信息化实施下建筑企业业务流程评价及发展对策

发布时间：2018-05-09 15:16

本文选题：信息化实施 + 建筑企业　；参考：《华侨大学》2015年硕士论文

【摘要】：信息化建设是推动建筑业转变发展方式的重要基础。信息化系统的设计、开发、实施,又迫切要求建筑企业革新管控模式、梳理业务流程。但建筑企业业务流程、管理理念的落后严重制约着信息化的进程。本文在信息化实施的背景下,建立建筑企业的业务流程评价因子模型;分析对比不同模型中流程评价指标的重要性系数排名,得到流程评价的演进机理,指引建筑企业在信息化的进程中更好地梳理与优化流程,来提高企业的核心竞争力。论文结构如下:首先阐述信息化与流程的关系、信息化评价和业务流程评价指标的研究现状,论证不同类型建筑企业流程评价的通识性;识别信息化实施下建筑企业的业务流程评价和信息化评价的影响因素,设计了调查问卷;其次,分别建立工作班组级、部门级、跨部门级、企业级和产业链级等5个信息化发展阶段的因子分析模型,提炼主成分因子,计算24个流程评价指标的线性表达式和重要性系数排名;再次,分析24个指标的排名在5个信息化发展阶段阶段的演进路径,得出几个关键指标的演进机理,提出相应的演进对策及建议;最后将演进机理机理应用于F公司,指导F公司更好实现信息化阶段的跨越。研究结果表明:①信息化建设阶段从低级到高级,业务流程最重要的指标分别是:成本及效率维度、效率维度、协同维度、协同维度及执行满意度和客户满意度及协同维度;②信息化的实施,使得流程的执行越来越规范化、自动化、协同化和客户化;③企业引入信息技术时,应该注重效率、准确性和可执行的提高;企业多职能部门信息集成时,应该分配好各角色的工作内容及风险;企业实现内部信息集成时,应该重视企业的长期发展;实现产业链信息整合时,应注重流程客户满意度和流程价值的提高。建立的业务流程因子评价模型以及流程评价演进机理,能够帮助建筑企业解决流程瓶颈、提高运营效率,从而提高管理水平。同时,流程的梳理也能更好地促进建筑企业信息化的实施。
[Abstract]:Information construction is an important foundation to promote the development of construction industry. The design, development and implementation of the information system urgently require the construction enterprises to innovate the management and control mode and comb the business process. However, the backwardness of business process and management concept of construction enterprises seriously restricts the process of informatization. Under the background of information implementation, this paper establishes the business process evaluation factor model of the construction enterprise, analyzes and compares the rank of the importance coefficient of the process evaluation index in different models, and obtains the evolution mechanism of the process evaluation. Guide construction enterprises in the process of information better combing and optimizing the process to improve the core competitiveness of enterprises. The structure of the paper is as follows: firstly, the relationship between informatization and process, the research status of information evaluation and business process evaluation index, and the general knowledge of process evaluation of different types of construction enterprises are discussed. Identify the influencing factors of business process evaluation and informatization evaluation of construction enterprises under the implementation of information technology, and design a questionnaire. Secondly, set up work teams, departments and departments respectively. Factor analysis models of five informatization development stages, such as enterprise level and industry chain level, extract principal component factors, calculate the linear expression and importance coefficient rank of 24 process evaluation indexes. This paper analyzes the evolution paths of 24 indexes in five stages of informatization development, obtains the evolution mechanism of several key indicators, and puts forward the corresponding evolution countermeasures and suggestions. Finally, the evolution mechanism is applied to F Company. Guide F Company to better achieve the information stage of leapfrogging. The results show that the most important indexes of business process are cost and efficiency dimension, efficiency dimension, cooperation dimension, cooperation dimension and execution satisfaction dimension and customer satisfaction and cooperation dimension. (2) the implementation of information technology makes the execution of process more and more standardized, automated, collaborative and customizable. When enterprises introduce information technology, they should pay attention to the improvement of efficiency, accuracy and executable. The contents and risks of each role should be assigned well; the long-term development of the enterprise should be emphasized when the enterprise realizes the internal information integration; the process customer satisfaction degree and the process value should be improved when realizing the information integration of the industry chain. The business process factor evaluation model and the evolution mechanism of the process evaluation can help the construction enterprises solve the bottleneck of the process, improve the operation efficiency and improve the management level. At the same time, the process of combing can also better promote the implementation of information construction enterprises.
【学位授予单位】：华侨大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F426.92

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