KY公司管理人员离职管理研究

发布时间：2018-06-12 02:15

本文选题：铁路 + 国有企业　；参考：《华南理工大学》2012年硕士论文

【摘要】：铁路是国有企业特点保存相当完好的大企业，其管理体制、运营方式、经营管理还深受计划经济时代的影响。作为铁路一个基层旅客运输窗口单位，KY公司负责旅客运输服务工作，用工形式包括全民合同制职工、劳务派遣工、劳务输入员工等，全民合同制职工中，又分为干部和工人，干部即管理人员的角色，其员工队伍结构和企业文化特点，都具有浓厚的“铁路”色彩，可以说是大铁路的一个小缩影，具有一定的代表性。近几年管理人员离职数量有所上升，并且职务级别越来越高、学历越来越高、辞职的也越来越多，给公司离职管理提出了更加严峻的挑战。本文首先经过介绍了KY公司的背景、管理结构和管理人员队伍情况，分析了2008年至2011年管理人员离职出现的新的特点，说明离职管理的必要性和紧迫性。然后经过对部分管理人员进行访谈，，总结可能导致管理人员离职的原因。再根据访谈结果，设计调查问卷，深入分析工作满意度、企业文化、心理契约、组织承诺等与离职的关系。本文利用SPSS17.0软件，对有效的155份问卷进行数据分析。首先采用相关分析方法对问卷项目进行区分度分析，其次对量表进行效度和信度分析，第三对量表进行相关性分析，第四对不同个体特征的差异性进行分析，最后做的是回归分析，从而掌握了KY公司管理人员队伍现实状况。通过对问卷结果的分析，结合KY公司实际情况和问卷开放问题的结果，对KY公司降低管理人员离职倾向、提高工作满意度提出了几点改进建议。一是提高管理人员工作满意度；二是加强企业文化建设；三是重视管理人员人才队伍的梯度建设。
[Abstract]:Railway is a large enterprise whose characteristics are well preserved. Its management system, operation mode and management are also deeply influenced by the planned economy era. As a grass-roots railway passenger transport window unit, KY Company is responsible for passenger transport services. The employment forms include the contract workers of the whole people, the labor dispatch workers, the labor importation workers, etc. Among the staff and workers under the contract system of the whole people, they are also divided into cadres and workers. The role of cadres, that is, managers, the structure of the staff and the characteristics of the enterprise culture, all have a strong "railway" color, can be said to be a small epitome of the large railway, with a certain degree of representativeness. In recent years, the number of managers leaving their jobs has increased, and the level of positions is getting higher and higher, higher and higher academic qualifications, more and more resignations, which has posed a more serious challenge to the company's turnover management. First of all, this paper introduces the background of KY Company. This paper analyzes the new features of management staff separation from 2008 to 2011, and explains the necessity and urgency of separation management. Then some managers are interviewed to summarize the reasons that may lead to the departure of managers. Based on the results of the interview, a questionnaire was designed to analyze the relationship between job satisfaction, corporate culture, psychological contract, organizational commitment and turnover. The data of 155 valid questionnaires were analyzed by SPSS 17.0 software. First, the questionnaire items were analyzed by correlation analysis, then the validity and reliability of the scale were analyzed, the third was the correlation analysis of the scale, and the fourth was the analysis of the differences of individual characteristics. Finally, the regression analysis is made to grasp the actual situation of the management team of KY Company. Through the analysis of the results of the questionnaire, combined with the actual situation of KY Company and the results of the open questions, the author reduces the turnover intention of the management staff in KY Company. Some suggestions for improving job satisfaction are put forward. First, to improve the job satisfaction of managers; second, to strengthen the construction of corporate culture; third, to attach importance to the gradient construction of managerial personnel.
【学位授予单位】：华南理工大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F272.92;F532

【参考文献】