抚顺市服务型工商建设研究

发布时间：2019-05-24 17:32

【摘要】：在市场经济条件下，服务型工商管理对规范政府行为，促进地方政府经济又好又快发展，完善抚顺市工商系统的服务执法能力都有着十分重要的意义。基于抚顺市在振兴发展东北老工业基地的过程中，对于东北区域乃至于全国都具有优秀的模范作用和影响价值，本文选取抚顺市的服务型工商管理作为研究对象，深入了解抚顺市工商管理的现状，分析构建抚顺市服务型工商管理存在问题的成因，有助于促进服务型工商管理工作的公平公正。本文通过分析抚顺市服务型工商管理建设问题的研究，利用比较成熟的新公共服务理论框架找到适合抚顺服务型工商的未来道路，保证行政执法机关和执法者始终牢记为民服务的理念，努力提升自我素质，，推动抚顺服务型工商体制的规范。工商行政管理作为国家主管市场监督管理和行政执法的职能部门，其工作与国家普通公民的生活息息相关，全体公民作为消费者，其消费权益的维护有赖于工商行政管理部门的消费者权益保护职能的正常发挥，公民作为创业者其市场交易行为和市场竞争行为也有赖于工商行政管理部门的市场监管职能和行政执法职能的正常发挥，但是，长期的统治型政府部门运营模式，使工商管理部门的执政理念、工作目标、工作程序和方法等都不能适应新市场经济时代的服务要求，要切实建立起符合社会主义市场经济需要的服务型工商，必须完善服务型政府的理论体系，发掘服务型政府的深刻内涵，在理论指导的前提下，通过实践寻找服务型政府部门建设的正确途径。本文共分为四个部门。第一部分对论文中提到的“工商管理”和“服务”等主要概念进行了充分说明，同时对新公共服务理论进一步的提出和基本内容做了详细阐述，它是一种基于公共利益和公民权的公共服务。本文第二部分以调查问卷满意度评价的形式和方法，具体问题具体分析，利用准确的数据总结出抚顺市服务型工商管理建设中仍旧存在的问题，继而对仍旧存在的问题加以分析，并对问题产生的原因进行了探讨。众所周知，服务型工商管理的构建对抚顺市服务型工商管理的行政改革来说是一个难得的机遇，同时也是一种存在着诸多阻力的挑战。本文第三部分运用新公共服务理论的基本内容对抚顺市服务型工商行政管理建设中存在的问题一一进行了探讨，并依据上述的理论框架找出相应的管理、服务、责任、人才等相关对应方面的原因。本文第四部分指出构建抚顺市服务型工商管理需采取的对策，明确服务型工商管理观念、确立服务型管理机制、健全问责制度、完善人才培养制度等。
[Abstract]:Under the condition of market economy, service-oriented business administration is of great significance to standardize government behavior, promote the good and rapid development of local government economy, and improve the service law enforcement ability of Fushun industrial and commercial system. Based on the fact that Fushun City has excellent model role and influence value for Northeast China and even the whole country in the process of revitalizing and developing the old industrial base in Northeast China, this paper selects Fushun Service Business Administration as the research object. It is helpful to promote the fairness and justice of service-oriented business administration by deeply understanding the present situation of Fushun business administration and analyzing the causes of the problems existing in the construction of service-oriented business administration in Fushun city. Based on the analysis of the construction of service-oriented business administration in Fushun City, this paper finds a suitable future way for Fushun service-oriented industry and commerce by using the more mature theoretical framework of new public service. To ensure that administrative law enforcement agencies and law enforcers always bear in mind the concept of serving the people, strive to improve their self-quality, and promote the norms of Fushun service-oriented industrial and commercial system. As the functional department of the state in charge of market supervision and management and administrative law enforcement, the work of industrial and commercial administration is closely related to the life of ordinary citizens of the country, and all citizens are consumers. The maintenance of its consumer rights and interests depends on the normal play of the consumer rights and interests protection function of the administrative department for industry and commerce. As entrepreneurs, their market transaction behavior and market competition behavior also depend on the normal play of the market supervision function and administrative law enforcement function of the administrative department for industry and commerce. However, the long-term operation mode of the dominant government department. So that the ruling concept, work objectives, working procedures and methods of the industrial and commercial administration departments can not meet the service requirements of the new market economy era, and it is necessary to earnestly establish a service-oriented industry and commerce that meets the needs of the socialist market economy. We must perfect the theoretical system of service-oriented government, explore the profound connotation of service-oriented government, and find the correct way to construct service-oriented government department through practice under the premise of theoretical guidance. This paper is divided into four departments. In the first part, the main concepts of "business administration" and "service" mentioned in the paper are fully explained, and the new public service theory is further put forward and the basic contents are expounded in detail. It is a kind of public service based on public interest and citizenship. In the second part of this paper, based on the form and method of questionnaire satisfaction evaluation, the specific problems are analyzed concretely, and the problems still existing in the construction of service-oriented business administration in Fushun City are summarized by using accurate data. Then the existing problems are analyzed, and the causes of the problems are discussed. As we all know, the construction of service-oriented business administration is a rare opportunity for the administrative reform of service-oriented business administration in Fushun City, and it is also a challenge with many obstacles. The third part of this paper discusses the problems existing in the construction of service-oriented industrial and commercial administration in Fushun City by using the basic contents of the new public service theory, and finds out the corresponding management, service and responsibility according to the above theoretical framework. Talent and other related corresponding reasons. The fourth part of this paper points out the countermeasures to be taken in the construction of service-oriented business administration in Fushun City, clarifies the concept of service-oriented industry and commerce administration, establishes the service-oriented management mechanism, perfects the accountability system, perfects the talent training system and so on.
【学位授予单位】：辽宁大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F203.9

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