武汉新港港口物流服务质量评价研究

发布时间：2018-03-25 21:04

本文选题：武汉新港　切入点：服务质量　出处：《武汉理工大学》2013年硕士论文

【摘要】：在武汉市“十二五”规划中明确指出,武汉新港作为长江流域重要的航运枢纽,承担着国家“中部崛起”的重任。而在世界经济的一体化和全球化的推进下,港口间的竞争日益激烈,各个港口都在努力提升自身竞争力,其中港口物流服务质量成为人们关注的焦点。但现有的研究多从政策的定性层面关注港口物流服务质量的提升,缺乏事实有力的数据支撑,所以定量客观的数据支撑是评价港口现状的关键,从而找出突破口,提升港口物流服务质量。本文以定性和定量相结合的方法—云模型,对武汉新港港口物流服务质量进行了评价。通过分析港口物流服务质量影响因素和总结已有的港口物流服务质量文献的基础上,建立了评价指标体系,利用云模型对指标体系进行评价时能充分体现出客观性。在确定指标权重的时候,本文使用了云模型改进层次分析法。用云模型改进了判断矩阵标度,这样能充分体现定性语言的随机性和模糊性,能比较大的体现客观性。在使用专家打分法进行问卷调查后,本文使用了双约束法处理了数据,这样在使用云模型时计算更加准确,主观性比较低,为后面结果的分析提供了依据。在结果分析时,本文充分的利用了云模型参数的意义,根据各个云参数所反映内容,对比了各个指标,对总体评价做出了分析,最后提出了一些浅薄的建议。
[Abstract]:In the 12th Five-Year Plan of Wuhan City, it was clearly pointed out that as an important shipping hub in the Yangtze River Basin, Wuhan Xingang is shouldering the important task of "the rise of the central part" of the country. However, with the integration of the world economy and the promotion of globalization, The competition between ports is becoming increasingly fierce, each port is trying to improve its competitiveness, among which the quality of port logistics service has become the focus of attention. However, the existing researches focus on the improvement of port logistics service quality from the qualitative aspects of policy. The lack of factual data support, so quantitative and objective data support is the key to evaluate the port status, so as to find a breakthrough to improve the port logistics service quality. In this paper, the quality of port logistics service in the new port of Wuhan is evaluated by using the cloud model, which combines qualitative and quantitative methods. Based on the analysis of the factors affecting the service quality of port logistics and the summary of the existing literature on the quality of port logistics service, The evaluation index system is established, and the objectivity can be fully reflected when using cloud model to evaluate the index system. In determining the index weight, this paper uses the cloud model to improve the analytic hierarchy process and the cloud model to improve the scale of judgment matrix, which can fully reflect the randomness and fuzziness of qualitative language, and can reflect more objectivity. After using the expert scoring method to carry out the questionnaire survey, this paper uses the double constraint method to deal with the data, which is more accurate and less subjective when using the cloud model, which provides the basis for the analysis of the later results. In the analysis of the results, this paper makes full use of the meaning of the cloud model parameters, according to the content of each cloud parameter, compares each index, makes an analysis of the overall evaluation, and finally puts forward some shallow suggestions.
【学位授予单位】：武汉理工大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F259.27;F552.7

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