南宁铁路局客运员工在高铁环境下的胜任力培育研究

发布时间：2018-09-13 11:12

【摘要】：从1964年日本建成第一条高铁至今,已有20多个国家和地区在发展高铁,在将近半个世纪的发展中,完善的高铁系统已经逐步成为人们出行的重要选择。我国高铁起步较晚,但发展迅速,目前已经是世界上高铁运营里程最长的国家。南宁铁路局地处广西首府南宁,管辖与广东、湖南、贵州、云南四省接壤的铁路干线,是西南各省出海的最便捷要道。据我国铁路中长期规划,南宁铁路局未来将建成“五纵五横”的高铁网,部分高铁将于2013-2014年开通。高铁的到来既是机遇也是挑战,高速、舒适、方便、安全性高等特点对旅客乘降、组织服务、应急管理等工作提出了更高的要求,对南宁铁路局客运人员的胜任力需求也发生转变。本文针对南宁铁路局人力资源管理现状,对高铁环境下客运员工的胜任力培育进行研究。首先从外部竞争环境和内部管理需求两方面对客运员工胜任力的培育进行必要性分析。其次,通过文献整理、内部资料分析、管理者访谈三个方面获取高铁环境下客运员工胜任力特征,再将三者的结果进行交叉分析,构建出客运员工的胜任力特征模型；在胜任力模型的基础上设计胜任力需求问卷,通过分析进而明确南宁铁路局客运员工胜任力培育的实际需求。最后,根据胜任力培育的实际需求从胜任力培育内容、培育方式、实施过程、评估反馈四个方面设计南宁铁路局客运员工胜任力培育方案,并进一步探讨了确保胜任力培育方案顺利实施的保障措施。
[Abstract]:Since the completion of the first high-speed railway in Japan in 1964, more than 20 countries and regions have been developing high-speed rail. In the development of nearly half a century, the perfect high-speed rail system has gradually become an important choice for people to travel. China's high-speed rail started late, but it has developed rapidly. It is already the longest operating mileage of high-speed rail in the world. Nanning Railway Bureau, located in Nanning, the capital of Guangxi, has jurisdiction over the railway trunk lines bordering Guangdong, Hunan, Guizhou and Yunnan provinces, which is the most convenient route for the southwest provinces to go to sea. According to China's long-term railway plan, the Nanning Railway Administration will build a "five vertical and five horizontal" high-speed rail network in the future, some of which will open in 2013-2014. The arrival of high-speed rail is both an opportunity and a challenge. The characteristics of high speed, comfort, convenience, and high security have put forward higher requirements for passenger riding and landing, organizing services, emergency management, and so on. Nanning Railway Bureau of passenger transport personnel competency requirements also changed. According to the present situation of human resource management in Nanning Railway Bureau, this paper studies the competency cultivation of passenger transport staff under the environment of high-speed railway. Firstly, it analyzes the necessity of cultivating passenger transport staff competence from external competitive environment and internal management demand. Secondly, through literature collation, internal data analysis, managers interview three aspects to obtain passenger transport staff competency characteristics under the environment of high-speed rail, and then the results of the three cross-analysis, build a passenger transport staff competency model; On the basis of competency model, the competency requirement questionnaire is designed, and the actual demand of Nanning Railway Bureau passenger transport staff competence cultivation is clarified through analysis. Finally, according to the actual needs of competency cultivation, this paper designs the training plan for the competency of passenger transport staff of Nanning Railway Bureau from four aspects: content, cultivation mode, implementation process, evaluation and feedback. Furthermore, the guarantee measures to ensure the successful implementation of competency training program are discussed.
【学位授予单位】：广西大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F272.92;F532.6

【相似文献】