某外贸公司出口业务流程再造的研究

发布时间：2018-06-07 00:44

本文选题：外贸服务 + 流程再造　；参考：《深圳大学》2017年硕士论文

【摘要】：2015年之前的传统外贸业务或许是躺着也会赚钱的行业,自中国加入WTO以来进出口业务进入了发展的高速路,特别是出口业务成为了中国经济的三驾马车之一,国家从政策上一再放宽,对于外贸出口与退税业务宽进宽出,贸易类公司出现了一时之兴。业绩的不断增长同时会让行业从业人员忽视发展与改变的重要性。大型外贸公司的发展大多依托的是强大的资金平台与政企关系,但这种优势随着行业内的激烈竞争变得不再明显。在面临着客户议价能力不断提高的同时,政策的不断改革与创新也持续对航天科工(深圳)集团-外贸分公司传统业务的盈利模式产生冲击。面对当前宽进严出的政策管控风险、管理成本、犯错成本提高的局势,公司应顺应政策的发展趋势,明确发展改革的方向,以业务流程为切入点,通过总结历年公司外贸行业从业的问题与不足,沉淀出管理问题发生的结症所在并对症下药。希望本研究从业务流程再造的角度降低公司业务风险发生几率,同时兼顾提高业务流程效率。本研究使用SWOT分析法确定公司的适应发展策略、使用5W1H确定流程再造实施的人员架构与时间进度、使用波士顿矩阵分析法明确再造的标的业务、以BPR理论为指导详细制定流程再造细节。最终确认通过EPR系统建立新的业务流程,分阶段对公司现行业务数据与再造后业务数据进行比对探索流程再造的合理性,从而引导公司进行转型升级、不断优化现有业务流程。对整个集团公司以及其他外贸行业公司提供了借鉴样板,具有理论与实践价值。
[Abstract]:Before 2015, the traditional foreign trade business may be lying in a profitable industry. Since China's entry into WTO, the import and export business has entered the highway of development, especially the export business has become one of the three carriages of the Chinese economy. State policy has been relaxed again and again, for foreign trade exports and tax rebate business leniency, trade companies have a temporary interest. Growing performance will also allow industry practitioners to ignore the importance of development and change. The development of large foreign trade companies mostly depends on the strong capital platform and the relationship between government and enterprises, but this advantage becomes no longer apparent with the fierce competition in the industry. At the same time, the constant reform and innovation of the policy also impact on the profit model of traditional business of Aerospace Science and Technology (Shenzhen) Group and Foreign Trade Branch. In the face of the current situation of wide and strict policy management risks, management costs, and increased costs of making mistakes, companies should conform to the development trend of policies, make clear the direction of development and reform, and take business processes as the starting point. Through summing up the problems and shortcomings of the foreign trade industry of the company in the past years, the author precipitates the problem of management and puts forward the right remedy. It is hoped that this study can reduce the probability of business risk from the perspective of business process reengineering and improve the efficiency of business process. In this study, SWOT analysis method is used to determine the company's adaptive development strategy, 5W1H is used to determine the personnel structure and time progress of process reengineering implementation, and Boston matrix analysis method is used to determine the target business. Under the guidance of BPR theory, the details of process reengineering are elaborated. Finally confirm the establishment of a new business process through the EPR system, and compare the existing business data with the business data after reengineering to explore the rationality of process reengineering, so as to guide the company to transform and upgrade, and constantly optimize the existing business processes. For the whole group and other foreign trade companies to provide reference model, with theoretical and practical value.
【学位授予单位】：深圳大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F752.62

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