基于实证的货运代理业务流程优化研究

发布时间：2018-08-26 10:13

【摘要】：加入WTO后,中国国际贸易的发展表现出了惊人的上升趋势,但是由于我国贸易政策发生了巨大改变,造成进口和出口各种类别的业务增长。特别是随着加入世界贸易组织,使外国企业进入中国市场的阻碍下降程度大幅萎缩。因此,要想重新走上轨道的良性发展,必须改善不利因素的影响,才能够在如此激烈的竞争市场中得以生存。本文主要是结合国际货运代理的相关理论知识,以具体的物流企业货代部门为研究对象,通过调查问卷的形式进行研究,运用统计的方法,在定性分析基础上,做出定量判断,达到探寻集装箱货运代理业务流程最优方案的目的。基于此,文章主要从五个部分进行论述。第一部分是绪论部分,介绍了本文的研究背景、研究意义以及国内外研究综述；第二部分是相关理论概述,主要对集装箱以及国际货运代理的相关理论知识进行介绍,为文章的写作奠定理论基础,确保论文研究的切实性；第三部分主要是针对A公司在前期做的调查问卷进行结果统计与分析,从而体现现有的集装箱货运代理业务流程的现状与结果分析,在A公司实际背景的基础下,对其现行的货运代理业务实际情况进行阐述,并通过对问卷调查结果建立相关的评价指标体系,然后根据相应的指标结果对流程中出现的问题进行深入剖析,从而引出公司的集装箱货运代理业务流程再造问题研究；第四部分是文章的核心章节,这一部分主要是对A公司的货代业务流程做出优化研究。先指出业务流程优化的目标与原则,然后以现行的业务流程为依据做出优化方案,并提出组织重组的要求,同时对相关的人力资源与信息系统也做出相应的设计要求。最后对业务流程中可预知的问题仔细思考并解决。做到提前防范困难的发生,并有一定的措施解决方案,有助于对公司集装箱货运代理业务流程进行再设计的可实施性,从而达到文章的研究目的。第五部分是文章的结论与展望部分,对文章进行总结,并且对未来研究方向进行论述。
[Abstract]:After China's entry into WTO, the development of China's international trade has shown an astonishing upward trend. However, because of the great changes in China's trade policy, the import and export of various types of business growth have taken place. In particular, with the accession to the World Trade Organization (WTO), the hindrance of foreign enterprises entering the Chinese market has shrunk sharply. Therefore, if we want to re-enter the track of benign development, we must improve the impact of adverse factors in order to survive in such a fierce competitive market. This paper mainly combines the relevant theoretical knowledge of international freight forwarder, taking the specific logistics enterprise freight forwarder department as the research object, carries on the research through the questionnaire form, uses the statistical method, on the basis of the qualitative analysis, makes the quantitative judgment. The purpose of this paper is to explore the optimal scheme of container freight forwarding business process. Based on this, the article mainly discusses from five parts. The first part is the introduction part, which introduces the research background, research significance and domestic and foreign research overview; the second part is the overview of relevant theories, mainly the container and international freight forwarding related theoretical knowledge. To lay a theoretical foundation for the writing of the paper, to ensure the practicality of the paper. The third part is mainly aimed at the results of the questionnaire made by company A in the early stage. Therefore, the present situation and results of container freight forwarding business process are analyzed. Based on the actual background of company A, the actual situation of freight forwarding business is expounded. And through the questionnaire survey results to establish the relevant evaluation index system, and then according to the corresponding index results of the process of in-depth analysis, leading to the company's container freight forwarding agent business process reengineering research; The fourth part is the core chapter of the article, this part is mainly to optimize the freight forwarding business process of A company. This paper first points out the objectives and principles of business process optimization, then, based on the existing business process, makes the optimization scheme, and puts forward the requirements of organizational reorganization. At the same time, it also makes the corresponding design requirements for the related human resources and information systems. Finally, the predictable problems in the business process are carefully considered and solved. It is helpful to redesign the business process of container freight forwarder and to achieve the purpose of the article. The fifth part is the conclusion and prospect of the article, summarizes the article, and discusses the future research direction.
【学位授予单位】：大连海事大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F752;F552.3

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