薪酬分配公平感对高星级酒店一线员工服务创新的影响：独立效应与交互效应

发布时间：2018-06-20 01:44

本文选题：服务创新 + 薪酬分配公平感　；参考：《华侨大学》2017年硕士论文

【摘要】：面对激烈竞争,创新是组织获胜的关键。高星级酒店由于产品具有特殊性,服务创新对其而言十分重要。一线员工在服务创新中发挥着重要作用,参与了从发现问题、产生创意、实施新构想等一系列过程。因此,重点在于如何提高其服务创新积极性。现有服务创新前因变量的研究主要基于三大视角:员工个体视角、组织环境(客观环境与心理环境)视角以及多变量交互视角。本研究在回顾服务创新研究三大视角相关文献的基础上,选择薪酬分配公平感变量作为组织环境(心理环境)变量,内在动机作为员工个体变量,问卷调研了泉州、厦门的414位一线员工,通过SPSS17.0软件对所获数据进行回归分析、优势分析,分别实证研究了薪酬分配公平感对服务创新影响的独立效应以及薪酬分配公平感、内在动机对服务创新影响的交互效应。得出以下主要结论:1.薪酬分配公平感对服务创新影响的独立效应检验结果表明:薪酬分配公平感对服务创新、创新构想产生、创新构想实施都有显著正向影响。结合优势分析结果发现,虽然内在动机对服务创新、创新构想产生、创新构想实施都有显著正向影响,但是薪酬分配公平感的积极作用不容忽视,尤其是在创新构想实施阶段,其激励作用更加明显。2.薪酬分配公平感与内在动机对服务创新影响的交互效应检验结果表明:当被解释变量为服务创新时,交互项回归系数为负(不显著);当被解释变量为创新构想产生时,交互项回归系数显著为负,这一实证结果也与“浪漫主义视角”观点不谋而合。当被解释变量为创新构想实施时,交互项回归系数为正(不显著),虽然这一实证结果没能验证研究假设,但这正表明了薪酬分配公平感的积极激励作用,有着理论的可解释性。按照“动机-工作循环匹配”理论,当员工产生了创新构想,外在激励能促进创新想法的实施。这一实证结果也与组织行为学中的“现实主义视角”观点一致。因此,文章建议酒店管理者一是完善薪酬管理,提高一线员工薪酬分配公平感。二是针对服务创新活动的多阶段性,树立一线员工服务创新的过程管理意识,在不同的阶段,采取不同的管理方式,以最大限度激发一线员工服务创新的灵感、促使创新构思落地施行。
[Abstract]:In the face of fierce competition, innovation is the key to the organization's victory. The service innovation is very important for the high star hotel because of the particularity of the product. The front line employees play an important role in the service innovation, participate in a series of processes from the discovery problem, the creation and the implementation of the new idea. The research on the variables of existing service innovation is mainly based on three perspectives: employee individual perspective, organizational environment (objective environment and psychological environment) perspective and multi variable interaction perspective. On the basis of reviewing the related literature in the three perspectives of service innovation research, this study selects the compensation equity sense variable as the organizational environment. As an employee individual variable, the questionnaire investigated 414 front-line employees in Quanzhou and Xiamen. Through the regression analysis of the data obtained by the SPSS17.0 software, the advantages of the compensation distribution fairness to the service innovation and the fair sense of salary distribution were studied. The main conclusions are as follows: 1. the test results of the independent effect of the equity sense of salary distribution on the impact of service innovation show that the equity sense of salary distribution has a significant positive impact on service innovation, innovation concept production and innovation concept implementation. The new concept has a significant positive impact on the implementation of the innovation concept, but the positive role of the sense of equity distribution can not be ignored. Especially in the stage of the implementation of the innovation concept, the incentive effect of the.2. salary distribution is more obvious. When innovating, the coefficient of reciprocal regression is negative (not significant); when the explanatory variable is created by the concept of innovation, the reciprocal regression coefficient is significantly negative, and this empirical result coincides with the "romantic perspective" view. When the explanatory variable is implemented by the innovation concept, the reciprocal regression coefficient is positive (not significant), although this empirical result is the result. It is not able to verify the research hypothesis, but this is the positive incentive effect of the sense of fairness in salary distribution, which has a theoretical interpretability. In accordance with the theory of "motivation work cycle matching", when employees produce innovative ideas, external incentives can promote the implementation of innovative ideas. This empirical result is also the "realistic perspective" in organizational behavior. Therefore, the article suggests that the hotel manager should improve the salary management and improve the fair sense of salary distribution for the front-line staff. Two, it aims at the multi-stage of the service innovation activities, sets up the process management consciousness of the service innovation of the front-line staff, and takes different management methods in different stages to maximize the service of the front-line staff. The inspiration of innovation makes the creative idea come to the ground.
【学位授予单位】：华侨大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.92;F719.2

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