《民航服务礼仪》CBT软件的设计与开发

发布时间：2018-08-06 08:00

【摘要】：随着社会信息化程度的不断提高,教育与信息技术的深度融合势在必行,信息技术在课堂中的应用已经成为教育工作的必然选择。如何优化教学过程,使学习者高效习得知识是教育人员需要解决的关键问题。高校空乘专业作为民航运输事业重要的人才输入源,其教学质量影响着民航从业人员的整体素质,对于空乘专业的教学,借助新型媒体可以在一定程度上解决此问题。CBT软件能够将数据、图文声像有机地融为一体,有较好的交互性,学生参与度高,并能将理论与实践相结合,使学生分析和解决问题的水平得以提升,还可以改善教学质量,对素质教育具有积极价值。因此,研究CBT软件的设计与开发具有深远意义。本文通过查阅文献资料,研究国内外CBT软件的发展现状,分析《民航服务礼仪》的课程特点。从理论层次着手,探究设计开发CBT软件的理论基础,以情景认知理论、MVP为理论依据,设计开发CBT教学软件的理论框架,注重发挥学生的主体性地位,促进有效学习。通过需求分析,功能模块设计,收集文字、图形图像、音频、视频、动画等素材,利用第三方软件进行辅助编辑,设计与开发《民航服务礼仪》CBT软件系统。该CBT软件的用户角色可分为管理员和学习者,其中,管理员可以对系统进行用户管理,权限管理、班级管理、《民防服务礼仪》课程管理等,学习者可以对已发布的课程章节进行学习,检测学习成果,进行成绩分析,还可以查看作业、最新学习资源以及经典答疑。通过设计研究的方法对《民航服务礼仪》CBT软件测试,以此来优化完善CBT性能,以《民航服务礼仪》课程中“乘务员发型设计”章节为例,对借助CBT学习的教学设计进行完整的阐述,具体包括:前期分析,教学活动设计以及教学活动总结,并参照第十九届全国教育教学信息化大赛的评价量表对该软件进行的客观的评价。文章最后对《民航服务礼仪》CBT软件的设计与开发进行了总结与展望,以期有更大的提高。
[Abstract]:With the continuous improvement of the degree of information in society, the deep integration of education and information technology is imperative. The application of information technology in the classroom has become the inevitable choice of education work. How to optimize the teaching process and make learners acquire knowledge efficiently is a key problem that educators need to solve. As an important talent input source for civil aviation transportation, the teaching quality of flight attendants in colleges and universities affects the overall quality of civil aviation practitioners. With the help of new media, we can solve this problem to a certain extent. CBT software can integrate data, picture, text and sound into one organic whole, have better interaction, high student participation, and can combine theory with practice. So that students can improve the level of analysis and problem solving, can also improve the quality of teaching, quality education has a positive value. Therefore, it is of great significance to study the design and development of CBT software. This paper studies the development of CBT software at home and abroad, and analyzes the course characteristics of Civil Aviation Service Etiquette. From the theoretical level, this paper probes into the theoretical basis of designing and developing CBT software. Based on the situational cognition theory, the theoretical framework of developing CBT teaching software is designed. The theoretical framework of CBT teaching software is designed to give full play to students' subjective position and to promote effective learning. Through the requirement analysis, the function module design, collects the text, the graphics image, the audio frequency, the video, the animation and so on material, uses the third party software to carry on the assistance editing, designs and develops "Civil Aviation Service Etiquette" CBT software system. The user role of the CBT software can be divided into administrator and learner. The administrator can manage the system with user, authority management, class management, civil defense service etiquette course management, etc. Learners can learn from published chapters, test learning outcomes, conduct performance analysis, and view assignments, the latest learning resources, and classic answers. In order to optimize and perfect the performance of CBT, the CBT software is tested by the method of design and research. The section of "crew hairstyle design" in the course of "Civil Aviation Service Etiquette" is taken as an example. The teaching design with the help of CBT is described in detail, including: Prophase analysis, design of teaching activities and summary of teaching activities. The software is evaluated objectively by referring to the evaluation scale of the 19th National Education and Teaching Informatization Competition. Finally, the paper summarizes and prospects the design and development of CBT software in order to improve it.
【学位授予单位】：山西师范大学
【学位级别】：硕士
【学位授予年份】：2016
【分类号】：TP311.52;F560-4;G434

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