星晨航空公司中国籍乘务员胜任力模型研究

发布时间：2019-05-29 04:19

【摘要】：航空业的全球市场化带来了航空公司之间的激烈竞争。航空公司的竞争也体现在员工上面,员工的素质、服务的质量、工作的效率等都会对公司的竞争态势产生影响。因此,选拔和培养具有岗位绩效优秀者所具备的知识、技能和行为动机的员工就成了重中之重,而这正是胜任力研究的问题。目前,全球500强企业中有超过一半以上的企业都在应用胜任力模型进行人力资源管理(温亚震,2011)。我国虽然90年代才开始胜任力模型研究,但不到30年的时间里,胜任力模型理论的发展和应用在国内的各个学科领域及企事业单位可谓是遍地开花。本文以星晨航空公司为背景,以中国籍乘务员为研究对象,通过研究和分析绩效优秀的中国籍乘务员及中国团队大部分乘务员所具备的表层及深层的能力特质来构建中国籍乘务员胜任力模型。从而帮助星晨航空更加科学、合理、有效地对中国籍乘务员进行人力资源管理。本文首先介绍了选题背景,以及课题研究的内容和方法,然后对星晨公司的发展、中国籍乘务员的现行状况以及面临的问题予以介绍;并以胜任力模型理论为基础,通过对中国籍乘务员工作职能的分析,运用行为事件访谈和问卷调查法,统计并筛选出各项胜任能力,形成中国籍乘务员胜任力模型,在此基础上,对基于胜任力模型的中国籍乘务员招聘及培训的管理应用进行了剖析,指出胜任力模型对星晨航空公司具体实践的指导意义。
[Abstract]:The global marketization of the aviation industry has brought fierce competition among airlines. The competition of airlines is also reflected in the employees, the quality of service, the efficiency of work and so on will have an impact on the competitive situation of the company. Therefore, the selection and training of employees with the knowledge, skills and behavioral motivation of outstanding job performance has become the most important issue, and this is the problem of competency research. At present, more than half of the top 500 enterprises in the world are using competency model for human resource management (Wen Yazhen, 2011). Although the study of competency model began in China in the 1990s, in less than 30 years, the development and application of competency model theory in various disciplines and enterprises and institutions in China can be described as blooming everywhere. This paper takes Xingchen Airlines as the background and Chinese flight attendants as the research object. By studying and analyzing the surface and deep ability characteristics of Chinese flight attendants and most Chinese team flight attendants with excellent performance, the competency model of Chinese flight attendants is constructed. In order to help Xingchen Airlines more scientific, reasonable and effective human resources management for Chinese flight attendants. This paper first introduces the background of the topic, as well as the contents and methods of the research, and then introduces the development of Xingchen Company, the current situation of Chinese flight attendants and the problems faced. Based on the theory of competency model, through the analysis of the working functions of Chinese flight attendants, using the method of behavior event interview and questionnaire survey, the competency model of Chinese flight attendants is analyzed and screened out. On this basis, the management application of recruitment and training of Chinese flight attendants based on competency model is analyzed, and the guiding significance of competency model to the specific practice of Xingchen Airlines is pointed out.
【学位授予单位】：上海交通大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F272.92;F562.6

【相似文献】