出境旅游退团问题研究

发布时间：2018-11-09 17:54

【摘要】：中国出境旅游发展迅速，，1992年，中国出境旅游人数不足300万人次，2011年，出境旅游人次数达7025万人次，增加了近23.4倍。但同时出境旅游退团的问题也是层出不穷，尤其是在面对重大的突发性事件时，通常会出现大规模的出境旅游退团现象，形成出境旅游退团潮。出境旅游退团问题已得到部分媒体和消费者的关注，但在学术上尚无研究。本文通过案例分析方法、深度访谈方法和文献资料查阅法，对出境旅游退团问题进行深入分析，探索出境旅游退团问题的解决方式，以期降低出境旅游退团率，减少组团社和旅游者的经济损失和精神损失，引起大众对出境旅游退团问题的关注。出境旅游退团的主要表现形式主要有群体性旅游退团现象与个体性旅游退团现象。出境旅游退团问题的处理通常依据组团社与出境旅游者所签订的出境旅游合同以及《关于审理旅游纠纷案件适用法律若干问题的规定》。退团退款问题与对不可抗力的认知是出境旅游退团问题的焦点。出境旅游退团的原因主要有：旅游者自身的原因，如突发疾病或是意外受伤、临时事件、遭到拒签等；组团社的原因，如人数不足无法成行、组团社的业务过失；客观因素，如社会性突发事件、自然性突发事件、突发性公共卫生事件。导致出境旅游退团问题的诱因主要有提前购买出境旅游产品的周期长、旅游信息不对称、中国公民旅游签证待遇差、出境旅游合同的问题、中国出境旅游安全预警系统不健全。出境旅游退团问题涉及的部门多、学科广、问题复杂，为此，分别基于政府管理部门、旅游企业、旅游者的角度提出相应的对策，以期减少出境旅游退团问题的出现。
[Abstract]:China's outbound tourism has developed rapidly. In 1992, the number of outbound tourists in China was less than 3 million. In 2011, the number of outbound tourists reached 70.25 million, an increase of nearly 23.4 times. But at the same time, the problem of outbound tourism retreating is also endless, especially in the face of major sudden events, usually there will be a large-scale phenomenon of outbound tourism withdrawal, forming a tide of outbound tourism withdrawal. Some media and consumers have paid attention to the withdrawal of outbound tourism, but there is no academic research on it. Through case analysis, in-depth interview and literature review, this paper makes an in-depth analysis of the problem of outbound tourism withdrawing from the regiment, and explores the ways to solve the problem in order to reduce the rate of outbound tourism withdrawing from the regiment. To reduce the economic and spiritual losses of tour groups and tourists, the public pays attention to the withdrawal of outbound tourism. The main forms of outbound tourism retreat are group tourism withdrawal and individual tourism withdrawal. The problem of outbound tour withdrawal is usually dealt with according to the outbound travel contract signed by the regiment agency and the outbound tourist and the provisions on some legal issues applicable to the trial of tourism dispute cases. The issue of refunds and the cognition of force majeure are the focus of the withdrawal of outbound tourism. The main reasons for withdrawing from the outbound tour include: the reasons of tourists themselves, such as sudden illness or accidental injury, temporary events, rejection of visa, etc. Objective factors, such as social emergencies, natural emergencies, sudden public health events. The causes of outbound tourism withdrawal mainly include the long period of purchasing outbound tourism products in advance, the asymmetry of tourism information, the poor treatment of Chinese citizens' tourist visas, the problems of outbound tourism contracts, and the imperfect early warning system of China's outbound tourism safety. There are many departments involved in the problem of withdrawing outbound tourism from the angle of government administration, tourism enterprises and tourists, in order to reduce the appearance of the problem of outbound tourism withdrawal from the angle of government management, tourism enterprises and tourists.
【学位授予单位】：华侨大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F592.1

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