飞行签派员工作倦
发布时间：2018-07-31 14:09
【摘要】：随着我国经济的持续增长和经济全球化趋势的深入,中国民航业进入了快速发展期,随之带来的航空管制安全压力,对我国的民航飞机运行管理系统提出了各种严峻的挑战。飞行签派员作为航空运行的直接组织、管理、协调、指挥的中心,是一个具备较强的综合能力,并且也是一个有着高标准严要求的新兴行业群体。飞行签派工作中的人因差错的产生将直接对民航运输安全造成威胁。而自我效能感和工作倦怠是工作人员态度与行为的重要变量,因此受到学者们的关注。本文受到国家自然科学基金“机场飞行区安全风险演化机理及预警仿真系统研究”项目资助,以飞行签派员为研究对象,研究其工作倦怠、自我效能感和人因差错三者之间的关系。 本文在相关文献研究和访谈的基础上,总结分析工作倦怠、自我效能感以及人因差错的内涵及影响因素,提出了三者关系的概念模型,探讨工作倦怠如何影响人因差错,并分析自我效能感对二者关系的调节作用。文献搜集部分,分析了工作倦怠、自我效能感和人因差错的关系,并据此提出自己的理论假设。总结提出提高飞行签派员自我效能感,进而减少工作倦怠感,以及降低人因差错的发生概率对策与建议,用于飞行运行控制管理实践。 研究发现：不同人口变量因素对工作倦怠、自我效能感、人因差错的影响存在差异,其中性别、年龄对自我效能感、工作倦怠和人因差错的影响较为显著；针对飞行签派员这一特殊职业,自我效能感对工作倦怠成负向预测作用,说明在飞行签派员高角色负载的情况下,自我效能感是影响工作倦怠的重要因素,自我效能感越高,工作倦怠感越低；飞行签派员自我效能感对人因差错有负向预测作用,说明自我效能感越高,人因差错出现的可能性越少；飞行签派员工作倦怠对人因差错有正向预测作用,说明工作倦怠对人因差错产生正面影响,工作倦怠程度越高,则人因差错出现的可能性越高,并且这种影响可以通过自我效能感进行调节。
[Abstract]:With the continuous growth of Chinese economy and the deepening of economic globalization, China's civil aviation industry has entered a period of rapid development, which brings with it the pressure of aviation control safety, which poses a variety of severe challenges to the civil aviation aircraft operation and management system in China. As the center of direct organization, management, coordination and command of aviation operation, flight dispatcher is a new industry group with strong comprehensive ability and high standard and strict requirements. The occurrence of human error in flight assignment will directly threaten the safety of civil aviation transportation. Self-efficacy and job burnout are important variables of staff attitude and behavior, so scholars pay attention to them. This paper is funded by the National Natural Science Foundation of China "Research on the Mechanism of Safety risk Evolution and early warning Simulation system in Airfield area", which takes flight dispatcher as the research object and studies its job burnout. The relationship between self-efficacy and human error. On the basis of relevant literature research and interviews, this paper summarizes and analyzes the connotation and influencing factors of job burnout, self-efficacy and human error, puts forward a conceptual model of the relationship between them, and discusses how job burnout affects human error. And analyzes the self-efficacy of the relationship between the adjustment of the role. In the part of literature collection, the author analyzes the relationship between job burnout, self-efficacy and human error, and puts forward his own theoretical hypothesis. The countermeasures and suggestions to improve the self-efficacy of flight dispatchers, reduce job burnout and reduce the probability of human error are put forward, which can be used in the practice of flight operation control management. The study found that: different demographic variables have different effects on job burnout, self-efficacy and human error, among which gender, age have significant effects on self-efficacy, job burnout and human error; In view of the special occupation of flight dispatcher, self-efficacy has a negative predictive effect on job burnout, which indicates that self-efficacy is an important factor affecting job burnout in the case of high role load, and the higher the self-efficacy is, the higher the self-efficacy is. The lower the sense of job burnout, the negative predictive effect of flight dispatcher's self-efficacy on human error, the higher the self-efficacy, the less the possibility of human error, and the higher the self-efficacy, the less the possibility of human error, and the higher the self-efficacy, the lower the probability of human error, and the job burnout of flight dispatcher has positive predictive effect on human error. It shows that job burnout has a positive effect on human error. The higher the degree of job burnout, the higher the probability of occurrence of human error, and this influence can be regulated by self-efficacy.
【学位授予单位】：武汉理工大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F272.92;F562.6
本文编号：2155831
[Abstract]:With the continuous growth of Chinese economy and the deepening of economic globalization, China's civil aviation industry has entered a period of rapid development, which brings with it the pressure of aviation control safety, which poses a variety of severe challenges to the civil aviation aircraft operation and management system in China. As the center of direct organization, management, coordination and command of aviation operation, flight dispatcher is a new industry group with strong comprehensive ability and high standard and strict requirements. The occurrence of human error in flight assignment will directly threaten the safety of civil aviation transportation. Self-efficacy and job burnout are important variables of staff attitude and behavior, so scholars pay attention to them. This paper is funded by the National Natural Science Foundation of China "Research on the Mechanism of Safety risk Evolution and early warning Simulation system in Airfield area", which takes flight dispatcher as the research object and studies its job burnout. The relationship between self-efficacy and human error. On the basis of relevant literature research and interviews, this paper summarizes and analyzes the connotation and influencing factors of job burnout, self-efficacy and human error, puts forward a conceptual model of the relationship between them, and discusses how job burnout affects human error. And analyzes the self-efficacy of the relationship between the adjustment of the role. In the part of literature collection, the author analyzes the relationship between job burnout, self-efficacy and human error, and puts forward his own theoretical hypothesis. The countermeasures and suggestions to improve the self-efficacy of flight dispatchers, reduce job burnout and reduce the probability of human error are put forward, which can be used in the practice of flight operation control management. The study found that: different demographic variables have different effects on job burnout, self-efficacy and human error, among which gender, age have significant effects on self-efficacy, job burnout and human error; In view of the special occupation of flight dispatcher, self-efficacy has a negative predictive effect on job burnout, which indicates that self-efficacy is an important factor affecting job burnout in the case of high role load, and the higher the self-efficacy is, the higher the self-efficacy is. The lower the sense of job burnout, the negative predictive effect of flight dispatcher's self-efficacy on human error, the higher the self-efficacy, the less the possibility of human error, and the higher the self-efficacy, the less the possibility of human error, and the higher the self-efficacy, the lower the probability of human error, and the job burnout of flight dispatcher has positive predictive effect on human error. It shows that job burnout has a positive effect on human error. The higher the degree of job burnout, the higher the probability of occurrence of human error, and this influence can be regulated by self-efficacy.
【学位授予单位】：武汉理工大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F272.92;F562.6
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