六西格玛方法在盐田港业务流程改进中的应用研究
发布时间：2018-07-24 12:00
【摘要】：随着时代的发展和市场竞争的加剧,我国港口行业面临着一个严峻的竞争环境。而我国大多数港口在业务流程上存在很多问题,导致工作效率低下,企业成本浪费等等。而六西格玛管理方法对业务流程改进方面有着显著的效果,六西格玛管理方法的诞生,正是为了消除企业业务流程中存在的缺陷。六西格玛管理能够规范企业的工作环境,构筑码头服务品质,减少不必要的工作环节,提升港口自身形象,提高员工素质。 本文详细介绍了业务流程改进及六西格玛管理方法的相关理论,并且描述了六西格玛管理方法的具体实施和DMAIC (D定义,M测量,A分析,I改进,C控制)的思路。本文引入盐田国际集装箱码头的案例,作为六西格玛项目实施的参考案例。盐田港身为世界大型单港码头之一,对六西格玛在港口业务流程优化的推广中具有重要的参考价值。在六西格玛的实施过程中,我们需要严格按照DMAIC的流程进行业务流程改善。其次,六西格玛的实施不是一蹴而就的,而且需要通过严格的考量和控制,因次我们也对盐田港实施六西格玛项目进行了可行性分析。本文通过一个实际案例——暂收归流程改善项目,描述了盐田港如何实行并推广六西格玛项目。最后,我们分享了六西格玛项目在实施过程中得到的一些启示与建议。本文以六西格玛管理方法在服务行业中的应用为重点,希望通过本文,可以对港口服务行业实施六西格玛管理提供参考依据。
[Abstract]:With the development of the times and the aggravation of the market competition, the port industry of our country is facing a severe competition environment. However, there are many problems in the business process of most ports in our country, which lead to inefficient work, waste of enterprise cost and so on. Six Sigma management method has a remarkable effect on business process improvement. The birth of six Sigma management method is to eliminate the defects in business process. Six Sigma management can standardize the working environment of the enterprise, construct the service quality of wharf, reduce the unnecessary work links, improve the image of the port itself and improve the quality of the staff. This paper introduces the theory of business process improvement and six Sigma management method in detail, and describes the concrete implementation of six sigma management method and the idea of DMAIC (D definition. This paper introduces the case of Yantian International Container Terminal as a reference case for the implementation of the six Sigma Project. Yantian Port, as one of the large single port wharves in the world, has important reference value for the promotion of six Sigma in port business process optimization. In the implementation of six Sigma, we need to follow the DMAIC process to improve the business process. Secondly, the implementation of six Sigma is not accomplished overnight, and it needs strict consideration and control, so we also carry out feasibility analysis on the implementation of six Sigma Project in Yantian Port. This paper describes how to carry out and popularize the six Sigma Project in Yantian Port through a practical case-temporary return process improvement project. Finally, we share some enlightenment and suggestions from the implementation of the six Sigma Project. This paper focuses on the application of the six Sigma management method in the service industry, hoping that this paper can provide a reference basis for the implementation of six Sigma management in the port service industry.
【学位授予单位】：大连理工大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F270.7;F552.6
本文编号：2141312
[Abstract]:With the development of the times and the aggravation of the market competition, the port industry of our country is facing a severe competition environment. However, there are many problems in the business process of most ports in our country, which lead to inefficient work, waste of enterprise cost and so on. Six Sigma management method has a remarkable effect on business process improvement. The birth of six Sigma management method is to eliminate the defects in business process. Six Sigma management can standardize the working environment of the enterprise, construct the service quality of wharf, reduce the unnecessary work links, improve the image of the port itself and improve the quality of the staff. This paper introduces the theory of business process improvement and six Sigma management method in detail, and describes the concrete implementation of six sigma management method and the idea of DMAIC (D definition. This paper introduces the case of Yantian International Container Terminal as a reference case for the implementation of the six Sigma Project. Yantian Port, as one of the large single port wharves in the world, has important reference value for the promotion of six Sigma in port business process optimization. In the implementation of six Sigma, we need to follow the DMAIC process to improve the business process. Secondly, the implementation of six Sigma is not accomplished overnight, and it needs strict consideration and control, so we also carry out feasibility analysis on the implementation of six Sigma Project in Yantian Port. This paper describes how to carry out and popularize the six Sigma Project in Yantian Port through a practical case-temporary return process improvement project. Finally, we share some enlightenment and suggestions from the implementation of the six Sigma Project. This paper focuses on the application of the six Sigma management method in the service industry, hoping that this paper can provide a reference basis for the implementation of six Sigma management in the port service industry.
【学位授予单位】：大连理工大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F270.7;F552.6
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