D市道路运输处绩效评价体系的构建研究
发布时间：2019-01-03 11:09
【摘要】：事业单位作为政府提供公益服务的载体，在社会生产中发挥着极其重要的作用，为我国经济的发展和社会的进步做出了重要贡献。随着我国经济体制改革的不断加深，社会对于事业单位的期望也在逐步提高，事业单位的改革被提上日程。国务院于2011年3月下发，2012年4月公开发布的《中共中央国务院关于分类推进事业单位改革的指导意见》，标志着我国事业单位改革进入全新阶段。《指导意见》明确了改革总体目标及阶段性目标，提出到2020年建立起功能明确、治理完善、运行高效、监管有力的管理体制和运行机制，，形成基本服务优先、供给水平适度、布局结构合理、服务公平公正的中国特色公益服务体系。 为了实现改革目标，建立治理完善、运行高效的事业单位机制，必须对事业单位的绩效评价方法进行改进，建立全面、高效的绩效评价体系，只有这样，才能充分调动职工的工作积极性，提高职工的综合素质，保障各项工作的顺利开展。 D市道路运输处作为交通运输业类事业单位，与其他事业单位相比，具有一定的特殊性，在提供公益服务的同时还兼具行政执法能力，对其进行改革将为整个地区交通运输市场秩序的良好有序发展起到促进作用。本文将平衡计分卡绩效评价体系引入D市道路运输处，意在将组织战略目标分解为不同层面的具体任务，使组织的短期目标与长期目标，财务指标与非财务指标以及内部衡量与外部衡量等有机结合，全面有效地评价组织绩效。 本文在对D市道路运输处进行实地调研的基础上，汇总整理该单位管理者和职工的相关意见，并运用层次分析方法，最终确定了该指标体系中相关指标及权重，为该单位顺利实施平衡计分卡绩效评价指标体系提供了参考。同时，由于各方面因素的限制，致使本研究还存在诸多不足之处，笔者将在今后的实践中，结合该单位的运行实际，对其绩效评价体系不断进行完善，确保平衡计分卡绩效评价体系全面、高效地评价组织业绩。
[Abstract]:As the carrier of public welfare services, institutions play an extremely important role in social production and make important contributions to the economic development and social progress of our country. With the deepening of China's economic system reform, the social expectations for institutions are also gradually raised, and the reform of public institutions has been put on the agenda. Issued by the State Council in March 2011 and published publicly in April 2012, the "guidance opinions of the CPC Central Committee and the State Council on promoting the Reform of Public institutions by Classification", It marks a new stage in the reform of public institutions in China. The guiding opinion clarifies the overall objectives and phased objectives of the reform, and proposes to establish a clear function, perfect governance, and efficient operation by 2020. The supervision and management system and the operation mechanism form the Chinese characteristic public welfare service system with the basic service first, the supply level moderate, the layout structure reasonable, the service fair and just. In order to achieve the goal of reform, establish a perfect and efficient institution mechanism, we must improve the performance evaluation method of the institution and establish a comprehensive and efficient performance evaluation system. In order to fully mobilize the enthusiasm of the staff and workers, improve their comprehensive quality, ensure the smooth development of the work. Compared with other institutions, the Road Transport Department of City D, as a public institution of the type of transportation, has a certain particularity. It also has the ability of administrative law enforcement while providing public welfare services. The reform will promote the good and orderly development of the transportation market in the whole region. In this paper, the balanced Scorecard performance evaluation system is introduced into the Road Transportation Department of D City. The purpose of this paper is to decompose the strategic objectives of the organization into specific tasks at different levels, so that the short-term and long-term objectives of the organization can be achieved. The combination of financial index and non-financial index, internal measurement and external measurement is an effective and comprehensive evaluation of organizational performance. Based on the investigation of D City Road Transportation Office, this paper summarizes and arranges the relevant opinions of the managers and employees of this unit, and finally determines the relevant indexes and weights in the index system by using the analytic hierarchy process. It provides a reference for the implementation of balanced scorecard performance evaluation index system. At the same time, due to the limitations of various factors, there are still many deficiencies in this study. In the future, the author will improve the performance evaluation system of the unit in the light of the actual operation of the unit. To ensure balanced scorecard performance evaluation system is comprehensive and efficient evaluation of organizational performance.
【学位授予单位】：山东财经大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F542.6;F275;F272.92
本文编号：2399296
[Abstract]:As the carrier of public welfare services, institutions play an extremely important role in social production and make important contributions to the economic development and social progress of our country. With the deepening of China's economic system reform, the social expectations for institutions are also gradually raised, and the reform of public institutions has been put on the agenda. Issued by the State Council in March 2011 and published publicly in April 2012, the "guidance opinions of the CPC Central Committee and the State Council on promoting the Reform of Public institutions by Classification", It marks a new stage in the reform of public institutions in China. The guiding opinion clarifies the overall objectives and phased objectives of the reform, and proposes to establish a clear function, perfect governance, and efficient operation by 2020. The supervision and management system and the operation mechanism form the Chinese characteristic public welfare service system with the basic service first, the supply level moderate, the layout structure reasonable, the service fair and just. In order to achieve the goal of reform, establish a perfect and efficient institution mechanism, we must improve the performance evaluation method of the institution and establish a comprehensive and efficient performance evaluation system. In order to fully mobilize the enthusiasm of the staff and workers, improve their comprehensive quality, ensure the smooth development of the work. Compared with other institutions, the Road Transport Department of City D, as a public institution of the type of transportation, has a certain particularity. It also has the ability of administrative law enforcement while providing public welfare services. The reform will promote the good and orderly development of the transportation market in the whole region. In this paper, the balanced Scorecard performance evaluation system is introduced into the Road Transportation Department of D City. The purpose of this paper is to decompose the strategic objectives of the organization into specific tasks at different levels, so that the short-term and long-term objectives of the organization can be achieved. The combination of financial index and non-financial index, internal measurement and external measurement is an effective and comprehensive evaluation of organizational performance. Based on the investigation of D City Road Transportation Office, this paper summarizes and arranges the relevant opinions of the managers and employees of this unit, and finally determines the relevant indexes and weights in the index system by using the analytic hierarchy process. It provides a reference for the implementation of balanced scorecard performance evaluation index system. At the same time, due to the limitations of various factors, there are still many deficiencies in this study. In the future, the author will improve the performance evaluation system of the unit in the light of the actual operation of the unit. To ensure balanced scorecard performance evaluation system is comprehensive and efficient evaluation of organizational performance.
【学位授予单位】：山东财经大学
【学位级别】：硕士
【学位授予年份】：2014
【分类号】：F542.6;F275;F272.92
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