新疆旅游安全与突发事件危机管理研究

发布时间：2018-07-17 22:29

【摘要】：随着旅游外部宏观环境的复杂多变、旅游内部产业结构的动态适应性调整和旅游市场的类型转换等，各地旅游危机事件的发生连续不断。而旅游行业又具有强烈的关联性，任何突发事件的发生都可能改变旅游业的运作条件和发展背景，进而影响旅游业乃至当地经济的发展。在当前复杂的环境下，经济处于机遇与挑战并存之期，而这几年来灾害事件频发，那么研究旅游危机管理系统，，对新疆旅游业的发展起着至关重要的作用，也有着很强的实践意义。本文在对国内外旅游管理研究综述进行梳理的基础上，从新疆旅游业、危机管理的实际出发，分析了旅游者安全感知因素，选取9个因素构建了游客安全感知因素的模型，以新疆7·5事件为实证进行分析，得出旅游者的性别、危机的突发性、信息发布情况、对政府表现的满意性、目的地恢复措施的影响等5个要素为影响旅游者安全感知的主要因素，在现有的本底趋线理论的基础上，运用方程模型分析了突发事件—7·5事件对新疆旅游造成的影响，为旅游危机管理应对系统提供了依据，构造了旅游危机管理预警系统框架，对各个子系统进行分析，最后构建了新疆旅游危机管理系统的框架，同时从政府、企业等层面提出了一些对策。
[Abstract]:With the complexity of the external macro environment of tourism, the dynamic adjustment of the internal industrial structure of tourism and the type conversion of tourism market, the events of tourism crisis occur continuously. The tourism industry has a strong correlation, any unexpected events may change the operating conditions and development background of tourism, and then affect the development of tourism and even the local economy. In the current complex environment, the economy is in the period of co-existence of opportunities and challenges, and in the past few years, the frequent occurrence of disaster events, so the study of tourism crisis management system plays a vital role in the development of tourism in Xinjiang. Also has the very strong practice significance. Based on the summarization of domestic and foreign tourism management research, this paper analyzes the factors of tourists' safety perception from the reality of Xinjiang tourism and crisis management, and selects 9 factors to construct the model of tourist safety perception factors. Based on the analysis of the July 5 incident in Xinjiang, the author draws a conclusion that the sex of tourists, the sudden onset of the crisis, the situation of information release, and the satisfaction with the performance of the government. On the basis of the existing background trend theory, this paper analyzes the impact of the sudden event -7.5 event on Xinjiang tourism by using the equation model, which includes five factors, such as the influence of the measures of destination recovery and so on, which are the main factors affecting the tourists' safety perception. This paper provides the basis for the tourism crisis management response system, constructs the framework of the tourism crisis management early warning system, analyzes the various subsystems, and finally constructs the framework of the Xinjiang tourism crisis management system, at the same time, from the government, Some countermeasures are put forward at the enterprise level.
【学位授予单位】：新疆大学
【学位级别】：硕士
【学位授予年份】：2012
【分类号】：F592.7;X959

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