phenomenon that the employee's enthusiasm is not high and the turnover rate continues to increase. Based on the investigation of employee's job satisfaction, this paper finds out the problems existing in human resource management at present, analyzes the root causes of these problems, and looks for ways and means to solve the problems. In order to solve the problem of high turnover rate of employees in S Business Services Company, the author uses Herzberg's dual factor theory knowledge and puts forward management suggestions based on health care factors. To ensure that employees do not feel dissatisfied with their work because of lack of health care. At the same time, the management strategy based on incentive factors is put forward to ensure that incentive factors can be realized so that employees can have job satisfaction. Finally, with the help of the effective combination and transformation of health care factors and incentive factors, the employee retention strategy is put forward to ensure the effective implementation of various measures.
【学位授予单位】：华东理工大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F272.92;F721

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