某物流企业信息系统绩效评价的研究

发布时间：2018-06-19 21:22

本文选题：绩效评价 + 信息系统　；参考：《华南理工大学》2014年硕士论文

【摘要】：当今，随着业务需求的快速变化和信息技术的不断发展，物流企业对IT的投入越来越多，而IT的投入究竟带来了什么价值呢？如何客观的评价其价值呢？由于我国信息系统绩效评价还处于起步阶段，大部分的物流企业对于IT的评价是以直接效益为评价目标，缺乏一套科学客观的评价体系，在这种情况下，针对某物流企业建立一套科学的信息系统绩效评价体系，对我国物流行业的发展具有重要意义。因此，本文首先利用文献法研究国内外信息系统绩效评价的现状及不足，在此基础上对比国内外常用信息系统绩效评价模型的优缺点，选取适合本文研究的绩效模型即平衡计分卡模型，接着结合物流行业的环境、企业的战略目标、信息化规划目标的实际情况对评价模型的体系特征进行分析，从IT价值贡献度、内部客户满意度、IT内部流程、IT创新和发展四个层面构建一套针对某物流企业的绩效评价通用体系，并利用层次分析法确定指标的各权重，结合模糊综合评价法进行综合评价。最后以ZWGD公司为例进行实证研究。本文主要研究成果：(1)针对某物流企业，构建了一套信息系统绩效评价通用指标体系，并采用层次分析法，准确确定各指标的权重；采用模糊综合评价法，科学合理地确定结果。(2)ZWGD公司JX信息系统的实证研究表明，本文的应用方法是可行的。(3)对评价结果进行分析描述并提出改善建议。结果表明，此套体系和方法，，具有很强的实践性和操作性，也可为其他企业信息系统绩效评价提供思路。
[Abstract]:Nowadays, with the rapid change of business demand and the continuous development of information technology, logistics enterprises are investing more and more in IT, and what value does IT investment bring? How to evaluate its value objectively? Because the performance evaluation of information system in our country is still in its infancy, most logistics enterprises take direct benefit as the evaluation target, and lack a set of scientific and objective evaluation system, in this case, It is of great significance for the development of logistics industry to establish a set of scientific information system performance evaluation system for a logistics enterprise. Therefore, this paper first uses the literature method to study the present situation and the insufficiency of the information system performance evaluation at home and abroad, and then compares the advantages and disadvantages of the common information system performance evaluation models at home and abroad. This paper selects the performance model that is the balanced Scorecard model which is suitable for the research in this paper, then analyzes the system characteristics of the evaluation model by combining the environment of logistics industry, the strategic objectives of enterprises and the actual situation of information planning objectives, and analyzes the contribution of IT value to the evaluation model. Internal customer satisfaction and IT internal process innovation and development four levels to build a general performance evaluation system for a logistics enterprise, and use AHP to determine the weights of indicators, combined with fuzzy comprehensive evaluation method for comprehensive evaluation. Finally, take ZWGD company as an example to carry on the empirical research. The main research result of this paper is: (1) aiming at a logistics enterprise, a set of general index system of information system performance evaluation is constructed, and the weight of each index is accurately determined by analytic hierarchy process (AHP), and the fuzzy comprehensive evaluation method is adopted. The empirical study on JX information system of ZWGD company shows that the application method of this paper is feasible. It is feasible to analyze and describe the evaluation results and put forward some suggestions for improvement. The results show that the system and method have strong practicability and maneuverability, and can also provide ideas for performance evaluation of other enterprise information systems.
【学位授予单位】：华南理工大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F259.23;F270.7;F224

【参考文献】