KY高速公路收费员绩效考核研究

发布时间：2018-03-27 07:33

本文选题：绩效考核　切入点：KPI　出处：《广东财经大学》2017年硕士论文

【摘要】：在市场经济条件下,企业的竞争在很大程度上取决于人才的竞争。绩效考核作为企业人才考评的重要组成部分,是企业提高人才工作积极性、职位晋升、福利薪酬的重要依据,更是企业留住人才,提高企业核心竞争力及促进企业长足发展的重要保障。目前我国正在推进及深化国有企业改革,作为公益性国有企业的高速公路而言,对高速公路企业的管理及人才储备有了更高标准的要求。而纵观高速公路行业普遍存在收费员工离职率高的问题,考核机制不合理与此不无关系。本文主要立足于KY高速公路有限公司,通过开展实地调查、个别访谈和集体访谈及利用相关绩效考核工具分析等方式,深入剖析了KY高速公路有限公司目前公司收费员的绩效考核现状。发现其中收费员绩效考核方面重惩罚而缺少相应的奖励机制,未能全面评价收费员对企业的贡献及无法有效提高员工工作积极性等问题。上述问题给KY高速公路有限公司带来较大的负面影响,基于此,对收费员绩效考核方案急需改进与完善就显得非常重要。本文以国内外相关绩效考核的研究和理论为基础,从收费员岗位特点着手,基于考核与员工的工资奖金福利挂勾、与全面评价员工作能力挂勾、与提高员工工作积极性挂勾的设计思路。利用绩效考核理论的相关工具重新设计KY高速公路有限公司的绩效考核体系,形成一套与KY高速公路公司战略目标相匹配的收费员绩效考核新方案。为了保证收费员工绩效考核方案的顺利实施并达到预期效果,采取了必要的措施及方法保证方案能得到顺利实施,以期达到优化改进收费员绩效考核的目的。本研究所建立的收费员工绩效考评体系已经在KY高速公路有限公司实施,实践证明,该考评体系能够比较科学、全面地考核收费员工的工作能力及对企业的贡献水平,充分激发及调动收费员工的工作积极性及工作热情,为KY高速公路公司的壮大发展提供强而有力的保证,推动KY高速公路公司迈上新台阶。
[Abstract]:Under the condition of market economy, the competition of enterprises depends on the competition of talents to a great extent. As an important part of the evaluation of talents in enterprises, performance appraisal is an important basis for enterprises to improve the enthusiasm of talents, the promotion of positions and the compensation of welfare. It is also an important guarantee for enterprises to retain talents, improve their core competitiveness and promote the rapid development of enterprises. At present, China is promoting and deepening the reform of state-owned enterprises, as the highway of public welfare state-owned enterprises. There is a higher standard for the management and talent reserve of expressway enterprises. However, throughout the expressway industry, there is generally a problem of high turnover rates of toll workers. This paper is mainly based on the KY Expressway Co., Ltd., through field investigation, individual interviews and group interviews, as well as the use of relevant performance assessment tools analysis, etc. This paper deeply analyzes the current situation of performance appraisal of toll collector in KY Expressway Co., Ltd. It is found that the performance appraisal of toll collector is heavy punishment and lack of corresponding reward mechanism. Unable to evaluate the contribution of toll collectors to the enterprise and to improve the enthusiasm of employees effectively. The above problems have a great negative impact on KY Expressway Co., Ltd., based on this, It is very important to improve and perfect the performance appraisal scheme of toll collector. Based on the research and theory of relevant performance appraisal at home and abroad, this paper starts with the characteristics of the payer's position, and links the examination with the salary, bonus and welfare of the staff. With the overall evaluation of the ability to work, and improve the enthusiasm of employees linked to the design ideas. Using the performance appraisal theory of related tools to redesign the performance appraisal system of KY Expressway Co., Ltd. In order to ensure the smooth implementation of the performance appraisal scheme for toll collection employees and achieve the desired results, a new performance appraisal scheme for toll collectors is formed, which matches the strategic objectives of KY Expressway Company. The necessary measures and methods are taken to ensure that the scheme can be carried out smoothly in order to optimize and improve the performance evaluation of toll collectors. The performance appraisal system of toll staff established in this research has been implemented in KY Expressway Co., Ltd. It has been proved that the evaluation system can assess the working ability of the fee-paying staff and the level of contribution to the enterprise in a more scientific and comprehensive way, and fully stimulate and mobilize the enthusiasm and enthusiasm of the fee-paying staff. To provide strong and powerful guarantee for the development of KY Expressway Company, and push KY Expressway Company to a new level.
【学位授予单位】：广东财经大学
【学位级别】：硕士
【学位授予年份】：2017
【分类号】：F272.92;F542.6

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