高速铁路客运组织培训知识网络模型与应用系统框架研究

发布时间：2018-03-23 20:04

本文选题：客运组织　切入点：培训　出处：《北京交通大学》2012年硕士论文

【摘要】：面对竞争激烈的旅客运输市场,高速铁路的建设与发展使我国铁路行业的核心竞争力得到了迅速提升,但要全面提高客运服务质量,必须进一步加强客运组织工作和人员素质培养,因为既有铁路锻炼出来的人才队伍素质很难满足高速铁路新技术、新设备、新标准的要求。培训是提升技能的重要方法,但我国高速铁路尚未形成一套完整的客运组织培训体系。如何高效的组织培训知识,建立标准化的培训知识体系,指导培训系统的研究开发,实现无差别,快速常态化的培训,全面提高从业人员的专业素质,已成为铁路部门急待解决的问题。本文针对新形势下我国高速铁路培训设施和培训系统相对落后的现状,对高速铁路客运组织培训中知识组织、知识培训计划、培训系统结构设计等问题进行了研究与探索,主要内容如下： 1、根据高速铁路客运组织的主要内容与特点,进行了新形势下我国高速铁路客运组织培训的需求分析。 2、应用岗位胜任力理论,对高速铁路客运组织主要工作岗位职责和作业流程进行了系统分析。建立了客运组织主要岗位胜任力模型和胜任力评价体系,得出影响岗位胜任力的主要因素,在此基础上建立了基于胜任力的培训知识体系。 3、在客运组织知识体系分析的基础上,根据知识之间的关联关系,应用网络理论与方法进行知识组织研究。为满足培训系统自主性和智能化要求,运用广度优先搜索算法对岗位知识抽取问题进行了研究,采用改进加权拓扑排序算法对知识培训计划的制定方法进行了研究。 4、结合目前高速铁路知识培训系统的现状和知识组织要求,进行了培训系统的框架设计,包括系统设计目标、功能模块、系统流程、整体框架和数据库设计,可以支持后续相应软件的开发。本文对我国高速铁路客运组织培训系统的研究进行了一些有益的尝试和探索,希望所得结论对实现岗位知识培训的智能化有参考作用,能为全国高速铁路客运组织系统的人才培训提供借鉴。
[Abstract]:In the face of the fierce competition in the passenger transport market, the construction and development of high-speed railway has rapidly promoted the core competitiveness of the railway industry in China, but it is necessary to improve the quality of passenger transport services in an all-round way. It is necessary to further strengthen the work of passenger transport organization and the training of personnel quality, because the quality of the personnel trained by the existing railways is very difficult to meet the requirements of new technologies, new equipment, and new standards for high-speed railway. Training is an important method for upgrading skills. However, China's high-speed railway has not yet formed a complete training system for passenger transport. How to efficiently organize training knowledge, establish standardized training knowledge system, guide the research and development of training system, and realize the training of no difference and fast normalization. It has become an urgent problem for railway departments to improve the professional quality of employees in an all-round way. In view of the fact that the training facilities and training system of high-speed railway in China are relatively backward under the new situation, the knowledge organization in high-speed railway passenger transport organization training is introduced in this paper. Knowledge training plan, training system structure design and other issues are studied and explored. The main contents are as follows:. 1. According to the main contents and characteristics of the high speed railway passenger transport organization, this paper analyzes the demand of the high speed railway passenger transport organization training in our country under the new situation. 2. Applying post competence theory, this paper systematically analyzes the main post responsibility and operation flow of high speed railway passenger transport organization, and establishes the competency model and competency evaluation system of passenger transport organization. The main factors influencing post competence are obtained, and the training knowledge system based on competency is established. 3. Based on the analysis of the knowledge system of passenger transport organization, the network theory and method are applied to study the knowledge organization according to the relationship between the knowledge. In order to meet the requirements of autonomy and intelligence of the training system, The problem of job knowledge extraction is studied by using breadth-first search algorithm, and the method of making knowledge training plan is studied by using the improved weighted topological sorting algorithm. 4. According to the current situation of high-speed railway knowledge training system and the requirement of knowledge organization, the frame design of the training system is carried out, including the system design goal, the function module, the system flow, the whole frame and the database design. Can support the subsequent development of the corresponding software. In this paper, some useful attempts and explorations have been made on the research of the training system of passenger transport organization of high-speed railway in China, and the conclusions can be used as reference to realize the intelligentization of post knowledge training. It can provide reference for the personnel training of the national high-speed railway passenger transport organization system.
【学位授予单位】：北京交通大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：U293.1

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