中国高速铁路旅客服务系统建设

发布时间：2018-10-04 22:02

【摘要】：随着高速铁路快速建设和发展,我国铁路将逐步形成由高速铁路及既有线提速线路组成的大规模快速旅客运输网,铁路运能将极大提高,在运输组织、运营管理、市场环境、旅客需求等方面也将发生巨大变化。经过对旅客服务需求的研究分析,按照实现高速铁路统一的服务标准、统一的经营策略、统一的管理机制、统一的技术架构要求,坚持系统先进、成熟、经济、适用、可靠的原则,结合中国高速铁路客运服务业务的实际,进行技术创新、应用创新和集成创新,建设技术先进、结构合理、功能完善、管理科学、经济适用、安全可靠、国际领先的中国高铁旅客服务系统,为旅客提供安全、舒适、便捷、高效的服务。首先,论文简述了旅客服务系统研究背景,并对国内外旅客服务系统进行研究,分析国外系统特点和国内既有系统的不足。其次,论文从旅客侧需求和铁路侧需求进行详细分析和描述,解剖旅客出行和铁路工作人员服务各环节信息需求,框定系统业务范围。第三,论文基于需求分析,对旅客服务系统进行设计,构建系统架构、划分系统功能,制定技术路线。第四,论文依托旅客服务系统工程实施,详细阐述了系统从数据集成到业务集成,单站和大代小模式到铁路局集中模式的优化过程。第五,论文对旅客服务系统工程实施过程中的重点工作进行了梳理。最后,论文对旅客服务系统在已开通高铁中的应用进行简单总结。
[Abstract]:With the rapid construction and development of high-speed railway, China's railway will gradually form a large-scale rapid passenger transport network composed of high-speed railway and existing high-speed railway lines. The railway transport capacity will be greatly improved, in the transportation organization, operation management, market environment, Passenger demand and other aspects will also be greatly changed. Through the research and analysis of passenger service demand, according to the uniform service standard, unified management strategy, unified management mechanism, unified technical framework requirements of high-speed railway, the system is advanced, mature, economical and applicable. The principle of reliability, combined with the reality of passenger transport service of China's high-speed railway, carries out technological innovation, application innovation and integration innovation, advanced construction technology, reasonable structure, perfect function, scientific management, economic applicability, safety and reliability, The international leading china high-speed passenger service system provides safe, comfortable, convenient and efficient service for passengers. Firstly, the paper briefly introduces the research background of passenger service system, studies the domestic and foreign passenger service system, analyzes the characteristics of the foreign system and the shortcomings of the existing domestic system. Secondly, the paper analyzes and describes the demand of passenger side and railway side in detail, dissects the information requirement of passenger travel and railway staff service, and defines the business scope of the system. Thirdly, based on the requirement analysis, the paper designs the passenger service system, constructs the system structure, divides the system function, and formulates the technical route. Fourthly, relying on the implementation of passenger service system engineering, the paper elaborates the optimization process of the system from data integration to business integration, single station and small generation mode to centralized mode of railway bureau. Fifthly, the thesis combs the key work in the process of passenger service system engineering. Finally, the paper summarizes the application of passenger service system in high-speed railway.
【学位授予单位】：西南交通大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：TP311.52;U293.1

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