社会燃烧理论框架下的航班延误引发群体性事件应对研究
发布时间：2018-08-05 18:55
【摘要】：近年来，因航班延误引发的群体性事件呈现数量增多、规模扩大、处置难度加大等趋势，导致其愈发得到社会关注，成为影响构建和谐民航、维护机场治安稳定和空防安全的突出问题。本文试图引入社会燃烧理论来解释航班延误引发群体性事件的成因，提出航班延误引发群体性事件的应对策略。 本文分为五个部分： 第一部分，引言。分析我国航班延误引发群体性事件的现状，提出研究目的和意义，并介绍了国内外的相关研究成果以及论文研究内容和研究方法。 第二部分，介绍相关概念和理论基础。首先，从国际公约、国内民航法以及行业标准中有关航班延误的法律规定出发，通过归纳、类比得出航班延误的定义；其次，分析群体性事件概念的变迁与界定，并对航班延误引发群体性事件性质做出定义；最后，从社会物理学角度引入本论文的理论基础——社会燃烧理论。 第三部分，主要讨论航班延误引发群体性事件的现状及原因分析。调查航班延误引发群体性事件的现状，试图运用社会燃烧理来分析，，找出航班延误群体性事件发生的原因：民航法制建设滞后、服务不到位、沟通不畅（即各类不和谐）相当于“燃烧材料”，而以媒体引导、小道消息传播为代表的社会舆论充当着“助燃剂”，以具体纠纷表现的冲突点则等同于“点火温度”，即“导火索”。 第四部分，讨论处置航班延误群体性事件的原则与对策。基于社会燃烧理论框架下的航班延误引发群体性事件，应从消除危机产生的自然源（一是健全法规、二是引入第三方赔付机构——保险公司、三是维护旅客的知情权），掌控危机产生的助推器（一是引导舆论正面宣传、二是推广第三方延误信息发布平台），切断危机产生导火索入手，对航班延误可能产生的各种危机进行治理，从而维护民航的安全和稳定，促进中国民航事业和谐发展。 第五部分，结论。对论文的总体进行了回顾，归纳了主要的研究结论。
[Abstract]:In recent years, the number of mass events caused by flight delay has increased, the scale of the increase, and the difficulty of handling the trend, resulting in more and more social attention, which has become an impact on the construction of harmonious civil aviation. The outstanding problem of maintaining airport order and stability and air defense security. This paper attempts to introduce the theory of social combustion to explain the causes of group events caused by flight delay, and to put forward the countermeasures for group events caused by flight delays. This article is divided into five parts: the first part, introduction. This paper analyzes the current situation of group events caused by flight delay in China, puts forward the purpose and significance of the research, and introduces the related research results, research contents and research methods at home and abroad. The second part introduces the related concepts and theoretical basis. First of all, from the international conventions, domestic civil aviation law and industry standards of the legal provisions on flight delay, through induction, analogy to arrive at the definition of flight delay; secondly, analysis of the concept of group events changes and definition, Finally, the social combustion theory, which is the theoretical basis of this thesis, is introduced from the point of view of social physics. The third part mainly discusses the status quo and causes of group events caused by flight delay. This paper investigates the current situation of mass events caused by flight delay, and tries to use the social combustion theory to analyze the causes of the group incidents: the legal construction of civil aviation is lagging behind, and the service is not in place. Poor communication (that is, all kinds of disharmony) is equivalent to "burning material", while public opinion, represented by media guidance and gossip dissemination, acts as a "fuel promoter", and the conflict point expressed by specific disputes is equivalent to "ignition temperature". That is the fuse. The fourth part discusses the principles and countermeasures to deal with the group events of flight delay. Flight delays based on the theory of social combustion should lead to mass events, which should be eliminated from the natural sources of crisis (one is to improve laws and regulations, the other is to introduce third-party indemnity agencies-insurance companies). Third, to safeguard the right of passengers to know), to control the booster generated by the crisis (first, to direct public opinion to positive publicity, and second to promote the third party's delayed information release platform), and to cut off the fuse of the crisis. In order to maintain the safety and stability of civil aviation and promote the harmonious development of China's civil aviation industry, various crises that may result from flight delay are managed. The fifth part, conclusion. This paper reviews the whole research and summarizes the main research conclusions.
【学位授予单位】：吉林大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：D630;F562
[Abstract]:In recent years, the number of mass events caused by flight delay has increased, the scale of the increase, and the difficulty of handling the trend, resulting in more and more social attention, which has become an impact on the construction of harmonious civil aviation. The outstanding problem of maintaining airport order and stability and air defense security. This paper attempts to introduce the theory of social combustion to explain the causes of group events caused by flight delay, and to put forward the countermeasures for group events caused by flight delays. This article is divided into five parts: the first part, introduction. This paper analyzes the current situation of group events caused by flight delay in China, puts forward the purpose and significance of the research, and introduces the related research results, research contents and research methods at home and abroad. The second part introduces the related concepts and theoretical basis. First of all, from the international conventions, domestic civil aviation law and industry standards of the legal provisions on flight delay, through induction, analogy to arrive at the definition of flight delay; secondly, analysis of the concept of group events changes and definition, Finally, the social combustion theory, which is the theoretical basis of this thesis, is introduced from the point of view of social physics. The third part mainly discusses the status quo and causes of group events caused by flight delay. This paper investigates the current situation of mass events caused by flight delay, and tries to use the social combustion theory to analyze the causes of the group incidents: the legal construction of civil aviation is lagging behind, and the service is not in place. Poor communication (that is, all kinds of disharmony) is equivalent to "burning material", while public opinion, represented by media guidance and gossip dissemination, acts as a "fuel promoter", and the conflict point expressed by specific disputes is equivalent to "ignition temperature". That is the fuse. The fourth part discusses the principles and countermeasures to deal with the group events of flight delay. Flight delays based on the theory of social combustion should lead to mass events, which should be eliminated from the natural sources of crisis (one is to improve laws and regulations, the other is to introduce third-party indemnity agencies-insurance companies). Third, to safeguard the right of passengers to know), to control the booster generated by the crisis (first, to direct public opinion to positive publicity, and second to promote the third party's delayed information release platform), and to cut off the fuse of the crisis. In order to maintain the safety and stability of civil aviation and promote the harmonious development of China's civil aviation industry, various crises that may result from flight delay are managed. The fifth part, conclusion. This paper reviews the whole research and summarizes the main research conclusions.
【学位授予单位】：吉林大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：D630;F562
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