国内民航旅客行李运输优化研究

发布时间：2018-03-29 11:50

本文选题：行李运输　切入点：流程　出处：《华中科技大学》2013年硕士论文

【摘要】：随着国内民航运输市场的快速发展，机场进出港旅客数量不断增加，要求机场能够给旅客提供更加高效快捷的进港、离港服务，如何对行李处理系统流程进行优化，对客运机场而言是提高整体运作效率的重要途径。行李处理系统是大型机场中最重要的系统之一，是机场正常运营的重要保障，在满足业务功能的前提下，其稳定、可靠、高效的运行对于机场正常运营起着至关重要的作用。本文介绍了对大型机场行李处理系统流程的一些研究成果。论文尝试从旅客行李运输流程进行分析：首先简要分析旅客行李运输在提高民航运输质量和旅客满意度中的重要意义，提出了本文的研究目的和意义，以及研究内容和思路。接着介绍了国内外流程优化理论研究基础和现状，以及在机场旅客行李运输方面的研究。在此基础上，对当前国内民航旅客行李运输现状和流程，根据IATA、民航总局制定的民航服务业相关标准及现代航空行李运输的衡量指标对运行效果进行分析，结合对流程优化理论的研究和应用，进行航站楼内旅客的行李流程优化研究。文章介绍了行李处理系统的各个子系统及其功能，，并通过分析归纳出目前机场旅客行李运行中的主要问题，主要是：环节上存在问题、行李处理系统的人工智能化程度不高、信息不通畅和中转业务不发达。最终，围绕行李托运环节、行李装机环节、行李抵港环节、建立信息共享平台、引进第三方行李处理系统五个方面，提出对现有流程的改进和优化方案，以及对未来民航旅客行李运输的展望，实现对国内民航行李运输流程的优化。
[Abstract]:With the rapid development of the domestic civil aviation transportation market, the number of inbound and outbound passengers in and out of the airport continues to increase. The airport is required to provide passengers with more efficient and efficient inbound and outbound services. How to optimize the process of the baggage handling system, Baggage handling system is one of the most important systems in large airports, and it is an important guarantee for the normal operation of airports. On the premise of satisfying the business functions, the baggage handling system is stable and reliable. Efficient operation plays an important role in the normal operation of airports. This paper introduces some research results of baggage handling system in large airports. This paper attempts to analyze the process of passenger baggage transportation: firstly, it briefly analyzes the significance of passenger baggage transportation in improving the quality of civil aviation transportation and passenger satisfaction, and puts forward the purpose and significance of this paper. Then it introduces the theoretical research basis and present situation of domestic and foreign flow optimization, and the research on passenger baggage transportation at airport. On this basis, the current domestic civil aviation passenger baggage transport status and process are introduced. According to IATA-CAAC related standards of civil aviation service industry and modern air baggage transportation measurement index to analyze the operation effect, combined with the research and application of flow optimization theory, The paper introduces each subsystem of baggage processing system and its functions, and summarizes the main problems in the airport passenger baggage operation by analyzing and summarizing the main problems, mainly: problems exist in the links, The degree of artificial intelligence of the baggage processing system is not high, the information is not smooth and the transit business is not developed. Finally, the information sharing platform is established around the baggage check link, the baggage loading link, the baggage arrival link, and the baggage arrival link. This paper introduces five aspects of the third party baggage handling system, and puts forward the improvement and optimization scheme of the existing process, as well as the prospect of the future passenger baggage transportation of civil aviation, so as to realize the optimization of the domestic civil aviation baggage transportation process.
【学位授予单位】：华中科技大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F562.6

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