T公司货运业务流程评价研究
发布时间：2018-07-13 16:33
【摘要】：关于企业流程的研究,众多国内外学者都投入大量心血,也收获了丰硕的成果,随着流程管理理论的提出,这方面的研究更是步入一个崭新的时期。流程管理是一个不断重复的过程,集认识、建立、运作、优化于一体,目前针对该循环中的认识流程阶段的研究并不多,本文正是着眼于认识流程这一阶段对流程进行评价的。本文首先梳理了流程评价的研究现状,经分析发现现有的流程评价研究在构建指标体系上较多的着眼于流程的整体,主要评判流程的全局运作效果是否与设立的目标相符。但企业流程并非是一尘不变的,目标会随企业的壮大逐渐转移,当流程评价结果没有达到既定标准时,无法追根溯源,找到影响结果的关键点,这也说明对现有流程评价的应用尚有不足。以解决该问题为目的,本文将研究视角深入到流程内部,找到关键控制点,建立一个循环来持续改善流程。本文通过对T公司货运业务流程现状的分析,根据关键控制点的概念和确认原则,确定业务联系及维护、揽件派送和回款三个子流程的关键控制点及控制环节,针对控制环节从业务执行、信息与沟通、监督三个维度构建评价指标体系,借鉴群决策理论、模糊数学和灰色理论提出运用GEM-灰色模糊评价法对流程加以评分,从结果分析可知T公司在信息与沟通方面做的相对较好,公司需保持现有优势的同时健全相关机制,业务执行和监督方面的得分较低,公司需增设检查关卡和防错措施并加强监督力度,保证流程的有效顺利执行。本文针对T公司货运业务流程构建的评价体系和提出的组合评价方法,一方面是对流程评价理论的进一步完善与扩充,对该理论的发展作一些推动;另一方面也为同行业货运业务流程评价工作的开展提出一个可供参考的模式。
[Abstract]:On the research of enterprise process, many scholars at home and abroad have invested a lot of effort and gained fruitful results. With the development of the theory of process management, the research on this aspect has stepped into a new period. Process management is a repeated process, which integrates knowledge, establishment, operation and optimization. At present, there are few researches on the cognitive process stage in this cycle. This paper focuses on the evaluation of the process in this stage. This paper firstly combs the current research situation of process evaluation, and finds that the existing process evaluation research focuses on the whole process in constructing index system, and mainly judges whether the overall operation effect of the process is consistent with the established goal. But the enterprise process is not the same, the goal will gradually transfer with the growth of the enterprise, when the process evaluation results do not reach the established standard, can not trace back to the source, find the key points that affect the results, This also shows that the application of the existing process evaluation is still inadequate. In order to solve this problem, this paper explores the perspective of the process, finds the critical control point, and establishes a cycle to continuously improve the process. Based on the analysis of the current situation of the freight business process of T Company, according to the concept and confirmation principle of the key control point, this paper determines the key control points and control links of the three sub-processes, namely, the business connection and maintenance, the delivery of goods and the payment back. According to the three dimensions of business execution, information and communication, supervision, the evaluation index system is constructed in the control link, and the evaluation index system is put forward by using the theory of group decision, fuzzy mathematics and grey theory to grade the process by using the method of GEM-grey fuzzy evaluation. From the analysis of the results, T Company is relatively good at information and communication, the company needs to maintain the existing advantages while improving the relevant mechanisms, business implementation and supervision of the score is low, The company needs to add check and error prevention measures and strengthen supervision to ensure the effective and smooth implementation of the process. Based on the evaluation system of T company freight business process and the combination evaluation method, on the one hand, it is to further improve and expand the theory of process evaluation, and to promote the development of the theory. On the other hand, it also provides a model for the evaluation of freight business process in the same industry.
【学位授予单位】：河北工业大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F752.6;F259.2
本文编号：2120052
[Abstract]:On the research of enterprise process, many scholars at home and abroad have invested a lot of effort and gained fruitful results. With the development of the theory of process management, the research on this aspect has stepped into a new period. Process management is a repeated process, which integrates knowledge, establishment, operation and optimization. At present, there are few researches on the cognitive process stage in this cycle. This paper focuses on the evaluation of the process in this stage. This paper firstly combs the current research situation of process evaluation, and finds that the existing process evaluation research focuses on the whole process in constructing index system, and mainly judges whether the overall operation effect of the process is consistent with the established goal. But the enterprise process is not the same, the goal will gradually transfer with the growth of the enterprise, when the process evaluation results do not reach the established standard, can not trace back to the source, find the key points that affect the results, This also shows that the application of the existing process evaluation is still inadequate. In order to solve this problem, this paper explores the perspective of the process, finds the critical control point, and establishes a cycle to continuously improve the process. Based on the analysis of the current situation of the freight business process of T Company, according to the concept and confirmation principle of the key control point, this paper determines the key control points and control links of the three sub-processes, namely, the business connection and maintenance, the delivery of goods and the payment back. According to the three dimensions of business execution, information and communication, supervision, the evaluation index system is constructed in the control link, and the evaluation index system is put forward by using the theory of group decision, fuzzy mathematics and grey theory to grade the process by using the method of GEM-grey fuzzy evaluation. From the analysis of the results, T Company is relatively good at information and communication, the company needs to maintain the existing advantages while improving the relevant mechanisms, business implementation and supervision of the score is low, The company needs to add check and error prevention measures and strengthen supervision to ensure the effective and smooth implementation of the process. Based on the evaluation system of T company freight business process and the combination evaluation method, on the one hand, it is to further improve and expand the theory of process evaluation, and to promote the development of the theory. On the other hand, it also provides a model for the evaluation of freight business process in the same industry.
【学位授予单位】：河北工业大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F752.6;F259.2
【参考文献】
中国硕士学位论文全文数据库 前1条
1 赵彩;快递企业服务质量测评模型及应用研究[D];长沙理工大学;2010年
，本文编号：2120052
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