重庆市公租房物业管理满意度研究

发布时间：2018-04-03 09:32

本文选题：公租房　切入点：物业管理　出处：《重庆大学》2014年硕士论文

【摘要】：1998年开始我国便提出了解决低收入人群的保障性住房建设措施，经过十几年的发展，保障性住房已成为目前住房体系中不可或缺的组成部分。随着国内房地产市场和社会经济的高速发展，保障性住房体系也不断调整，形成了目前由经济适用房、限价房和公共租赁房等构成的保障性住房体系。回顾香港房地产市场的发展历程，同时结合我国内地城镇住房的发展和现状，不难发现国内城镇住房结构最终会形成商品性住房和保障性住房并行的双轨制局面，，而保障性住房在未来将会彰显出越来越重要的作用。近年来，公租房已成为保障性住房的重要组成部分。重庆市自2010年来，已有大批公租房建成并投入使用，随着租户的入住其物业管理和使用后评价的重要性逐渐凸显。但目前国内现有的住房物业管理条例都是针对商品住房，并无涉及公租房，而公租房和商品房在居住人群、住房性质、小区规模等特性的差异导致现有的物业管理条例并不一定适用。因此，通过对公租房物业管理满意度的研究为其管理条例的制定提高参考，以促进公租房运行机制的良性发展。基于此，本文梳理了国内外相关文献的研究现状，结合重庆市公租房的具体情况，构建了公租房物业管理满意度测评体系。根据该测评体系设计公租房物业管理满意度调查问卷，从清洁绿化、管理、维修服务、车辆管理、价格感知、物业管理满意、租户抱怨和租户忠诚度八个方面了解公租房的物业管理情况。同时对重庆市公租房小区进行实地调研，收集、整理调研问卷，运用SPSS数据分析软件对样本数据进行有效性检验。根据整理的调研数据，测算重庆市公租房物业管理满意度指数。数据结果显示重庆市公租物业管理的总体满意度为基本满意，各分项指标测评中，最高评分为68.64，最低评分为57.21，说明公租房租户对其物业管理的满意度并不高，公租房管理中心、物管公司都要较多的工作需要改进。本文通过对公租房物业管理相关因素进行梳理和分析，并对其进行实证研究，根据调研结果为重庆市公租房物业管理质量的提高提供建议。
[Abstract]:In 1998 China began to put forward the guarantee to solve the low-income housing construction measures, after ten years of development, affordable housing has become the indispensable part of the housing system. With the rapid development of the domestic real estate market and the social economy, affordable housing system has been adjusted by the formation of the current economic applicable real, capped-price housing and public rental housing and affordable housing system. A review of the development of the real estate market in Hongkong, combined with the status quo and development of China's mainland urban housing, it is not difficult to find domestic urban housing structure will eventually form a two-tier situation of commercial housing and affordable housing and affordable housing in parallel. In the future will show more and more important role.
In recent years, public housing has become an important part of affordable housing. The city of Chongqing since 2010, has a large number of public rental housing is built and put into use, with the importance of tenant occupancy and the use of their property management post evaluation gradually. But the existing domestic housing property management regulations are based on the commodity housing, do not involve public rental housing, public rental housing and living in the crowd, the housing property, small size and other characteristics of the differences lead to the existing property management regulations does not necessarily apply. Therefore, the research on public rental property management satisfaction for the development of regulations to improve reference, to promote the sound development of the operating mechanism of public rental housing.
Based on this, this paper reviews the research status of related literature at home and abroad, combined with the specific situation of Chongqing city public rental construction, public rental property management satisfaction evaluation system. According to the evaluation system design of public rental property management satisfaction questionnaire, from the clean and green, management, maintenance services, vehicle management, price perception, property management with the eight aspects of the tenants and tenants complained about loyalty property management of public rental housing. At the same time, Chongqing city public housing area to conduct field research, collect, collate the survey questionnaire, analysis software testing the effectiveness of sample data using the SPSS data.
According to the survey data, estimates of public rental housing in Chongqing property management satisfaction index. The results show that the overall satisfaction of Chongqing city public rental property management as the basic satisfaction indices of evaluation, the highest score was 68.64, the lowest score was 57.21, that of public rental rent households on the property management of public rental housing satisfaction is not high. Management center, Wuguan companies have more work needs to be improved. In this paper, through the review and analysis of related factors on public rental property management, and carries on the empirical research, according to the results of the investigation for Chongqing city public rental housing property management to improve the quality of the suggestions.

【学位授予单位】：重庆大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F299.233.47

【参考文献】