X公司产品质量改进研究

发布时间：2018-08-03 12:05

【摘要】：近年来全球经济低迷,国内人工成本上涨导致制造业价格优势减弱。周边国家的发展也在挤压中国制造的生存空间。国内制造业正承受内外双重压力,发展举步维艰。国外快销品市场竞争激烈,消费者对产品质量和价格不断提出新要求。因此,要在全球贸易竞争中占领市场,如何降低成本、保证产品质量,成为出口制造企业亟待解决的问题。对制造型企业而言,质量成本是产品成本结构中一个不容忽视的重要因素。本文通过研究质量成本的文献资料,运用PDCA理论、结合实践对X公司的产品质量提出改进方案。在生产过程中,通过收集整理市场对产品质量的反馈数据、内部提炼关键质量控制点、试验验证等方法找到有效的解决方案。最终,提高客户满意度,提升企业的质量管理水平,并减少由于产品质量问题引起的一系列经济损失。运用到数据分析、FMEA分析,质量控制计划,帕雷托图、鱼骨图等方法,系统地分析出产生损失的主要原因,并针对这些原因制定改善措施、执行标准化,减少或杜绝再次犯错的机会。在后续监控阶段,制定了检查表和阶段性审核来监督改善措施的执行。在结尾阶段进行了结论总结并提出建议。本文的主要意义在于,通过X公司产品质量改进的案例,为中小型企业在生产活动的产品质量改进提供案例分析和理论支持,提升质量管理水平、控制不良质量成本,最终增强企业的综合竞争力。
[Abstract]:In recent years, the global economic downturn, domestic labor costs to increase the manufacturing price advantage weakened. The development of neighboring countries is also squeezing the living space made in China. Domestic manufacturing industry is under internal and external pressure, development is difficult. The foreign fast-selling products market competition is fierce, the consumer to the product quality and the price unceasingly puts forward the new request. Therefore, in order to occupy the market in the global trade competition, how to reduce the cost and ensure the quality of the products has become an urgent problem for the export manufacturing enterprises. For manufacturing enterprises, quality cost is an important factor that can not be ignored in product cost structure. In this paper, by studying the literature of quality cost, using PDCA theory and combining practice, the improvement scheme of X Company's product quality is put forward. In the process of production, effective solutions are found by collecting feedback data from market to product quality, refining key quality control points internally, and testing and verifying. Finally, improve customer satisfaction, improve enterprise quality management, and reduce a series of economic losses caused by product quality problems. Using the methods of FMEA analysis, quality control plan, Pareto chart, fish bone map, etc, the main causes of loss are analyzed systematically, and the improvement measures are made to these reasons, and the standardization is carried out. Reduce or eliminate the chance of making mistakes again. In the follow-up monitoring phase, checklists and periodic audits are developed to monitor the implementation of improvement measures. Conclusions are summarized and recommendations are made at the end stage. The main significance of this paper is to provide case analysis and theoretical support for the improvement of product quality in the production activities of small and medium-sized enterprises through the case of product quality improvement in X Company, to improve the level of quality management and to control the cost of poor quality. Finally, enhance the comprehensive competitiveness of enterprises.
【学位授予单位】：山东大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F273.2;F752.6

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