XX旅行社基于业务流程再造的企业组织结构调整

发布时间：2018-03-13 16:35

本文选题：业务流程再造　切入点：组织结构　出处：《四川师范大学》2012年硕士论文　论文类型：学位论文

【摘要】：摘要：随着现代网络信息技术的飞速发展,业务流程再造理论得到了广泛的发展与应用,这种全新的管理模式要求改变之前基于亚当·斯密“分工”理论基础上的工作方式,主张以完整连贯的整合流程取代被割裂的破碎性流程,力图使组织的工作绩效得到根本性的改善。流程再造的同时必然要求组织结构的相应变革。以往旅行社的职能型组织结构使部门林立,各自为政,忽视组织整体目标的实现,部门间摩擦发生的成本大大降低了组织的运作效率。业务流程再造的发起要求原有的职能型组织结构向流程型组织结构转变,新的组织结构强调的是整个业务流程的连续性,各个部门不再只以部门职能为导向,而要以流程为导向开展工作,着眼于整个组织的目标,这样的组织结构有助于形成内部成员凝聚力,促进组织更加高效运作。本文基于XX旅行社现有业务流程状况,提出根据业务流程再造思想进行改革,设计出新的流程提高组织运行效率,同时对组织机构进行再造,建立起一种能够为新的流程服务的组织,促进新流程的实施。
[Abstract]:Absrtact: with the rapid development of modern network information technology, the theory of business process reengineering (BPR) has been extensively developed and applied, and this new management model calls for a change in the way we used to work on the basis of Adam Smith's theory of division of labor. It is advocated to replace the fragmented process with a complete and consistent integration process, in order to achieve a fundamental improvement in the organization's work performance. At the same time, the process reengineering must require the corresponding change of the organizational structure. In the past, the functional organizational structure of the travel agency made the departments stand in their own hands and ignored the realization of the overall goal of the organization. The cost of inter-department friction greatly reduces the operational efficiency of the organization. The initiation of business process reengineering requires the transformation of the original functional organizational structure to the process-based organizational structure, and the new organizational structure emphasizes the continuity of the whole business process. Instead of being functionally oriented, departments should be process-oriented and focused on the goals of the organization as a whole, an organizational structure that contributes to the cohesion of its internal members. Based on the existing business process of XX travel agency, this paper proposes to reform according to the idea of business process reengineering, to design a new process to improve the operational efficiency of the organization, and at the same time to reengineer the organization. Establish an organization that can serve the new process and facilitate the implementation of the new process.
【学位授予单位】：四川师范大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F592.6;F272.9

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