白云机场业务外包管理优化研究

发布时间：2021-04-20 13:01

　　管理型机场是当前世界大型机场运营管理模式的发展趋势,在国际机场协会ACI排名中名列前茅的世界各先进机场都多数是管理型机场的典范。随着国民经济的快速增长,我国实现大型机场由直接经营型向管理型转变的任务紧迫,中国民航总局亦在2020年初发布了《中国民航四型机场建设行动纲要（2020-2035年）》,明确了我国机场向管理型转变的目标。机场管理模式转型主要通过四种经营模式,即特许经营模式、业务外包管理模式、投资主体多元化模式、机场建设规模化模式。其中,机场专业保障业务外包是今年来发展的新趋势。随着我国各行各业专业技术及管理水平的不断提高,公众对机场服务专业化水平有更高的要求。以高技术产业、信息服务业、创新人才和创新文化为核心的创新资源在机场管理业发展中愈益发挥更为重要的作用,业务外包模式不仅是机场管理模式创新发展中的必然趋势,也是是机场发展专业化和高级化的产物。本文作者以白云机场为主要研究对象,通过对机场管理模式转型背景下业务外包的概念和发展模式进行探讨研究,了解机场管理管理模式转型的背景、业务外包的定义、前期案例、发展过程、对机场管理方带来的利益与风险,为白云机场业务外包发展和管理优化提供理... 

【文章来源】：广东外语外贸大学广东省

【文章页数】：87 页

【学位级别】：硕士

【文章目录】：
ACKNOWLEDGEMENTS
ABSTRACT
摘要
LIST OF ABBREVIATIONS
Chapter I Introduction
    1.1 Research Background and Significance
        1.1.1 CAAC Outline of Action for Four Characteristic Airport Construction
        1.1.2 Transformation and development of China airport management mode
        1.1.3 Main contents of management-oriented airports
        1.1.4 Purpose and significance of the study
    1.2 Research Methods and Framework
        1.2.1 Research Methods
        1.2.2 Research framework
Chapter Ⅱ Literature review
    2.1 Basic theories of business outsourcing
        2.1.1 The theory of Division of Labor
        2.1.2 The theories of comparative advantage
        2.1.3 Value chain theory
        2.1.4 Core competitiveness theory
        2.1.5 Summary
    2.2 Studies on the practice of business outsourcing
        2.2.1 Studies on business outsourcing of domestic and foreign enterprises
        2.2.2 Studies on Business Outsourcing of Airport Enterprises
    2.3 Research gap
Chapter Ⅲ Case Description
    3.1 External environment analysis
    3.2 Basic information about Baiyun Airport
        3.2.1 Development and current situation of Baiyun Airport
        3.2.2 Main business and performance of Baiyun Airport
        3.2.3 Competition of Baiyun Airport
        3.2.4 Analysis of Baiyun Airport Management Organization
    3.3 Development Status of Baiyun Airport outsourcing
        3.3.1 Franchise development of Baiyun Airport
        3.3.2 Baiyun Airport Business Outsourcing
Chapter Ⅳ Investigation and Analysis of Baiyun Airport Business Outsourcing
    4.1 Industry investigation
        4.1.1 Comparison of advanced airports management modes in the world
        4.1.2 Comparison of airport outsourcing management modes in China
    4.2 The cases of airport outsourcing
        4.2.1 Analysis on outsourcing management of Singapore Changi Airport
        4.2.2 Hong Kong Airport facilities and equipment management outsourcingexperience
    4.3 Analysis on business outsourcing management of Baiyun Airport
        4.3.1 Present problems
        4.3.2 Interview survey
    4.4 Questionnaire survey
        4.4.1 Design of questionnaire
        4.4.2 Questionnaire distribution and collection
        4.4.3 Questionnaire analysis
        4.4.4 Findings
Chapter Ⅴ Scheme Design For Baiyun Airport Business Outsourcing ManagementOptimization
    5.1 Baiyun Airport outsourcing decision making and management optimizationplan
    5.2 The objectives
    5.3 Solution overview
        5.3.1 Framework of Baiyun Airport business outsourcing managementoptimization
        5.3.2 Support plan
Chapter Ⅵ Conclusions and Implications for Future Research
    6.1 Conclusions
    6.2 Limitations and Implications
REFERENCE
AppendixⅠ:Interview Survey
AppendixⅡ:Questionnaire Survey


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硕士论文
[1]我国机场特许经营模式选择研究[D]. 陈力畅.中国民航大学 2015



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