深圳航空公司空中乘务员体育锻炼现状调查与对策研究

发布时间：2018-08-20 19:29

【摘要】：在飞速发展的21世纪，民航业已经发展成为国民经济的重要基础产业，国内的民航业也一直在蓬勃发展中，公司都将竞争的主要方面放在了提高服务的整体素质上，而空中乘务员是航空公司的一线员工，是与旅客面对面交流的第一线员工，是确保航空安全和服务的关键，因此航空公司也将重点放在了提高空中乘务员服务品质的重点上来。但是，随着社会的发展与进步，空中乘务员的身体健康状况得不到重视，心理焦虑、腰间盘突出、精神疲劳等问题严重影响着空中乘务员的身体健康状况，精神疲劳、生活作息不稳定、饮食不规律也严重影响着空中乘务员的心理健康状况，空中乘务员多是在疲劳的状态下进行空中服务工作，这极大地影响了空中服务的水平与质量。体育作为一种“手段”，在企业的发展中起着越来越重要的作用。体育是一项既健身又健心的运动，航空公司可以通过开展各种体育活动，改善空中乘务员的身心状况，改善空中乘务员的精神面貌，给旅客以好的感知，最终提高航空公司的效益。本人通过采用文献资料法、问卷调查法、访谈法、逻辑分析法、数理统计法等研究方法，对深圳航空公司空中乘务员的基本情况、对体育的认知情况、参加体育锻炼的情况及参加体育锻炼的影响因素进行了分析，站在客观角度分析了航空公司空中乘务员体育锻炼现状、存在的问题以及影响因素，探索改善空中乘务员健康状况的对策。结果显示： 1、空中乘务员都能意识到体育的重要性，但实际的参与程度有待提高。空中乘务员的年龄都趋于年轻化，工作年限少，也都认为参加体育锻炼很有益处，但实际的参与程度却不容乐观。 2、空中乘务员的身体健康状况差，公司必须重视空中乘务员的身体健康状况。由于空中乘务员的饮食、生活作息时间不规律，，在加上常年缺乏体育锻炼，导致了空中乘务员的身体健康状况呈现直线下降的趋势。 3、空中乘务员一般选择与朋友一起在小区的空地上进行跑步锻炼，公司必须加大对体育活动场地与器材的建设。 4、空中乘务员参加公司组织的体育活动的积极性不高，且经常忽视这些活动。这就要求航空公司要将所组织的体育活动作为一项必须参加的活动来对待，并且要将所组织的活动更加精彩趣味化，提高空中乘务员参加的动力。 5、空中乘务员缺乏一个对体育锻炼有指导性的意见与建议。航空公司没有社会体育指导员的指导与引导，很难在体育活动上有所进展的，所以引进社会体育指导员也是刻不容缓的。
[Abstract]:In the rapid development of the 21st century, the civil aviation industry has developed into an important basic industry of the national economy, and the domestic civil aviation industry has also been booming. The company has put the main aspect of competition on improving the overall quality of service. The air crew is the front line employee of the airline company, the front line employee who communicates face to face with the passenger, is the key to ensure the aviation safety and service, so the airline also puts the emphasis on improving the service quality of the flight attendant. However, with the development and progress of the society, the health status of the flight attendants is not attached importance to, psychological anxiety, waist disc prominent, mental fatigue and other problems seriously affect the flight attendants' physical health, mental fatigue, and so on. The unstable daily life and irregular diet also seriously affect the mental health of the flight attendants. Most of the flight attendants work under the condition of fatigue which greatly affects the level and quality of air service. As a "means", sports plays a more and more important role in the development of enterprises. Sports is a sport that is both healthy and healthy. Airlines can improve the physical and mental condition of the flight attendants, improve the mental outlook of the flight attendants, and give passengers a good sense of consciousness through various sports activities. Finally, improve the efficiency of airlines. By using the methods of literature, questionnaire, interview, logic analysis, mathematical statistics and so on, I have studied the basic situation of the flight attendants of Shenzhen Airlines and the cognition of sports. The situation of participating in physical exercise and the influencing factors of taking part in physical exercise are analyzed. From an objective point of view, the status quo, existing problems and influencing factors of air flight attendants' physical exercise in airlines are analyzed. To explore the measures to improve the health of flight attendants. The results showed that: 1, the flight attendants could realize the importance of sports, but the actual degree of participation needed to be improved. The flight attendants tend to be younger in age and have less years of service. They all think that it is very beneficial to take part in physical exercise, but the actual level of participation is not optimistic. 2. The flight attendants are in poor health. The company must pay attention to the health of the flight attendants. As a result of the diet of flight attendants and irregular hours of daily life, in addition to the lack of physical exercise throughout the year, This has led to a downward trend in the health of the flight attendants. 3. The flight attendants generally choose to run and exercise with their friends in the open spaces in the community. The company must increase the construction of sports venues and equipment. 4. Air flight attendants are not highly motivated to participate in sports activities organized by the company, and often ignore these activities. This requires airlines to treat the sports they organize as an event that they must participate in, and to make it more exciting and interesting. 5. The air crew lacks a guiding opinion and suggestion for physical exercise. It is difficult for airlines to make progress in sports activities without the guidance and guidance of social sports instructors, so it is urgent to introduce social sports instructors.
【学位授予单位】：山西师范大学
【学位级别】：硕士
【学位授予年份】：2015
【分类号】：F272.92;F562.6

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